IT Specialist
Vor 2 Tagen
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IT Specialist - Sydney, Australia - Dyson Description
Summary:
Salary:
Competitive
Team:
Information Technology
Location:
Australia - Sydney Barangaroo Office
About Us:
At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers.
Dyson IT is mid-transformation.
Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team.
A team that is strategic, enabling business acceleration, growth, and success.
Specifically, the goal of IT at Dyson is to establish a reliable, available, and secure IT environment across Dyson offices and retail stores in a fast turnaround time.
The IT team works in close ties with global and regional teams to ensure standard digital & IT solutions are implemented in the country.
Working in IT would bring a lot of learning, exposure, and fun.About The Role:
The IT Specialist, reporting to the IT Manager, will be responsible for:
- Supporting the delivery of a range of Information Technology activities and services to support Dyson's technology requirements
- Working proactively on specific assignments, BAU tasks and handling escalations from users and provide support.
- Working on documentation, SOP, project documentation, updates to peers.
- Liaising with regional and global teams and service providers for effective IT operations management and site support.
- Working with partners and security teams to ensure services are secure and compliant
- Managing onsite technical change which impacts technical services ensuring mínimal risk
- Manage 3rd Party relationships with key partners
- Oversee and provide exceptional support to Dyson frontline teams, stores, and contact center teams ensuring no disruptions to their services and operations
- Consistently leveraging IT to add value to the business and make working more efficient and effective
- Partnering with End User Services and Infrastructure teams to develop a talented team of IT service desk and IT infrastructure engineers, who with others define, manage and support the entire IT operations for Dyson
- Supporting the rapid buildout of retail stores and help plan efficient deployment of IT structure and support, including network infrastructure, ePOS, and other activities as required
About You:
- Degree or Diploma in IT / Computer Science desirable
- Basic understanding of the Networking technologies and Servers
- A minimum of 3+ years of relevant experience
Customer Focus
- Develop and maintain customer relations with internal stakeholders. Actively seek information to understand customers' circumstances, problems, expectations, and needs
- Third line fault repair and vendor escalations
- Dedicated to providing IT solutions and managing relationships with key business areas and as 3rd parties.
- Proficient problem solver who can manage ambiguity and deliver appropriate solutions
- Ability to prioritize workload and perform in a fastpaced and challenging environment.
- Able to engage the business at all levels to solve problems and implement improvements
- Ability to deliver under pressure
- Comfortable working outside of core working hours when necessary to meet demand
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