Assistant Product Manager, SBS Proprietary Charge Cards

Vor 7 Tagen

Sydney, Österreich American Express Vollzeit

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

An exciting new opportunity has opened for an Assistant Product Manager to join our Small Business Services (SBS) Proprietary Charge Cards Product Management Team. We’re on a mission with a renewed Product Line Strategy, Product Refresh Roadmap, and high-profile strategic initiatives for delivering and maintaining exciting new products, features, and benefits for our Business Customers (SMEs).

SMEs are an integral part of the aggressive growth strategy and offering differentiated products and services is critical to our success. Our team strives to drive significant growth and value through the delivery of innovative, delightful, and winning products and solutions that are tailored to meet the unique evolving needs of SME Businesses.

How will you make an impact in this role?

Reporting into the SBS Proprietary Charge Cards Product Manager, you will be responsible for representing the voice of the customer, supporting the delivery of an optimum value proposition, whilst concurrently delivering long-term product profitability and upholding our brand values. You’ll form a key part of the International Card Services (ICS) Charge Cards, Insurance and Benefits (CIB) Team.

  • Support effective management of SBS Proprietary Charge Cards portfolio across A/NZ and deliver on Product Line Strategy.

    ·Support execution and successful delivery of strategic initiatives in our roadmap; including effectively managing critical workstreams E2E.

    ·Support execution of value proposition enhancements including design and launch of new product benefits to deliver market leading value for SME Card Members.

    ·Lead with an external lens, by gathering customer insights and regular review of the competitor landscape to help inform compelling business cases.

    ·Deliver on core product management and actively lead in managing critical tasks and activities required to run the business such as support with creating and managing product collateral and assets, budget and invoice management, stock management, marketing communication approvals, etc.

    ·Ensure high standards of product compliance, identifying and addressing any operational or regulatory risks.

    ·Collaborate with cross-functional stakeholders (internal & external) to drive Net Promoter Score (customer satisfaction), customer engagement, and/or margin enhancements.

    ·Liaise with the internal marketing teams regarding product positioning, promotions, and go to market execution of campaigns.

Minimum Qualifications

  • ·Be a strategic thinker and self-starter with strong problem-solving and collaboration skills.

    ·Have strong commercial acumen, including ability to identify and size business opportunities.

    ·Have proven project management experience with discipline to manage multiple projects running concurrently.

    ·Be a team player who is flexible, open-minded and maintains a positive attitude even during changing work priorities.

    ·Have ability to meet deadlines and excel in a complex environment, while maintaining high standards of personal excellence & integrity

    ·Be analytically minded with the ability to turn data and research into actionable insights.

    ·Be a customer advocate with a pulse of trends shaping demand.

    ·Have a good understanding of Amex products and competitive landscape.

    ·Have excellent written & oral communication and presentation skills to influence at all levels.

Preferred Qualifications

  • Have 5+ years' experience in a Product Management or Marketing environment

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • Support for financial-well-being and retirement 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • Generous paid parental leave policies (depending on your location) 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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