Head of Relationship Management

vor 4 Wochen

Melbourne, Österreich Camp Australia Pty Ltd Vollzeit

At Camp Australia, children are at the heart of everything we do. We guide children’s growth before school, after school and on their holidays. Our engaged educators foster a safe, inclusive environment where children can relax, have fun and grow.

We partner with government, independent and religious schools across Australia. As every school is different, and every child is unique, we tailor our programs to consider each school, their community, their parents and children.

Our values: courage, gratitude, respect, joy and belonging, by listening to the voices of everyone in our team, and they speak to who we aspire to be and how we act toward each other. Our values ensure we put people at the heart of our organisation and everything we do. At Camp Australia, we are building a culture that makes CA the best place to do the work our team loves

THE OPPORTUNITY

Support the achievement of Camp Australia’s goals through ownership of Relationship Management function. The role of the Head of Relationship Management is critical to the effective development and maintenance of relationships with Partner schools, communities and Industry associations.

Develop and embed Relationship Management plans and practices that deliver tangible business impact and outcomes.

Lead a geographically dispersed team of Relationship Managers creating and driving pragmatic Account Management and practices that produce commercial returns – responsible for the overachievement of quarterly and annual recontracting targets and leading the team in driving profitable long term partnerships and revenue.

Leverage the insights from data - review and analyse sales and operational records and reports and use data to project sales, determine profitability and targets, and identifies potential new opportunities.

ABOUT YOU

You have a demonstrated record on delivering on the strategic growth agenda across all stakeholder groups, holding high expectations for results that matter, and encouraging, supporting and holding the team accountable for delivery

You understand complexities and nuances of the organisations' stakeholder groups, and will embrace their diverse idiosyncratic communities aligning CA to support those.

You understand the value of connection and will meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them. Develop and implement new sales initiatives, strategies and programs to capture key changes in the direction or demographics of our partnerships.

You are collaborative and able effectively manage the commercial side of our relationship whilst supporting our Service Delivery team's operations with insight and feedback to secure the recontracting of existing partnerships, and establish new product opportunities in those partnerships.

You will work collaboratively with all areas of the business to deliver the retention objectives at a service and financial level however demonstrate commercial acumen by consciously evaluating the health of our portfolio and determining the right decision for the business.

BENEFITS

  • Join the leading provider of OSHC services in Australia and access professional development opportunities
  • Attractive salary, motor vehicle allowance and incentive program
  • A supportive team which encourages genuine work/life balance including wellbeing days and birthday leave
  • Flexible working arrangements

HOW TO APPLY

Please submit your resume and cover letter ASAP

At Camp Australia, we welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community, veterans, refugees, and people with disability. If we can make some adjustments to our recruitment and interview process, please let us know at the time of your application.

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