ServiceNow Specialist

vor 1 Monat

Melbourne, Österreich Capstone Recruitment Pty Ltd Vollzeit

The Client: Join a fantastic team working on a large Vulnerability Management program as a ServiceNow Specialist. Working with a large Utilities organisation that manages some of Australia's most significant energy assets, require an experienced ServiceNow Specialist.

Location: CBD

Hybrid: Providing excellent flexibility WFH – 1 day office

Contract: 6 months initial contract

Responsibilities:

  • Manage a backlog of activities and prioritize work to ensure timely delivery of solutions.
  • Develop and implement IT Portal request forms to streamline service requests and enhance user experience.
  • Design, build, test, and deploy workflows, tasks, ticketing systems, and other ServiceNow functionalities to automate and improve IT processes.
  • Drive requirements gathering sessions to understand stakeholder needs and translate them into actionable plans.
  • Lead dashboard design and implementation efforts to provide stakeholders with clear insights into key metrics and performance indicators.
  • Collaborate on the CMDB re-design and re-build project to ensure accurate and up-to-date configuration data.
  • Implement integrations via REST and SOAP APIs between ServiceNow and various services such as Splunk, SOAR, Crowdstrike, Rapid7, IDAM, and Active Directory.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Solid experience with ServiceNow platform, including configuration, customization, and administration.
  • Proficiency in requirements gathering, solution design, and project management.
  • Excellent communication skills and ability to collaborate effectively with cross-functional teams.

To be considered please click apply or send your CV to lisa@capstonerecruitment.com.au

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