Customer Service Officer
Vor 3 Tagen
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
ID: 539398
Location:
Melbourne, AU
Customer Service OfficerJump Aboard
We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale.
ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, Papua New Guinea, the Indian Subcontinent and the Pacific Islands.
Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you
About the Role:
Key responsibilities of the role will include:
- Manage incoming calls, emails, and chat messages from import and export customers
- Provide accurate and timely information regarding shipment status, documentation, and other relevant
- inquiries
- Identify and analyze customer issues to determine root causes
- Collaborate with internal teams to resolve challenges and ensure customer satisfaction.
- Demonstrate exceptional written and verbal communication skills
- Craft professional and clear responses to customer inquiries
- Work collaboratively with colleagues in a team environment
- Share knowledge and best practices to enhance overall team performance
To be successful in this role, you will need:
- Tertiary qualifications in business, International Business, Supply chain/Logistics or equivalent experience
- Previous experience 1-3 years in a customer service role
- Multi-tasking and prioritization skills
- Strong organizational & administration skills
- Ability to work on multiple tasks and in a pressurized environment
To apply for this role, you must be an Australian citizen or a permanent resident
If you are a New Zealand citizen and planning to relocate permanently to Melbourne, Australia, you are more than welcome to apply
Please note that remote working from overseas and interstate locations will not be considered.
We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it’s our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.
We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.
In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.
The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, empowering women in the workplace, educating employees on climate issues, and engaging in community and environmental projects.
Some of our other benefits include:
- Flexible Working Options
- Additional Leave Days
- Annual Health Checks
- Social Club events held all year round
- Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
- Access to 3000+ learning resources and courses
Our Commitment to Diversity
CMA CGM is committed to providing a respectful and collaborative working environment where all our employees can thrive. Our strength is in our people, and embedding Diversity, Equity and Inclusion (DEI) into our culture is essential to our ongoing success. By Acting for People, we can harness the diversity of our teams, which benefits our employees, customers and communities in the markets we serve. We actively welcome and encourage applications from all qualified individuals, regardless of indigenous status, race, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other characteristic.
Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.
-
Customer Service Officer
vor 1 Tag
Melbourne, Österreich Hume City Council VollzeitHume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.The Customer Service Officer is responsible for providing a positive customer service experience as first point of contact to Council’s...
-
Customer Service Officer- VIC
Vor 3 Tagen
Melbourne, Österreich Language Services Pty VollzeitExciting opportunity: Join Australia's top Language Service Provider, foster connections, and drive growth with your passion and expertise. 31st May, 2024 This year, Oncall celebrates 40 years on being a leading international provider of language services. The Oncall team comprises over 4000 interpreters and translators representing over 230 languages. Our...
-
Customer Service Officer
Vor 3 Tagen
Melbourne, Österreich Orikan VollzeitCustomer Service Officer (Correspondence Officer) Posted: 03/06/2024 Closing Date: 03/07/2024 Job Type: Permanent - Full Time Location: South Wharf, Melbourne, 3006 Job Category: Call Centre and Customer Service Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters,...
-
Customer Service Officer
Vor 3 Tagen
Melbourne, Österreich ASSA ABLOY Sicherheitstechnik GmbH VollzeitUnlock an opportunity to work for ASSA ABLOY, we’re more than just locks About UsASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. In Australia, ASSA ABLOY has a...
-
Customer Service Officer
Vor 3 Tagen
Melbourne, Österreich Traka (Assa Abloy) VollzeitUnlock an opportunity to work for ASSA ABLOY, we’re more than just locks About UsASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. In Australia, ASSA ABLOY has a...
-
Customer Service Repreentative
vor 3 Wochen
Melbourne, Österreich BFV Service GmbH VollzeitMinutes to Seconds Pty Ltd - Melbourne, VIC JOB DESCRIPTION About the jobAt Minutes to Seconds, we match people having great skills with tailor-fitted jobs to achieve well-deserved success. We know how to match people to the right job roles to create that perfect fit. This changes the dynamics of business success and catalyzes the growth of individuals. Our...
-
Melbourne, Österreich Charterhouse Recruitment (Australia) VollzeitCustomer Service Officer | Scheduling CoordinatorPay rate: $35.60 + superStart date: 6 Month Contract with a view to PermLocation: Melbourne CBDPart Time | 4 Hours Per Day, 10 am - 2 pmHybrid Working, FlexibleThis is a great opportunity to work with this large National reputable organisation located in Melbourne CBD with hybrid flexibility. The successful...
-
Customer Service
vor 2 Wochen
Melbourne, Österreich Cremornedigitalhub VollzeitCustomer Service & Call CentreSource:uWorkinJOB DESCRIPTIONCustomer Service & New Work OfficerNew Work and Customer Service RepresentativeIf you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you!Highly autonomous role with a supportive and friendly team cultureOutstanding long term career...
-
Technical (Gas) Customer Service Officer
Vor 3 Tagen
Melbourne, Österreich State of Victoria VollzeitTechnical (Gas) Customer Service Officer | Melbourne - CBD 07-Jun-2024 VG/1797868 Position: Technical (Gas) Customer Service Officer Our purpose is to keep Victorians energy safe and ensure energy is used confidently. Through education, regulation and enforcement, we work to ensure that energy safety, supply and efficiency are a priority in Victoria...
-
Membership And Customer Service Officer
Vor 3 Tagen
Melbourne, Österreich Everi Pty VollzeitOur Club At Victoria Racing Club, our mission is to be treasured by all as a world leader in racing and event entertainment, guaranteeing an unrivalled experience. We believe this doesn’t stop with the experience we provide for our customers, the experience we provide for our team is just as important. Our values of Innovation, Collaboration, Excellence...
-
Customer Service Executive
Vor 3 Tagen
Melbourne, Österreich BTi Logistics VollzeitA brand new opportunity has arisen within our Customer Service department and we are looking for a self motivated, energetic and experienced Customer Service Executive for the Freight Forwarding and Logistics industry.The role of a Customer Service Executive will be to work closely with the Imports, Sales & Customs departments and liaise with both current...
-
Customer Experience Officer
vor 2 Wochen
Melbourne, Österreich Cushman & Wakefield VollzeitJob TitleCustomer Experience OfficerJob Description SummaryCalling all non-experienced customer service superstars!We are looking for a motivated and enthusiastic Customer Experience superstar!Job DescriptionCalling all non-experienced customer service superstars!About the roleAre you capable of laughing at your own jokes (even when no one else does)?...
-
Customer Service Supervisor
vor 4 Wochen
Melbourne, Österreich Country Road VollzeitWe seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance. We are always on the look-out for dedicated, fashion forward and like-minded individuals! Apply now Job no: 995580 Work type: Full-Time Location: Melbourne - CBD & Inner Categories: Customer Service The Customer Service...
-
Customer Service Supervisor
vor 4 Wochen
Melbourne, Österreich Country Road VollzeitWe seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance. We are always on the look-out for dedicated, fashion forward and like-minded individuals! Apply now Job no: 995580 Work type: Full-Time Location: Melbourne - CBD & Inner Categories: Customer Service The Customer Service...
-
Customer Support Officer
vor 3 Wochen
Melbourne, Österreich Advanced Personnel Management VollzeitAs the Customer Support Officer, you'll work with our supportive Melbourne team, in a fast paced, diverse role where no one day is the same. The APM Communities Customer Support Officer role provides industry leading customer experience in every interaction. The position acts as first point of contact for general enquiries from the public, engagement with...
-
Customer Service Specialist
Vor 3 Tagen
Melbourne, Österreich Iccons VollzeitOverview: In this role, you will form part of ICCONS Customer Service and Internal Sales team and you will contribute first hand to achieving ICCONS sales and service targets, managing customer inquiries, and ensuring smooth order processing. This position requires strong organizational skills, attention to detail, and excellent communication abilities to...
-
Customer Service Specialist Specialist
vor 2 Monaten
Melbourne, Österreich https:www.bebee.comjoin VollzeitCustomer Service Specialist Specialist - Melbourne, Australia - Commonwealth Bank of AustraliaNote we have 6 fulltime roles available.Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week fulltime in Collins Street office. DescriptionCustomer Service Specialist Specialist -...
-
Customer Service Specialist Specialist
vor 4 Wochen
Melbourne, Österreich https:www.bebee.comjoin VollzeitCustomer Service Specialist Specialist - Melbourne, Australia - Commonwealth Bank of AustraliaNote we have 6 fulltime roles available.Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week fulltime in Collins Street office. DescriptionCustomer Service Specialist Specialist -...
-
Customer Service Representative
vor 3 Wochen
Melbourne, Österreich Eightcap VollzeitEightcap is an Australian online financial trading Company that specialises in foreign exchange (forex) and contract for difference (CFD) trading, offering over 250 tradable instruments to retail clients. The Company is headquartered in Melbourne, Australia and has support offices in the UK and Bulgaria.Quickly becoming a leader in its field, the Company has...
-
Customer Service Representative
Vor 3 Tagen
Melbourne, Österreich Woodforde Group VollzeitYour Organisation Working as part of the Customer Service Team, this is an opportunity to join a family owned and operated wholesale and distribution company.Based in Mount Waverley, they value employee engagement and support and prioritize looking after their valued staff.Your Role Reporting into the Customer Service Manager, your role will involve:...
