Data Analyst

vor 4 Wochen

Sydney, Österreich hatch.team Vollzeit

This is a Customer Experience Analyst role with Uber based in Sydney, Australia

At Uber we’re reimagining the way the world moves for the better. That means being bold in our decisions and building for something bigger. For us, all of that starts with helping people go anywhere and get anything. It’s what we know and what we do best

-- Uber --

Role Seniority - Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

More About The Customer Experience Analyst Role At Uber

**About the Role**

The ANZ Customer Experience Team is responsible for delivering seamless experiences for our customers through policy creation, product launches, automations and critical initiatives. This role is perfect for those data and analytics gurus out there who love using data to inspire change. In this role you will be digging into the data, surfacing insights and running experiments to “level up” the consumer experience. You will also be presenting your findings and providing recommendations to senior stakeholders across the business.

Your Impact In Role

  • Diagnose opportunities for improvement - collaborate with stakeholders to diagnose root causes of poor customer experience and retention
  • Experiment and implement - work cross functionally to test and launch scalable customer improvement initiatives
  • Dig into the data - be comfortable querying to get the right level of data, and partner with other data gurus across the organisation to motivate change
  • Stakeholder engagement - be a great cross-functional partner, outlining recommendations and trade-offs for CX initiatives

The Experience You’ll Bring

  • Consulting or in-house strategy / data & analytics experience. A true passion for data - advanced analytics skills and SQL are required
  • Project Management experience
  • Good communication and stakeholder management skills
  • Comfort with ambiguity and experience with hypothesis testing is a plus

???? Please consider applying even if you don't meet 100% of what’s outlined ????

Key Responsibilities

  • Insights Presentation
  • Data Analysis and Reporting

Key Strengths

  • Numerical problem solving
  • Attention to detail
  • Problem solving

Why Uber is partnering with Hatch on this role.Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Uber not with Hatch.

#J-18808-Ljbffr

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