Commercial Services Representative
vor 1 Woche
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An opportunity exists for a high achieving, self-motivated and results driven individual to join our team at our Caroline Springs Head Office in Melbourne, as part of the Supply Chain Services team. This position is a 12 month fixed term position offering a competitive remuneration package and benefits.
About Us:
Grounded by a history that is deeply rooted in innovation, Hexion is a global employer committed to building and protecting the future by producing innovative performance materials. Our materials are the building blocks for critical industries—including construction, agriculture, energy, automotive, and infrastructure protection. Everywhere you look, you will find our materials and people at work to help customers make products that are stronger, safer, and cleaner.
When you work for Hexion, you’ll join a team that is committed to operating safely and with integrity to build a more sustainable future for all – our associates, our customers, and the communities where we live and work.
Reporting to the Commercial Service Lead, the key purpose of the role is to be the primary contact with all order related activities for our customers. You will be responsible for interacting and collaborating with multiple departments across the organisation balancing both customer and business needs.
Role and responsibilities include but are not limited to:
- Build and maintain relationships with customers through multiple communication channels
- Effectively collaborate with internal stakeholders across the organisation to achieve optimal customer satisfaction
- Input new order requests and manage notifications/cancellations for both manual and electronic order communications
- Coordinate with plants to support on-time shipment whilst managing order issues to ensure they are clear for shipment
- Facilitate new business approvals and maintain accurate customer information/requirements
- Ensure appropriate delegation of authority is documented and perform all duties in compliance with company policies and procedures
- Assist in driving actions between multiple departments to meet customer specific needs
- Inform sales representatives in a timely manner of current customer activity and order status
- Work in partnership with the credit department and plants to ensure orders are invoiced and processed appropriately
- Communicate proactively with customers on requirements, order status, forecast, open complaints etc to ensure customer satisfaction
- Participate in both internal and external order management audits
The successful candidate will possess the following attributes:
- Prior customer service experience in a similar role within a manufacturing environment
- Proven ability to build rapport and lasting relationships with both internal and external customers
- Must possess strong oral and written communication skills
- Strong organisational skills with a can-do attitude and a passion for excellent customer service
- Have high attention to detail and accuracy
- Proficient MS Office skills particularly with Word, Excel and Outlook
- Proven ability to work in a highly demanding environment dealing with conflicting priorities that requires initiative, flexibility, adaptability and effective problem-solving skills
- Highly motivated, professional with a positive outlook
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