Regional Head – Service Integration

Management (Information & Communication Technology)

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.

Are you ready to be an important part of this ever-transformational journey?

Your Role 

At HCLTech, SIAM (Service Integration & Management) serves as the driving force in integrating business and IT to deliver value to customer stakeholders, extending beyond just multi-supplier management. The SIAM Head role will be pivotal in driving the success of SIAM services within the Australia & New Zealand region.

This multifaceted role reports to the AVP of the Regional Delivery Unit for the ANZ Region and encompasses responsibilities in strategy, expansion, transformation, and operations within the service integration space. The candidate is expected to be a trusted partner to our C-suite customers, demonstrating business acumen and deep expertise in solving business problems through intuitive, creative approaches and industry-leading technology solutions.

The role requires strong expertise in Organizational Change Management, with the ability to pursue and influence complex changes. The candidate must possess extensive knowledge and skills in business, technology, frameworks, and standards, integrating these elements to deliver meaningful and breakthrough outcomes.

Responsibilities

• Ability to align technology deliverables with business expectations and outcomes.
• Lead SIAM services across the region, ensuring end-to-end responsibility for delivering business value and fostering new business opportunities for SIAM.
• Develop and implement strategies for business growth and expansion for SIAM and related services.
• Ensure all SIAM engagements in the region are delivered with the highest quality, consistency, and efficiency.
• Establish and maintain necessary practice discipline and governance across the portfolio.
• Continuously engage with client C-suite representatives to stay informed about business needs and expectations.
• Stay updated on industry best practices in areas such as service integration, business value measurement, and change management.
• Facilitate the delivery of transformation programs and projects to achieve committed outcomes.
• Participate in industry and corporate events to showcase and demonstrate the value of SIAM services with a focus on business outcomes.
• Ensure a robust multi-supplier management framework is developed, maintained, and implemented through programs and operational services.
• Use an organizational change management approach to drive complex changes, influence the C-suite and other stakeholders, and convincingly articulate the business value of these changes.

Experience 

• Over 8 years of experience in business management and information technology.
• Minimum of 2 years of experience in consulting or as a senior business analyst.
• Experience or strong understanding of change management practices.
• Exceptional verbal, written communication, and presentation skills, with the ability to interact and influence at all organizational levels.
• Extensive experience in service integration, multi-supplier management, and vendor management.
• In-depth understanding of IT service management systems, processes, and tools.
• Ability to create solution presentations, documents, and marketing collateral.
• Experience leading a team of consultants or practitioners.
• Familiarity with major industry frameworks and standards, certified in TOGAF and/or ITIL (e.g., ITIL, TOGAF, COBIT, IT4IT).
• Exposure to emerging technologies such as cloud, GenAI, ML, and digital twins, with an understanding of their business and IT impacts.
• Experience managing and delivering operations and transformation programs.

Desired Skills 

• C-Suite relationship management
• Business Analysis
• Change Management
• Program / Project Management
• IT Service Management
• Team Management 

How You’ll Grow 

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best. 

Why Us 

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees. 

• Our company is extremely diverse with 165 nationalities represented.
• We offer the opportunity to work with colleagues across the globe. 
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. 
• We offer comprehensive benefits for all employees.
• We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect. 

Equality & Opportunity for All 

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

What's your expected annual base salary?

How much notice are you required to give your current employer?

Two decades ago, HCL started its journey in the region from Sydney, Australia, and has now become the partner of choice for leading firms in Australia. HCL collaborates with three of the top four banks and with the top-three retailers in Australia, empowering companies with next-gen integrated services.

By empowering companies with next-gen integrated services, HCL ensures that the value it delivers is clear, focused, and quantifiable. Intrinsic to HCL’s DNA are the ideals of trust, transparency, and value centricity.

For 20 years, our outcome-oriented work culture has empowered HCL’s intrapreneurs to deliver more and empower companies with next-gen integrated services.

Two decades ago, HCL started its journey in the region from Sydney, Australia, and has now become the partner of choice for leading firms in Australia. HCL collaborates with three of the top four banks and with the top-three retailers in Australia, empowering companies with next-gen integrated services.

By empowering companies with next-gen integrated services, HCL ensures that the value it delivers is clear, focused, and quantifiable. Intrinsic to HCL’s DNA are the ideals of trust, transparency, and value centricity.

For 20 years, our outcome-oriented work culture has empowered HCL’s intrapreneurs to deliver more and empower companies with next-gen integrated services.

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