Client Engagement Lead
vor 4 Wochen
Summary:
The client engagement lead acts as a lead consultant during the delivery of our specialist PPM Deployment engagements. They lead the workshops, data gathering, client interaction, and Hummingbird deployment team providing subject matter expertise and specialist delivery to meet our client’s goals. The client engagement lead is required to deliver defined business outcomes and lead across multiple implementation teams in deploying the relevant functionality and technology in adherence to the agreed solution design and hummingbird contracted service. The client engagement lead may also provide advice on the proposed solution, with an objective of upselling Hummingbird’s services and solutions. The role is expected to provide leadership, coaching and support to technical or project consultants, motivating them and inspiring them to perform at their best during the engagement to ensure optimal delivery. The engagement lead needs to prioritise a seamless and efficient process, focusing on key aspects such as timelines, communication, customer outcomes and financial commitments. Focusing on these principles, hummingbird aims to provide a delivery experience that is not only reliable and efficient but also goes beyond our customer expectations. The customer satisfaction is our priority, and we strive to make every aspect of the delivery process as smooth and enjoyable as possible.
*The role is a full-time position and we are seeking applicants based in Sydney or other capital cities of Australia*
Business Services:
Task:
• Work with the delivery and account teams to advise on the best possible solution, challenging current practice to drive innovation in everything we do.
• Pro-actively manages and leads the delivery of customer-focused workshops, showing agility, flexibility and a capability to be creative in solutioning, whilst aligning to the Hummingbird line of business products and services.
• Is the the client escalation contact for all implementations that they are assigned the escalation lead.
• Manages and works closely with the Hummingbird delivery team, Business Analyst, PPM Analyst, BI and Integration Analysts and Technical analysts.
• Act as the lead consultant and delivery subject matter expert in both a pre-sales context and on delivery engagements. Execute projects according to the agreed work plan under direction of the delivery manager, and where necessary, direct delivery consultants in their delivery tasks and ensure quality outcomes for our customers as a result.
• Provide project status information to the delivery managers or project managers, including risk identification, task delay and task completion estimates. Validate with the project or delivery manager that the completion expectations have been met.
• Proactively alert Project teams of potential problems based upon your strong working knowledge of software and hardware compatibility within the customer's environment.
• Responsible for directing and reviewing comprehensive documentation around solution design and project delivery. Works closely with technical team to fully understand the design and implementation to be delivered to the customer.
• Identify, analyze and manage technical risks within consultancy engagements, projects, assisting to make strategic decisions on what will be the most effective use of resources to drive increased profitability.
• Participate in strategic project review sessions to share materials or lessons learned with the wider hummingbird team. The client engagement lead plays a critical role in the knowledge feedback loop with in refining existing solutions and the creation of new service offerings.
• Develop skills and work with the Delivery Services Director to attend prescribed/requested training, demonstrating accountability for keeping own performance on track and a commitment to personal learning and development.
• Provide guidance to client teams or third party Partners to collaborate and implement the technical solution, build mutual support and and develop an understanding with colleagues across functions.
• Supports the PPM Analyst in preparing, maintains and submitting activity/progress reports and time recording/management reports in accordance with Hummingbirds’ procedures.
• Assist in or be responsible for the creation of knowledge management articles and perform all knowledge management tasks in accordance with defined processes, procedures and personal KPIs
• Effectively represent Hummingbird in a professional manner to the customer at all times.
• Mentor delivery Consultants within specialist areas.
• Willingness to work on a flexible schedule and travel where required.
Financial Responsibilities
• Has a good understanding of project management financials and can manage project cost for the projects that they lead.
People leadership and capability development
• Develop a high performing team that can build trust with the business, deliver high quality services, and effectively navigate through a changing environment.
• Supporting consultants and senior consultants within the business
• Develop a customer centric, progressive and "game changing" culture.
Qualifications
• Certified consultant or technology equivalent accredited in specialist area.
• Business or similar degree qualification preferred.
Experience
• 10+ year’s experience within the IT Industry/financial/Other services or in business consulting.
• Experience with large scale digital transformations.
• Exposure to developing Strategies and formulating roadmaps.
• 8+ year’s experience delivering major business solutions
Knowledge of
• Advantageous to have knowledge of network solutions, operating systems, technology integration both from an infrastructure and application aspect.
• Appreciation of multiple technology platforms.
• Knowledge and experience of related computer applications
• Working knowledge of Microsoft Office
• Knowledge or working with PPM Solutions would be greatly advantageous.
• Advantageous to have knowledge of financials systems and general financial management principles.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. While performing the duties of this job, the employee is regularly required to talk or hear.
#J-18808-Ljbffr-
Global Head of Client Engagement
vor 1 Monat
Sydney, Österreich eFinancialCareers Ltd. VollzeitTitle:Global Head of Client EngagementCompany:Everest Service Company Australia BranchJob Category:UnderwritingJob Description:It's an exciting time for Everest Re Group, Ltd. ("Everest")! As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance our capabilities in critical markets.Everest...
-
SAINT LAURENT Client Engagement Executive
vor 2 Monaten
Sydney, Österreich Kering VollzeitSAINT LAURENT Client Engagement ExecutiveSAINT LAURENT Client Engagement Executive Saint Laurent - Regular Sydney - Australia ABOUT SAINT LAURENTFounded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift...
-
SAINT LAURENT Client Engagement Executive
vor 3 Wochen
Sydney, Österreich Kering VollzeitSAINT LAURENT Client Engagement ExecutiveSAINT LAURENT Client Engagement Executive Saint Laurent - Regular Sydney - Australia ABOUT SAINT LAURENTFounded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift...
-
SAINT LAURENT Client Engagement Executive
vor 1 Monat
Sydney, Österreich Kering SA VollzeitSAINT LAURENT Client Engagement Executive page is loaded SAINT LAURENT Client Engagement Executive Apply locations Sydney time type Full time posted on Posted Yesterday job requisition id R132503 SummaryABOUT SAINT LAURENTFounded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury...
-
SAINT LAURENT Client Engagement Executive
vor 3 Wochen
Sydney, Österreich Kering SA VollzeitSAINT LAURENT Client Engagement Executive page is loaded SAINT LAURENT Client Engagement Executive Apply locations Sydney time type Full time posted on Posted Yesterday job requisition id R132503 SummaryABOUT SAINT LAURENTFounded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury...
-
Lead Client Relationship Director
vor 3 Wochen
Sydney, Österreich SS&C GlobeOp VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Project Communications and Engagement Lead
vor 1 Monat
Sydney, Österreich ClearCompany VollzeitMorgan McKinley is excited to be partnering with a well-known organisation in the public sector to recruit a project communications and engagement lead! As the lead you will work closely with integrated project teams to plan and manage communication and engagement strategies and activities for designated capital infrastructure projects. Responsibilities: ...
-
Project Communications and Engagement Lead
vor 3 Wochen
Sydney, Österreich ClearCompany VollzeitMorgan McKinley is excited to be partnering with a well-known organisation in the public sector to recruit a project communications and engagement lead! As the lead you will work closely with integrated project teams to plan and manage communication and engagement strategies and activities for designated capital infrastructure projects. Responsibilities: ...
-
Lead Consultant – ServiceNow
Vor 2 Tagen
Sydney, Österreich Lead Discovery GmbH Vollzeit· Asia Pacific & Japan ServiceNow Elite Partner of the Year 2020 – 2023· LinkedIn Top 25 Hottest Places to Work· Work from ANYWHERE in the World 4 Weeks Per YearWe are an Australian-born company with over 350 dedicated staff across Australia, India, Singapore, Hong Kong, and the Philippines. A multi-award-winning business, were proud to have been...
-
Client Relations Manager
vor 4 Wochen
Sydney, Österreich IMPACT HR VollzeitAccount & Relationship Management (Sales) Active Metal are experts in transforming your space, bringing unique projects to life every day. Our team can design and install a stylish yet functional staircase that will elevate your workspace to a whole new level.Active Metal are market leaders in the design, fabrication and installation of commercial...
-
Client Relations Manager
vor 3 Wochen
Sydney, Österreich IMPACT HR VollzeitAccount & Relationship Management (Sales) Active Metal are experts in transforming your space, bringing unique projects to life every day. Our team can design and install a stylish yet functional staircase that will elevate your workspace to a whole new level.Active Metal are market leaders in the design, fabrication and installation of commercial...
-
Client Solutions Lead
vor 3 Wochen
Sydney, Österreich Inview Consulting VollzeitNetworks & Systems Administration (Information & Communication Technology) Our Client, a leading Australian owned managed services provider, has an opportunity for a Client Solutions Lead (Networking). This would be similar to a Networking Team Lead role in that you would be responsible for managing a team of Network & Security Engineers. Additionally,...
-
Director, Client Success
vor 3 Wochen
Sydney, Österreich Reward Gateway VollzeitDirector, Client SuccessDepartment: Client SuccessEmployment Type: Full TimeLocation: Melbourne or SydneyDescriptionAs of May 16th 2023, Reward Gateway was acquired by Edenred. Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million...
-
Manager, Client Solutions
vor 3 Wochen
Sydney, Österreich Gerson Lehrman Group, Inc. VollzeitGLG is seeking a Manager to co-lead our Private Equity Client Solutions team in Australia in exceeding its commercial, development, compliance and people targets. In addition, he/she will support and manage research inquiries coming from our client firms based in Australia and New Zealand. Finally, the Manager will support sales in expanding our presence...
-
Managing Consultant
vor 1 Monat
Sydney, Österreich Lead Group VollzeitAre you an experienced Technical Recruiter looking to take the next step up in your career and work alongside the industry's best recruiters? If you are a high performing consultant who is interested in building and growing your own team we have an exciting opportunity with a clear defined career path laid out.Lead Group is recognised as one of Australia's...
-
Managing Consultant
vor 3 Wochen
Sydney, Österreich Lead Group VollzeitAre you an experienced Technical Recruiter looking to take the next step up in your career and work alongside the industry's best recruiters? If you are a high performing consultant who is interested in building and growing your own team we have an exciting opportunity with a clear defined career path laid out.Lead Group is recognised as one of Australia's...
-
Engagement Manager
vor 1 Monat
Sydney, Österreich eFinancialCareers Ltd. VollzeitEngagement Manager - Energy - Australia Marsh & McLennan Companies, Inc. Sydney, Australia Engagement Manager - Energy - Australia Marsh & McLennan Companies, Inc. Sydney, Australia Posted 2 days ago Permanent Competitive Engagement Manager - Energy - Australia Company:Oliver WymanDescription:About Oliver WymanOliver Wyman is a global...
-
Adoption Engagement Lead
vor 1 Monat
Sydney, Österreich Macquarie Group Limited VollzeitJoin User Access Management (UAM) team within the Identity and Cyber Security Technology Group working to provide a safe and responsive environment that enables Macquarie to pursue opportunities with confidence. This is a 12-month day rate contract. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of...
-
Product Lead
vor 1 Monat
Sydney, Österreich Canva VollzeitJoin the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also...
-
Product Lead
vor 3 Wochen
Sydney, Österreich Canva VollzeitJoin the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also...