![HUB24 Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Service Consultant
Vor 2 Tagen
A BIT ABOUT US
Class is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients. HUB24 delivers innovative product and technology solutions to empower better financial futures, together.
But it’s not just about what we do. It’s about empowering the wealth industry to change peoples’ lives for the better. We believe that nothing happens in isolation, so we work together and collaborate with our customers and the industry, building confidence.
The Senior Customer Service Consultant will be the first point of contact and escalation point for established clients’, with a focus on complex and technical issues relating to using the Class suite of products/platforms.
This is a permanent full-time position that allows for up to three days of remote work per week. Our offices are located in Sydney CBD, but we are flexible regarding the work location, including options in Perth, Melbourne, and Gold Coast.
Responsibilities:- Provide software application support and problem resolution for users of the various Class platforms
- Answer and log customer enquiries received via phone, email, and chat channels
- Assist entry level and intermediate customer service consultants with troubleshooting complex customer queries
- Assist with the development of training courses and training material for delivery to users and internal staff
- Provide subject matter expertise and analysis of requirements specification for new features of Class platforms
- Participate in testing and act as a point of reference for new software features as part of the regular release cycles
- Review customer requests and feedback periodically with Team Leaders to identify and act on opportunities for improvement
- Assist with the technical aspects of Corporate Actions and the annual Tax Statement Projects
- Monitor industry and legislative changes in order to ensure such changes are implemented and supported in a timely and satisfactory manner.
- A formal degree\certificate qualification in accounting
- SMSF experience (highly desirable)
- CPA or CA qualifications (highly desirable)
- Experience working in the accounting SMSF industry and / or help desk environment
- Experience with Class suite of platforms (Class Super, Class Trust)
- Excellent written and oral communication skills
- Ability to troubleshoot issues and determine resolutions to complex issues
- Knowledge of Australian Superannuation and Trust legislation and practice (desirable)
This role is an excellent opportunity for an ex Accountant who wants to move into a Customer Service role but still use their Accounting skills OR if you are passionate about Accounting and have previously worked in that area and you feel your next move is with a fintech business, please get in touch
THE CLASS STORY
At Class, our vision is to reimagine a simpler, more automated world for our customers through innovation and technology leadership. We reimagine solutions through the smart application of technology to make processing and data connection painless and by simplifying complex customer problems.
Class Employee Benefits
Employee Share Scheme: Receive tax free shares on an annual basis (permanent employees only).
Unlimited Access to External and Internal Learning: Learn, grow, and develop with us.
Self-Funded and Bonus: Purchase 2 extra weeks of additional leave per year on top of your standard 4 weeks, plus an extra 5 days if you use your 20 days of leave within 12 months.
Enhanced Parental Leave: We offer 12 weeks of paid parental leave in addition to statutory government leave.
Flexible Working: We offer hybrid working arrangements.
HUBlife: Enjoy a huge range of discounts including health, wellness and financial with our corporate partners.
Employee Assistance Program: Well-being Service provided to you plus your family members.
At Class, we pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so.
If you don't feel you fit this role 100%, we would still love to hear from you Tell us what you're interested in - you still might have a skill we didn't realise we needed
*As part of our process, a police check will be conducted on all successful candidates*.
Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here.
2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Endorsed by WORK180, we are proud to be recognised as an employer of choice for women.
We have been nominated and placed on the BOSS Best Places to work list.
#J-18808-Ljbffr-
Customer Service
vor 2 Wochen
Perth, Österreich Telstra Corporation VollzeitCustomer Service & Sales Consultant BUSSELTON page is loadedCustomer Service & Sales Consultant BUSSELTONApplylocationsTelstra Store Busseltontime typePart timeposted onPosted Yesterdayjob requisition idJR-10115942Employment Type Permanent Closing Date 15 July 2024 11:59pm Job Title Customer Service & Sales Consultant BUSSELTONJob SummaryAs a Retail Sales...
-
Full Time Customer Service
Vor 2 Tagen
Perth, Österreich Workforce Australia for Individuals VollzeitFull Time Customer Service & Sales Consultant MIDLANDJob descriptionEmployment Type Permanent Closing Date 18 June 2024 11:59pm Job Title Full Time Customer Service & Sales Consultant MIDLANDJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an...
-
Associate Customer Service Consultant
Vor 2 Tagen
Perth, Österreich HUB24 Limited VollzeitA BIT ABOUT USClass is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients. HUB24 delivers innovative product and technology solutions to empower better financial futures, together.But it’s not just...
-
Customer Contact Centre Consultant
vor 1 Monat
Perth, Österreich Regional Express (Rex) VollzeitCustomer Contact Centre ConsultantRex is Australia’s largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing 737-800NG aircraft to 56 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and...
-
Customer Contact Centre Consultant
vor 4 Wochen
Perth, Österreich Regional Express (Rex) VollzeitCustomer Contact Centre ConsultantRex is Australia’s largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing 737-800NG aircraft to 56 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and...
-
Customer Experience Consultant
vor 3 Wochen
Perth, Österreich TSA Group VollzeitDo you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? TSA Group - Australia is looking for someone just like YOU to join our dynamic team.TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire,...
-
Claims Service Consultant 1
vor 4 Wochen
Perth, Österreich Allianz Popular SL. VollzeitPress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Brighton, VIC, AU, 3186Brighton, VIC, AU, 3186Brighton, VIC, AU, 3186Launceston, TAS, AU, 7250Adelaide, SA, AU, 5000Darwin, NT, AU, 0820Kingston, ACT, AU, 2604Coomera, QLD, AU, 4209Charlestown, NSW, AU, 2290Coomera, QLD, AU,...
-
Senior Claims Service Consultant
vor 3 Wochen
Perth, Österreich Allianz Popular SL. VollzeitBrisbane, QLD, AU, 4000Adelaide, SA, AU, 5000Darwin, NT, AU, 0800Sydney, NSW, AU, 2000Melbourne, VIC, AU, 3000Area of Expertise:OperationsUnit:Allianz AustraliaEmploying Entity:Job Type:Full-TimeRemote Job:Hybrid workingEmployment Type:PermanentID:48776Senior Claims Service ConsultantSenior Claims Service Consultant | Multiple locations At Allianz, we’re...
-
Principal Professional Services Consultant
vor 1 Monat
Perth, Österreich Epicor Software Deutschland GmbH VollzeitThe Professional Services Consultant, Principal leads consulting engagements and assumes responsibility for performing implementation tasks and producing quality deliverables. Drives implementation deliverables and assist the Project Manager to organize and control tasks within the work plan. Takes a leadership position on project teams, engagements, and...
-
Principal Professional Services Consultant
vor 4 Wochen
Perth, Österreich Epicor Software Deutschland GmbH VollzeitThe Professional Services Consultant, Principal leads consulting engagements and assumes responsibility for performing implementation tasks and producing quality deliverables. Drives implementation deliverables and assist the Project Manager to organize and control tasks within the work plan. Takes a leadership position on project teams, engagements, and...
-
ERP Consultant
vor 4 Wochen
Perth, Österreich Pronto Software VollzeitLevel 4, Building 1, Riverview Business Park3 Richardson Place,North Ryde NSW 2113About our opportunity:• Want to grow your career driving business outcomes with your consulting and solution design experience?• How about in a well-established and mature Australian software company with more than 1500 clients?• Support and collaboration with your...
-
Customer Success Consultant
vor 4 Wochen
Perth, Österreich Silver Chef VollzeitIntroduction:Do you have a passion for delivering outstanding customer service? Are you solutions-focused and always striving to support customers?Then we’d like to hear from you!At SilverChef, we know work-life balance means something different to everyone. Our team is available Monday to Friday between 7am - 5pm, but that doesn't mean you have to be!...
-
Customer Success Consultant
vor 4 Wochen
Perth, Österreich Silver Chef VollzeitIntroduction:Do you have a passion for delivering outstanding customer service? Are you solutions-focused and always striving to support customers?Then we’d like to hear from you!At SilverChef, we know work-life balance means something different to everyone. Our team is available Monday to Friday between 7am - 5pm, but that doesn't mean you have to be!...
-
Payroll Services Consultant
vor 1 Monat
Perth, Österreich Fusion5 Pty Ltd. VollzeitJoin a leading business solutions companyFantastic employee benefits and work cultureAbout Us:Fusion5 is looking for a Payroll Processing Consultant to join our team in a full-time capacity based in Melbourne CBD. This is a rare opportunity to play a pivotal role in contributing to the expansion of an extremely successful fast-growing company.The Role:As a...
-
Payroll Services Consultant
vor 4 Wochen
Perth, Österreich Fusion5 Pty Ltd. VollzeitJoin a leading business solutions companyFantastic employee benefits and work cultureAbout Us:Fusion5 is looking for a Payroll Processing Consultant to join our team in a full-time capacity based in Melbourne CBD. This is a rare opportunity to play a pivotal role in contributing to the expansion of an extremely successful fast-growing company.The Role:As a...
-
Technical Consultant
vor 3 Wochen
Perth, Österreich Delivery Centric Technologies VollzeitJob detailsHere’s how the job details align with yourprofile .Job typeFull-timeLocationPerth WAFull job descriptionRole: Technical Consultant - D365Experience : 5 (Min) - 15 (Max)Location: Melbourne/PerthThe Sr. Microsoft Dynamics 365 Technical Consultant will be responsible for the configuration and development of Microsoft Dynamics CRM including...
-
Consultant SAP MQM
vor 1 Woche
Perth, Österreich Red Global VollzeitGet the guidance, resources, and connections you need to secure your next roleRED Global ** SAP PP/QM Consultant*CONTRACT*REMOTE**RED Global is currently looking for an SAP PP/QM Consultant to join an S/4HANA rollout project.Project details:Duration: 6 monthsLocation: remote (occasional travel on site-expenses paid)Ideal Candidate:Experience of 6 years...
-
Customer Service Representative
Vor 6 Tagen
Perth, Österreich Avis Budget Group International VollzeitImmediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We’ll help you reach your full potential by developing, encouraging and rewarding you to maximize your earnings in a friendly and empowering sales environment. About the Role In this role you will be the...
-
Customer Growth Consultant
vor 2 Wochen
Perth, Österreich PetSure (Australia) VollzeitJoin our passionate and collaborative team who love what they doFind solutions for our Pet-Parents to resolve their enquiriesPet-friendly Chatswood office close to transportWant to work with a bunch of smart, and passionate people who love to tackle complexity and find ways to make things simple? Bring your customer service skills into a role that ensures a...
-
Client Service Consultant
vor 1 Monat
Perth, Österreich Macquarie Bank Limited VollzeitThe Client Service team supports our customers of our retail bank and will be the first point of contact for clients via live chat.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 54 years of unbroken...