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Customer Service Officer | Scheduling Coordinator
Vor 3 Tagen
- Pay rate: $35.60 + super
- Start date: 6 Month Contract with a view to Perm
- Location: Melbourne CBD
- Part Time | 4 Hours Per Day, 10 am - 2 pm
- Hybrid Working, Flexible
The role:
- Scheduling in technicians work
- Undertake administrative to support the provision of high-quality service delivery
- Maintain customer satisfaction
- Receive and obtain necessary information, and utilise generalist knowledge to take appropriate action
- Handle customer data and information with confidentiality
- Maintain accurate records and databases in their inhouse systems
- 2-3 years experience in administration, customer service or call centre environment
- Excellent written and verbal communication skills
- Previous experience within a large organisation would be preferred but not essential
- High level of professionalism
- Strong problem solving abilities, especially in a fast-paced environment
- Being very resilient and adaptable, show initiative
- Strong email etiquette
- Proficient in Microsoft office suite
- Tech savvy is essential
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