Senior Relationship Manager

vor 3 Wochen

Sydney, Österreich Intercontinental Exchange Holdings, Inc. Vollzeit
Job Description

Job Purpose

The Relationship Manager (RM) is focused on ensuring that clients are getting value from IDS' proposition. It is important that the RM clearly understands the respective clients use case(s) and ensures that services are set up to meet their client's requirement(s). In order to effectively achieve this, the RM needs to develop trust based and value added relationships with their key contacts. The RM needs to develop an understanding of the client's business, their key initiatives and business challenges. In addition to managing/maintaining the current revenue base, the RM is also expected to identify new business opportunities (both within ICE Data Services - IDS - as well as across the wider ICE organization i.e. the Exchange and Clearing divisions) and to refer them to the appropriate Sales Manager / Sales Specialist.

Responsibilities

  • To establish key contact relationships within appropriate financial institutions (across front, middle and back office).
  • Overall relationship manager focused on ensuring the client is getting the value from the service. Manages expectations on current services and/or any changes to those services which may or may not result in a financial impact for the customer or IDS
  • Understanding of client use cases to be sure the service is set up to meet the client's requirements
  • Proactive action plan 'Erosion Prevention Plan' for all accounts that are considered at risk
  • Meet with all key contacts on regular basis and develop a relationship based on trust and mutual respect
  • Actively maintain account plans for all allocated accounts in conjunction with the Sales Manager
  • Manage/maintain current revenue base whilst looking to grow the business footprint within existing accounts
  • Identify new business opportunities (within IDS and ICE), hand off to sales team to manage sales cycle
  • Maintain visibility and understand all current commitments IDS has with the client (SOW, trials, defects, feature requests, etc.)
  • Be aware of all production incident situations, communicate as appropriate to be sure they are up to date on all resolution information
  • Work in conjunction with Sales Manager to re-negotiate contracts
  • Maintain Salesforce CRM system (and other internal systems where appropriate) on a regular basis as it relates to client engagement activities, contact maintenance and erosion entries

Knowledge and Experience

  • Strong knowledge of the financial markets, supported by relevant sector related qualifications
  • Experience with managing complex contract renewal-cycles
  • Strong presentation and inter-personal skills
  • Face-to-face client visit track record
  • Previous Feed knowledge is an advantage
  • Well-developed IT skills, especially MS PowerPoint & Excel
  • Salesforce knowledge is desirable
#J-18808-Ljbffr

  • Senior Relationship Manager, Development Finance

    vor 3 Wochen

    Sydney, Österreich Suncorp Group Vollzeit

    Take the next step. Be part of something bigger at Suncorp.Senior Relationship Manager, Development FinanceEstablish and manage a new portfolio of real estate developers.Unique opportunity to take ownership of your career and tailor the role to fit your aspirationsFull time permanent role based in Sydney with interstate travel to Brisbane required...

  • Senior Relationship Manager, Development Finance

    vor 3 Wochen

    Sydney, Österreich Suncorp Group Vollzeit

    Take the next step. Be part of something bigger at Suncorp.Senior Relationship Manager, Development FinanceEstablish and manage a new portfolio of real estate developers.Unique opportunity to take ownership of your career and tailor the role to fit your aspirationsFull time permanent role based in Sydney with interstate travel to Brisbane required...

  • Senior Relationship Manager

    vor 3 Wochen

    Sydney, Österreich Bancroft School Vollzeit

    Job DescriptionJob PurposeThe Relationship Manager (RM) is focused on ensuring that clients are getting value from IDS' proposition. It is important that the RM clearly understands the respective clients use case(s) and ensures that services are set up to meet their client's requirement(s). In order to effectively achieve this, the RM needs to develop trust...

  • Senior Relationship Manager, Development Finance

    vor 3 Wochen

    Sydney, Österreich Suncorp Vollzeit

    Take the next step. Be part of something bigger at Suncorp.Senior Relationship Manager, Development FinanceEstablish and manage a new portfolio of real estate developers.Unique opportunity to take ownership of your career and tailor the role to fit your aspirationsFull time permanent role based in Sydney with interstate travel to Brisbane required...

  • Senior Relationship Manager, Development Finance

    vor 3 Wochen

    Sydney, Österreich eFinancialCareers Ltd. Vollzeit

    Take the next step. Be part of something bigger at Suncorp.Senior Relationship Manager, Development FinanceEstablish and manage a new portfolio of real estate developers.Unique opportunity to take ownership of your career and tailor the role to fit your aspirationsFull time permanent role based in Sydney with interstate travel to Brisbane required...

  • Relationship Manager, Commercial Property Finance

    vor 1 Monat

    Sydney, Österreich Redpath Partners Pty Vollzeit

    The ClientOur client is a non-bank lender & investment manager that delivers investment and development funding solutions for high end residential and commercial projects. Their investor base consists of Family Offices, HNW Investors and Institutional Partners.The roleThis role offers an exciting opportunity to originate high-quality lending opportunities...

  • Relationship Manager, Commercial Property Finance

    vor 3 Wochen

    Sydney, Österreich Redpath Partners Pty Vollzeit

    The ClientOur client is a non-bank lender & investment manager that delivers investment and development funding solutions for high end residential and commercial projects. Their investor base consists of Family Offices, HNW Investors and Institutional Partners.The roleThis role offers an exciting opportunity to originate high-quality lending opportunities...

  • Relationship Credit Assistant Manager

    vor 3 Wochen

    Sydney, Österreich ANZ Banking Group Vollzeit

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Relationship Credit Assistant Manager -Agribusiness Relationship Credit Assistant Manager -Agribusiness Department: DSI Agribusiness Division: Australia Commercial Location: Sydney About the...

  • Relationship Credit Assistant Manager

    vor 3 Wochen

    Sydney, Österreich ANZ Banking Group Vollzeit

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Relationship Credit Assistant Manager -Agribusiness Relationship Credit Assistant Manager -Agribusiness Department: DSI Agribusiness Division: Australia Commercial Location: Sydney About the...

  • Regional Relationship Manager

    vor 4 Wochen

    Sydney, Österreich eFinancialCareers Ltd. Vollzeit

    Regional Relationship Manager oneZero Financial Systems Sydney, Australia Posted 1 day ago Permanent Competitive Regional Relationship Manager Job Purpose:The Regional Relationship Manager is responsible for enhancing client satisfaction, adoption, and retention across retail, wholesale, and institutional segments. This role involves...

  • Relationship Credit Assistant Manager

    vor 3 Wochen

    Sydney, Österreich Australia and New Zealand Banking Group Limited Vollzeit

    Select how often (in days) to receive an alert: Relationship Credit Assistant Manager -Agribusiness Department:  DSI Agribusiness Division:  Australia Commercial Location:  Sydney About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’...

  • Relationship Credit Assistant Manager

    vor 3 Wochen

    Sydney, Österreich Australia and New Zealand Banking Group Limited Vollzeit

    Select how often (in days) to receive an alert: Relationship Credit Assistant Manager -Agribusiness Department:  DSI Agribusiness Division:  Australia Commercial Location:  Sydney About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’...

  • Senior Client Relationship Manager

    vor 1 Monat

    Sydney, Österreich Workforce Australia for Individuals Vollzeit

    As a Client Relationship Manager in the Emerging and Global Markets team, you will play a critically important frontline role with one of Australia's leading law firms. Interacting daily with clients and Partners, you will need to be a natural influencer; utilising your strong communication, and project management skills to work closely, and across practice...

  • Team Manager Relationship Support

    vor 3 Wochen

    Sydney, Österreich eFinancialCareers Ltd. Vollzeit

    Team Manager Relationship Support Bendigo and Adelaide Bank Sydney, Australia Team Manager Relationship Support Bendigo and Adelaide Bank Sydney, Australia Posted 2 days ago Permanent Competitive Team Manager Relationship Support Your new role is just a few clicks away.Position description: Team Manager Relationship Support- Business...

  • Team Manager Relationship Support

    vor 3 Wochen

    Sydney, Österreich eFinancialCareers Ltd. Vollzeit

    Team Manager Relationship Support Bendigo and Adelaide Bank Sydney, Australia Team Manager Relationship Support Bendigo and Adelaide Bank Sydney, Australia Posted 2 days ago Permanent Competitive Team Manager Relationship Support Your new role is just a few clicks away.Position description: Team Manager Relationship Support- Business...

  • Senior Relationship Associate

    vor 4 Wochen

    Sydney, Österreich Bendigo & Adelaide Bank Vollzeit

    Your new role with Bendigo Bank is just a few clicks away. Position Description:PD - Senior Relationship Associate.pdf Closing Date: 31st May 2024. As a Senior Relationship Associate, you will collaborate with Business Banking Relationship Directors or Senior Bankers to strengthen customer connections and deliver relevant solutions across all Business &...

  • Client Relationship Manager

    vor 4 Wochen

    Sydney, Österreich Charterhouse Recruitment (Australia) Vollzeit

    1 x Client Relationship ManagerUp to 90,000k + BonusClose knit teamSydney CBDand hybrid flexibility once trained Our client, a progressive Chartered Accounting firm are seeking a personable and highly motivated Client Relationship Manager. You will be responsible for providing high quality service to clients and professional support to the client advisers....

  • Client Relationship Manager

    vor 3 Wochen

    Sydney, Österreich Charterhouse Recruitment (Australia) Vollzeit

    1 x Client Relationship ManagerUp to 90,000k + BonusClose knit teamSydney CBDand hybrid flexibility once trained Our client, a progressive Chartered Accounting firm are seeking a personable and highly motivated Client Relationship Manager. You will be responsible for providing high quality service to clients and professional support to the client advisers....

  • Partner Relationship Manager

    vor 2 Wochen

    Sydney, Österreich nCino Vollzeit

    nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.The Expert Partner Relationship Manager is responsible for managing a portfolio of technology and/or consulting partners within nCino’s ecosystem. This role leads efforts in relation to vetting and onboarding potential partners, business...

  • Partner Relationship Manager

    vor 3 Wochen

    Sydney, Österreich nCino Vollzeit

    nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.The Expert Partner Relationship Manager is responsible for managing a portfolio of technology and/or consulting partners within nCino’s ecosystem. This role leads efforts in relation to vetting and onboarding potential partners, business...