Customer Service Representative

vor 4 Wochen

Mackay Regional, Österreich Gwa Group Vollzeit

Who are GWA?

Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.

At GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.

About the role

We are on the lookout for our next Customer Service Superstar to join our After Sales and Service team based in Derrimut on a permanent, full-time basis.

This is a fantastic role if you are looking to start your career with a great business and open yourself to opportunities for growth and development

This role forms an integral part of our amazing After Sales and Service (Warranty) team and works alongside a dynamic team to provide customer service, product advice, whilst resolving any product warranty or installation issues. You will manage the end to end warranty/customer service experience and be proactive in trouble shooting, problem solving and resolving issues.

Key Responsibilities

  • Providing product advice and support of a technical nature to customers to resolve product warranty issues in a timely and professional manner
  • Ensuring that claims are managed effectively as well as reporting on issues, statistics, and procedures
  • Ensuring that our systems are kept up to date
  • Managing day-to-day requirements; including process of work orders and invoices and arranging selected suspected product return

About you

  • 3+ years experience in customer service, preferably in a technical support/warranty role
  • Strong technical aptitude and computer skills (preferably with Microsoft)
  • Enjoy communicating effectively with internal and external customers
  • Strong attention to detail and ability to multitask
  • Problem solving skills and the ability to work under pressure

It would also be great if you come from the plumbing industry so you can hit the ground running, but if not, don’t worry we have a great onboarding program and full training will be provided to set you up for success

What’s it like to work at GWA?

Culture is key for us and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.

Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.

GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.

What else do we offer?

  • Flexible and hybrid working options
  • Competitive remuneration and bonus structures
  • Paid parental leave program
  • Great Rewards program - exclusive access to discounts and cashback rewards at your favourite stores
  • Bathrooms & More program - great discounts on a wide range of our products
  • Volunteer and Community Service Leave
  • Option to purchase additional annual leave

As well as other great benefits like discounted health insurance, financial advice, annual flu vaccinations, access to a range of online fitness programs via our Wellbeing Centre...and much more

Interested?

Come join us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences For more information please contact Emily Jaajaa, Talent Acquisition Specialist (ejaajaa@gwagroup.com)

GWA Group does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

You must be a citizen or permanent resident, or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time.

#J-18808-Ljbffr

  • Customer Support Representative

    vor 2 Wochen

    Mackay Regional, Österreich Veritas Recruitment Group Vollzeit

    Get notified about new Customer Support Representative jobs in Australia. 2,000+ Customer Support Representative Jobs in Australia Adelaide, South Australia, Australia 2 weeks ago Entry Level Customer Service Specialist (@ Hnry) Melbourne, Victoria, Australia 3 days ago Customer Service Representative - Banking Cannington, Western Australia,...

  • Customer Service Representative

    vor 4 Wochen

    Mackay Regional, Österreich U-Haul International, Inc. Vollzeit

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...

  • Customer Support Representative

    vor 4 Wochen

    Mackay Regional, Österreich Komatsu Brasil International Vollzeit

    Komatsu Pakenham Upper, Victoria, Australia 1 month ago Be among the first 25 applicants Join a global OEM with endless opportunities for growth and developmentDiscounts on technology, health, cars, travel & more Join a global OEM with endless opportunities for growth and developmentExciting benefits, training & allowancesDiscounts on technology,...

  • Customer Service Representative

    vor 4 Wochen

    Mackay Regional, Österreich North East Auto Group Vollzeit

    Customer Service Representative / ReceptionistBuilt from the ground up over a quarter of a century and backed by family values, we’re the one-stop auto shop that goes above and beyond for our customers.That’s the Northeast experience.About the roleOur Head Office is the heart of our operation, and our team of two receptionists/Administration Assistants...

  • Customer Support Representative

    vor 1 Monat

    Mackay, Österreich Hitachi Construction Machinery Co., Ltd. Vollzeit

    Hitachi Benefits A competitive and rewarding salary package inclusive of Super & Company Biannual BonusesFully maintained company vehicle + Personal laptop + work mobile Exclusive staff discounts on Medibank Health Cover and a range of other in-house products and servicesEnd to end, OEM level training to ensure you are well equipped to perform your bestReal...

  • Customer Service Representative

    vor 1 Monat

    Mackay, Österreich GPC Asia Pacific Vollzeit

    Iconic brand with over 400 stores across Australasia Passionate and caring team with a customer-centric culturePart of Genuine Parts Company, the global leader in automotive parts and accessoriesDriven by Passion for 100 YearsRepco is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New...

  • Customer Care Representative

    vor 4 Wochen

    Mackay Regional, Österreich Thermo Fisher Scientific Inc. Vollzeit

    Job DescriptionAbout usThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $44 billion. Our Mission is to enable our customers to make the world Healthier, cleaner and Safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics...

  • Automotive Resales Customer Service

    vor 1 Monat

    Mackay Regional, Österreich Manpower Australia Vollzeit

    Our client is an Australia's market leader in automotive remarketing services! We're on the hunt for a dynamic Automotive Resales Customer Service Representative to join their Salvage Team. Location in Altona North, VIC Salary from $65,000 + Super Full time - Mon to Fri in office, occasionally WFH (1 day a week) As a part of their team, you'll play a...

  • Customer Service Officer

    vor 1 Monat

    Mackay Regional, Österreich Woodforde Group Vollzeit

    Your OrganisationBased in the South Eastern Suburbs of Melbourne, you will be joining a leading global organisation to assist their Customer Service Team!This company are part of a large global group with locations spanning across 50 countries and over 15,000 employees. Specialising within the manufacturing and security solutions space, they have a down to...

  • Customer Service Officer

    vor 4 Wochen

    Mackay Regional, Österreich Metcash Trading Limited Vollzeit

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: If you are a people person and looking for a new challenge within in a team that values respect, care and teamwork then we would love to hear from you. We are looking for a passionate Customer Service...

  • Customer Service Manager

    vor 4 Wochen

    Mackay Regional, Österreich Myer Pty Ltd Vollzeit

    Job no: 941755 Work type: Permanent / Full time Location: Melbourne City From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to...

  • PT Customer Service Leader

    vor 4 Wochen

    Mackay Regional, Österreich Food Lion Vollzeit

    Address: USA-VA-Victoria-950 Main Street Store Code: Store 02104 Front End (7229303) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast,...

  • PT Customer Service Leader

    vor 3 Wochen

    Mackay Regional, Österreich Food Lion Vollzeit

    Address: USA-VA-Victoria-950 Main Street Store Code: Store 02104 Front End (7229303) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast,...

  • Customer Service Rep

    vor 1 Monat

    Mackay Regional, Österreich Orikan Vollzeit

    Job Category: Call Centre and Customer Service Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of...

  • Customer Service Rep

    vor 3 Wochen

    Mackay Regional, Österreich Orikan Vollzeit

    Job Category: Call Centre and Customer Service Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of...

  • Service Express Representative

    vor 4 Wochen

    Mackay Regional, Österreich Haymes Paint Vollzeit

    From our humble beginnings in 1935, Haymes Paint has grown to become Australia’s largest Australian made and owned manufacturer of premium brand paints, finishes, and protective coatings. Now in our fourth generation of family ownership, we haven't slowed down on bringing new and better products to the market, always looking for new advances or...

  • Service Express Representative

    vor 3 Wochen

    Mackay Regional, Österreich Haymes Paint Vollzeit

    From our humble beginnings in 1935, Haymes Paint has grown to become Australia’s largest Australian made and owned manufacturer of premium brand paints, finishes, and protective coatings. Now in our fourth generation of family ownership, we haven't slowed down on bringing new and better products to the market, always looking for new advances or...

  • Customer Service Sales Support

    vor 1 Monat

    Mackay Regional, Österreich Ecodynamics Vollzeit

    We are in search of an enthusiastic Customer Service Sales Support to enhance our dynamic team. This role, reporting to the Business Development & Marketing Manager, is crucial for managing sales inquiries, engaging with customers directly, and contributing to our sales strategy through meticulous research and development.Site Location: Keysborough,...

  • Field Sales Representative

    vor 4 Wochen

    Mackay Regional, Österreich TTI Group Vollzeit

    Field Sales Representative - Victoria page is loaded Field Sales Representative - Victoria Apply locations Victoria, British Columbia time type Full time posted on Posted 3 Days Ago job requisition id R51606 At TTi, people come for the opportunity and stay for the culture! Job Description SummaryJob Description: Field...

  • Customer Service Consultant

    vor 1 Monat

    Mackay Regional, Österreich Fitrec Vollzeit

    Victoria, AustraliaGreat customer service is essential at Core24 Clubs. As a customer service Consultant you will help members begin their journey towards becoming faster, stronger, and fitter versions of themselves.A Great Career Opportunity For The Right Person:Core24 Health Clubs5 Great clubs: Frankston, Frankston Sth, Carrum Downs, Somerville,...