![Hostplus Pty](https://media.trabajo.org/img/noimg.jpg)
Insurance Relationship and Service Delivery Coordinator
Vor 7 Tagen
Acknowledgement of Country:
Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.
About us:
At Hostplus, we passionately provide our over 1.7 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.
Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?
About the role:
As the Insurance Relationship and Service Delivery Coordinator, your main focus will be delivering exceptional customer service and ensuring a positive claims experience for Hostplus members, claimants, and third-party representatives. Your daily tasks will revolve around the comprehensive management of Total and Permanent Disability (TPD) and Income Protection (IP) superannuation insurance claims
About you:
Some of the key capabilities the successful candidate will have experience in:
Customer Service
·Oversee the end-to-end management of claims for Hostplus members and claimants, nurturing positive relationships and actively managing a portfolio of claims on a daily basis.
·Ensure a positive claims experience for Hostplus members and their dependants.
·Develop, maintain, and enhance customer relationships while conserving existing business through educational initiatives for members.
·Demonstrate initiative in acquiring and maintaining knowledge of the claims industry.
·Provide superior customer service to members, their dependants, and third-party representatives through best practices.
Claims
·Possess a high level of knowledge in superannuation and life insurance products, claims, medical terminology, and the role and responsibilities of a Trustee, including relevant legislation.
·Showcase experience in case management or claims assessment.
·Maintain a proactive service focus, adept at building and managing relationships.
·Handle complex claims, both Total and Permanent Disability (TPD) and Income Protection (IP), demonstrating resolution capabilities.
·Monitor and manage respective insurers to ensure claims progress in accordance with service level agreements.
ServicePlus Centre
·Demonstrate proven experience in customer service or call center roles, with a strong preference for prior financial services experience.
·Exhibit proficiency in comprehending complex concepts and effectively communicating them in simple terms.
·Thrive in a fast-paced environment, adept at prioritizing tasks to meet deadlines.
·Build rapport with internal and external customers through established experience.
·Possess good knowledge of superannuation, insurance, and/or advice models, providing a valuable advantage.
·Bring a friendly, caring, and can-do approach to the workplace.
Why work for us:
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:
- 15% superannuation.
- Access to subsidised financial advice.
- Salary packaging.
- Flexible work arrangements.
- Excellent EBA based conditions eg: including generous, flex leave, paid parental leave, long service leave at 5 years, additional leave over Christmas shutdown.
How do I apply?
If you are interested in this opportunity, please follow the prompts to make an application.
We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.
We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, neurodiverse individuals, women, and people with a cultural or linguistically diverse background. If a reasonable adjustment is required to assist you during the recruitment process, please reach out to us via email at talent@hostplus.com.au.
We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check.
We Care: We care about our work, our clients and colleagues.
Better Together: We’ve got each other’s backs, and we never walk alone.
Go For it: We are optimistic, and we focus on solutions, not problems.
Keep it real: We are honest, genuine, straightforward and transparent.
Be Proud: We are proud of who we are and the work we do every single day.
#J-18808-Ljbffr-
Service & Insurance Coordinator
Vor 7 Tagen
Darwin, Österreich Hostplus Pty VollzeitAcknowledgement of Country:Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.About us:At Hostplus, we passionately provide our over 1.7 million members with...
-
Coordinator Logistics
Vor 7 Tagen
Darwin, Österreich Northern Land Council VollzeitCoordinator Logistics & Customer ServiceCoordinator Logistics and Customer ServiceLocation: DarwinStatus: Full-time ongoingAbout the RoleDo you thrive in a dynamic, multi-disciplinary team environment where your skills can shine? Northern Land Council (NLC) is seeking a dedicated individual to join our Regional development team in the Coordinator Logistics...
-
Project Support Services
vor 13 Stunden
Darwin, Österreich Ventia Pty Limited VollzeitSelect how often (in days) to receive an alert: Date: 1 Jul 2024 Location: Darwin, NT, AU, 0820 Company: Ventia Ventia have been the Defence Base Services (DBS) Contractor since 2014, which includes the delivery of Project Support Services (PSS) to Defence. PSS have teams based regionally supporting Defence to bring...
-
Psychosocial Support Program Urban Coordinator
vor 3 Wochen
Darwin, Österreich TeamHEALTH VollzeitPsychosocial Support Program Urban Coordinator - Adult SupportsPsychosocial Support Program Urban Coordinator - Adult SupportsTeamHEALTH has become the leading not for profit provider of mental health services in the Top End of the Northern Territory, providing outreach services, support and advocacy for Territorians with mental illness for over 30...
-
Young Mothers Coordinator
vor 2 Wochen
Darwin, Österreich Department of Education, Northern Territory Government VollzeitThe Larapinta Young Mothers Program Coordinator is responsible for implementing the Young Mothers Program in the Larapinta Child and Family Centre. This includes coordinated health, education and parenting support services.
-
Enrolled Nurse
Vor 4 Tagen
Darwin, Österreich Southern Cross VollzeitBe the difference. Enjoy great rewards and benefits.Permanent Full Time position - 76 hours per fortnight Salary Packaging benefits up to $15,900 annually to maximise your take home payCome join our dedicated Home Care Services team in Darwin and help older Australians to live better for life, in their own homes!About The RoleThe Home Care Coordinator (EN)...
-
Corporate & Commercial Leader Northern Territory
vor 13 Stunden
Darwin, Österreich Marsh Insurance VollzeitCorporate & Commercial Leader Northern TerritoryCorporate & Commercial Leader Northern Territory Add expected salary to your profile for insights Marsh is seeking candidates for the following position based in the Darwin office:Corporate & Commercial Leader Northern TerritoryWhat can you expect?The Tropics await!Due to internal promotion, a unique...
-
Coordinator - Metallurgy Production
vor 1 Monat
Darwin, Österreich Glencore VollzeitCoordinator – Metallurgy ProductionGlencore’s McArthur River Mine (MRM) is a world-class zinc-lead mine with a long future. You’ll find our mine in the Gulf of Carpentaria 900 km southeast of Darwin and 64 km from Borroloola. We produce and process zinc, lead and silver from our open cut mine. It is then stored and transported to our Bing Bong loading...
-
Coordinator - Metallurgy Production
vor 4 Wochen
Darwin, Österreich Glencore VollzeitCoordinator – Metallurgy ProductionGlencore’s McArthur River Mine (MRM) is a world-class zinc-lead mine with a long future. You’ll find our mine in the Gulf of Carpentaria 900 km southeast of Darwin and 64 km from Borroloola. We produce and process zinc, lead and silver from our open cut mine. It is then stored and transported to our Bing Bong loading...
-
Claims & Member Services Coordinator
Vor 7 Tagen
Darwin, Österreich Hostplus Pty VollzeitAcknowledgement of Country:Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.About us:At Hostplus, we passionately provide our over 1.7 million members with...
-
Community Engagement Coordinator
vor 3 Wochen
Darwin, Österreich Fortem Australia VollzeitCommunity Engagement Coordinator - Darwin - Remote Community Development (Community Services & Development) Do you want to be part of an exciting not-for-profit committed to making a difference in the community? Join Fortem Australia!About UsAs an evidence-informed community support organisation, Fortem Australia provides Australia’s emergency service...
-
Remote Travel Coordinator
Vor 7 Tagen
Darwin, Österreich Discover You Travel VollzeitAs a Remote Travel Coordinator, you will play a crucial role in providing expert advice and solutions to our clients. This role allows you to combine your love for helping people with the freedom of working remotely. As a Remote Travel Coordinator, you'll be part of the thriving tourism industry. You'll have the chance to: - Plan and customize travel...
-
Sport Education Coordinator
vor 1 Monat
Darwin, Österreich Department of Education, Northern Territory Government VollzeitThe Regional Sport Education Coordinator plans, develops and implements programs and processes that support schools and teachers in the region to implement a Physical Literacy approach to Sport Education. The position also supports the implementation of the Sport Pathways Program.
-
Coordinator - Metallurgy Production New
vor 3 Wochen
Darwin, Österreich Glencore International AG VollzeitCoordinator – Metallurgy Production Glencore’s McArthur River Mine (MRM) is a world-class zinc-lead mine with a long future. You’ll find our mine in the Gulf of Carpentaria 900 km southeast of Darwin and 64 km from Borroloola. We produce and process zinc, lead and silver from our open cut mine. It is then stored and transported to our Bing Bong...
-
Customer Service
vor 3 Wochen
Darwin, Österreich Cleanaway VollzeitJoin Australia's leader in sustainable, total waste management solutions. Customer Service & Administration SupervisorAbout UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.As a...
-
Events Coordinator Employment Contract
vor 4 Wochen
Darwin, Österreich Darwin Entertainment Centre VollzeitPosition DescriptionJob Title Events CoordinatorEmploymentTypeEmployment ContractJob Type Full TimeRelationshipAs requiredReportingRelationshipReports to: Venue &Operations ManagerTravel Not applicableHours To be determined Contact jati@yourcentre.com.auInformationfor ApplicantsApplications must be limited to a two-page cover letter addressing the...
-
Administration Coordinator Darwin PartTime
Vor 7 Tagen
Darwin, Österreich Higgins Coatings VollzeitPart-time position 20 - 25 hours per weekThis is an exciting part-time opportunity for an experienced Administrator to join our Darwin Branch. We areproudly a family-owned business, with a national presence, operating for 75years' leading the commercial painting industry. Our business offers a uniqueopportunity to be involved in some amazing major projects...
-
Darwin, Österreich Marrara Christian College a school of NT Christian Schools VollzeitEDUCATION SUPPORT COORDINATOR Applications are processed as they are received. We are seeking a compassionate Education Support Coordinator to join our school community at Marrara Christian College. This position presents an important role to work in a leadership opportunity! There has never been a better time to apply your knowledge and experience of...
-
Administration / Travel Coordinator
vor 3 Monaten
Darwin, Österreich Department of Education, Northern Territory Government VollzeitProvide high level efficient and effective advice and day to day delivery of office management services to the Head of Boarding and staff of the Nhulunbuy Boarding facility including managing student enrolment, travel, liaison and supervision services, community and government liaison and information management.
-
Counsellor/Wellbeing Coordinator
Vor 7 Tagen
Darwin, Österreich Marrara Christian College a school of NT Christian Schools VollzeitApplications are processed as they are received. Immediate start or as negotiated Marrara Christian College is seeking a passionate and qualified counsellor to join their team. There has never been a better time to apply your knowledge and experience of counselling to a Kingdom cause. Don’t miss this opportunity to help shape the future generation in...