Principal Technical Officer

Vor 2 Tagen

Brisbane City, Österreich The State of Queensland Vollzeit

Queensland Corrective Services (Organisation site )
Corporate - Digital Services and Information Technology; Digital Services and Information Technology; Statewide Operations; Brisbane

This role supervises a team of ICT technical specialists of a customer service/help desk function and provides application maintenance and IT support directly to system users across Queensland Corrective Services (QCS) (e.g. through provision of advice, user training, correction of faults, site-specific modifications).

  • follow defined service quality standards to ensure high quality customer service to QCS users
  • provide high level ICT technical expertise, support and administration across End User Computing by maintaining the operational environments that supports the business
  • providing regular application patching to ensure Essential Eight compliance
  • provide a level of training of the QCS desktop environment and applications to QCS end users where required
  • provide support and assistance to the team in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined service levels
  • effectively supervise and manage ICT suppliers by adhering to policies and procedures and seeking collaborative opportunities to improve service provision
  • effectively supervise/mentor a technical team by adhering to unit and organisational goals, and procedures.
  • represent QCS in communications with senior stakeholders across QCS as required and provide an escalation point to resolve and provide solutions on the more difficult customer issues
  • assist management in the decision-making process by preparing technical reports, specifications and trend analysis within the unit
  • contribute to quality certification and assurance processes, and ensure adherence to required QCS ICT change management practices
  • manage ICT assets by ensuring relevant information is recorded accurately and inventory remains current.

Applications to remain current for 12 months

Job Ad Reference: QLD/573712/24

Closing Date: Tuesday, 09 July 2024.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.

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