Customer Service Officer
Vor 3 Tagen
- Unlock an opportunity to work for ASSA ABLOY, we’re more than just locks
About Us
ASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. In Australia, ASSA ABLOY has a manufacturing site which takes design concepts through to finished products for both the local and export market. Our iconic brands, such as Lockwood, Abloy, Whitco and Yale are driven by innovation and have been recognised with ASSA ABLOY’s inclusion in Forbes’ Top 100 most innovative companies list, on four separate occassions. This is an exciting time to join our business as we continue along our journey of ongoing expansion, change, and transformation
About The Role
Join our national team as a Customer Service Officer based onsite in Oakleigh, Melbourne. Reporting to the Customer Service Coordinator, you will be responsible for providing exceptional customer support, focusing on first contact resolution.
In this fast-paced and exciting role, you will:
- Provide assistance to customers via phone, email, webchat and face to face where applicable
- Liaise with internal stakeholders to achieve desired outcomes
- Contribute to continuous improvement and achieve personal and team KPIs
- Keep up-to-date on product and process knowledge
- Ensure the prompt resolution of customer enquiries
About You
For you to be successful in this role, you will need:
- A “can do” attitude and strong customer focus
- A highly motivated and an enthusiastic personality
- Good time management skills and a high level of problem solving and negotiation skills
- An intermediate understanding of Microsoft Office applications and the ability to pick up Microsoft D365 CRM and AX
- The ability to quickly understand customer requirements and learn the technical/system aspects of the products we pride ourselves on
Why work with us?
- Opportunity to work for a large successful global organisation
- Ongoing learning and development to meet your professional development needs
- True career opportunities in the wider business with many and varied career pathways
- Onsite café with subsidised coffee, onsite parking, close to public transport, great team environment
- A supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate
We encourage people from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply. No unsolicited agencies please.
Applications will only be accepted from applicants who have valid working rights to work full time in Australia.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
When you join our team, you will have plenty of chances to build a career you can be proud of. While you do, you will help us keep creating a safe, secure and more open world.
Hear their stories from every corner of ASSA ABLOY, and learn how you could build your career with us.
Our world of opportunities awaits: including extensive training, international roles and clear expectations for great leadership.
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