Customer Experience Specialist
vor 3 Wochen
From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about.We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.
We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.Why not discover where we can go?
Job DescriptionThe Customer Experience Specialist is pivotal in focusing on first call resolution for our customers and advisors within each interaction. This experience will apply to all TAL product lines (Retail, Direct and Investments) and as you put yourself in the customer’s shoes, you will be the smiling face of TAL.
Key responsibilities include:
- Servicing inbound calls for new and existing TAL & Asteron products within a timely manner.
- Educating our clients on the importance of their Life Insurance policies or investment products.
- Proactively manage relationships whilst monitoring service delivery and quality.
- Support team mates to collectively achieve desired customer outcomes.
- Respond to escalations and complaints - take responsibility to obtain a quick resolution.
You’realwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.
Skills we are looking for:
- Customer centric with excellent customer service skills and friendly telephone manner.
- Ability to work as part of a team and contribute to positive outcomes for the team.
- Excellent verbal and written communication skills Desirable
- Ability to multi-task and display effective time management skills.
- Previous experience within a Contact Centre environment.
As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
Additional InformationAt TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.
To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.
TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.
We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
#J-18808-Ljbffr-
Customer Experience Specialist
Vor 3 Tagen
Melbourne, Österreich Percepta LLC VollzeitWelcome! Please sign in or register with us. | My Account Options Job Description - Customer Experience Specialist - Melbourne (03XAA) Customer Experience Specialist - Melbourne AU-VIC-Melbourne Summary The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our...
-
Melbourne - Customer Experience Specialist
vor 1 Monat
Melbourne, Österreich Percepta LLC VollzeitWelcome! Please sign in or register with us. Job Description - Melbourne - Customer Experience Specialist (03VRS) AU-VIC-Melbourne Description - External The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality...
-
Melbourne - Customer Experience Specialist
vor 4 Wochen
Melbourne, Österreich Percepta LLC VollzeitWelcome! Please sign in or register with us. Job Description - Melbourne - Customer Experience Specialist (03VRS) AU-VIC-Melbourne Description - External The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality...
-
Customer Experience Specialist
vor 4 Wochen
Melbourne, Österreich Roman Health Pharmacy LLC VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...
-
Customer Experience Specialist
vor 4 Wochen
Melbourne, Österreich Roman Health Pharmacy LLC VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...
-
Customer Experience Specialist
vor 3 Wochen
Melbourne, Österreich Roman Health Pharmacy LLC VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their...
-
Customer Experience Specialist
vor 1 Monat
Melbourne, Österreich Roman Health Pharmacy LLC VollzeitCustomer Experience Specialist - Accounting Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We...
-
Customer Experience Specialist
vor 4 Wochen
Melbourne, Österreich Roman Health Pharmacy LLC VollzeitCustomer Experience Specialist - Accounting Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We...
-
Customer Experience Specialist
vor 1 Monat
Melbourne, Österreich Quadlockcase VollzeitAbout Quad Lock:Quad Lock is one of Australia’s fastest-growing companies and a certified Great Place to Work. Based in Melbourne, Quad Lock revolutionised the smartphone mounting game with our patented case-based mounting system. Originally launched in 2011, the Quad Lock range now includes mounts for Cycling, Motorcycling, Driving, Running, Marine and a...
-
Customer Experience Specialist
vor 4 Wochen
Melbourne, Österreich Quadlockcase VollzeitAbout Quad Lock:Quad Lock is one of Australia’s fastest-growing companies and a certified Great Place to Work. Based in Melbourne, Quad Lock revolutionised the smartphone mounting game with our patented case-based mounting system. Originally launched in 2011, the Quad Lock range now includes mounts for Cycling, Motorcycling, Driving, Running, Marine and a...
-
Customer Experience Specialist
vor 3 Wochen
Melbourne, Österreich Roman Health Pharmacy LLC VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their...
-
Consultant - customer experience
vor 2 Wochen
Melbourne, Österreich ServiceNow VollzeitCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Experience Designer
Vor 5 Tagen
Melbourne, Österreich The Learning Experience #393 VollzeitReporting to the Program Director, the Usability and Accessibility Analyst will be responsible for providing input into and delivering on the execution of the Program's User Testing strategy.This role works closely with the Program Team, and IT technical specialists both within the Department and external vendors to ensure that usability and accessibility is...
-
Customer Care Specialist
Vor 2 Tagen
Melbourne, Österreich 13cabs VollzeitWe are looking for a Customer Care Specialist 28th June, 2024 About Us:At 13CABS, we're not just a transportation company; we're a driving force in providing seamless and reliable taxi services to customers across our states. As a customer service specialist, you'll be at the heart of our operation, connecting passengers with their rides and ensuring their...
-
Customer Experience Representative
vor 2 Monaten
Melbourne, Österreich DBG Health VollzeitAction brand awareness and sales strategies to attract new business from independent pharmacies. Fantastic career development opportunity! 30th April, 2024 About DBG Health:DBG Health is an independent health, wellness, and beauty company with headquarters in Melbourne and over 800 professionals collaborating successfully to deliver affordable health,...
-
Customer Experience Representative
vor 4 Wochen
Melbourne, Österreich DBG Health VollzeitAction brand awareness and sales strategies to attract new business from independent pharmacies. Fantastic career development opportunity! 30th April, 2024 About DBG Health:DBG Health is an independent health, wellness, and beauty company with headquarters in Melbourne and over 800 professionals collaborating successfully to deliver affordable health,...
-
Customer Experience Representative
vor 2 Wochen
Melbourne, Österreich DBG Health VollzeitAction brand awareness and sales strategies to attract new business from independent pharmacies. Fantastic career development opportunity! 18th June, 2024 About DBG Health:DBG Health is an independent health, wellness, and beauty company with headquarters in Melbourne and over 800 professionals collaborating successfully to deliver affordable health,...
-
Customer Service Specialist Specialist
vor 2 Monaten
Melbourne, Österreich https:www.bebee.comjoin VollzeitCustomer Service Specialist Specialist - Melbourne, Australia - Commonwealth Bank of AustraliaNote we have 6 fulltime roles available.Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week fulltime in Collins Street office. DescriptionCustomer Service Specialist Specialist -...
-
Customer Service Specialist Specialist
vor 4 Wochen
Melbourne, Österreich https:www.bebee.comjoin VollzeitCustomer Service Specialist Specialist - Melbourne, Australia - Commonwealth Bank of AustraliaNote we have 6 fulltime roles available.Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week fulltime in Collins Street office. DescriptionCustomer Service Specialist Specialist -...
-
Customer Experience Consultant
vor 1 Woche
Melbourne, Österreich Airswift VollzeitAbout AirswiftAirswift is an international workforce solutions provider. With 1000 employees and 9,000 contractors operating in over 70 countries, Airswift's geographical reach, experience and expertise across the energy, mining, infrastructure and technology sectors is unparalleled.About the roleOur client is looking for a Customer Experience Consultant -...
