Client Delivery Manager

vor 3 Wochen

Townsville, Österreich MA Services Group Vollzeit
Client Delivery Manager - North Queensland

Account & Relationship Management (Sales)

Founded in 2011 with a vision of providing high-performing customer-centric services in Retail Security, Security services, Cleaning and Facilities management. MA Services Group now has the largest Covert team in Australia and we are still growing.

We are now everywhere, in every state and territory around the country, highly capable of providing industry-specific, efficient and productive solutions, that deliver real benefits. Our approach is to always understand the environment we need to operate in, that’s why we have trained professionals operating within each state, who can combine their skills with their local knowledge, to provide innovative solutions catered to a customer’s specific needs.

We're looking for an enthusiastic Client Delivery Manager who wants to be part of a high performing team that is fully engaged, passionate and accountable.

The successful candidate will have the drive and willingness to work in a fast-paced and complex environment. 

The role is based in Townsville, QLD.

Duties include:

Planning

  • Advise management on meeting customer tender requirements. 
  • Manage resources to meet contract requirements.
  • Manage the manpower for each site including casuals to have adequate coverage
  • Advertise & hire new staff as required.
  • Monitor staff hours to ensure we fulfil their contractual requirements
  • Measure and monitor contract performance.
  • Assist management with new projects.

Administration

  • Customer account management.
  • Record HR training requirements.

Quality, WH&S and Environmental Management

  • Implement Quality, WH&S and Environmental procedures and completion records as required
  • Ensure staff understand, have access to and implement the QA, WH&S and Environmental procedures and reporting mechanisms.
  • Determine, report and prevent recurrence of the causes of non-conformance.

Other Key Responsibilities include

  • Be responsible for the operational delivery of all sites for MASG Customers:
  • Ensure that each onsite security team delivers on the client’s expectations to the best
  • possible standard and efficiency.
  • Ensure that all security staff (MA Services Group and/or contracted), perform as one
  • team, act in synergy and in the best interests of MASG and its clients.
  • Ensure that professional security staff are effectively positioned and trained to provide operational excellence as per client expectations and requirements.
  • Ensure effective performance management of all staff in line with MA framework and client expectations.
  • Reconciliation and reporting on a daily, weekly, monthly and yearly basis.
  • Uphold OH&S policies and procedures to ensure a safe work environment for employees, contractors and visitors.
  • Other duties as requested.

Skills and experience

  • A minimum of 5 years' experience in the security industry.
  • Fully qualified and Licensed for Security Operations in Queensland.
  • Current National Police Check.
  • Experience in management of multiple sites in a highly regulated environment.
  • Excellent verbal and written communication skills.
  • Excellent prioritization and organizational skills, including the ability to multitask.
  • A demonstrated commitment to internal and external service standards.
  • A high level of accuracy and the ability to work well under pressure.
  • An adaptable and flexible nature.
  • Advanced Microsoft Office skills.

     

Benefits and perks

  • Competitive salary and benefits package.
  • Opportunity to be part of a growing and dynamic team.
  • Professional development and career growth opportunities.

LOCATION

Townsville, Queensland

QLD License No: 3706535

Your application will include the following questions:

Which of the following Microsoft Office products are you experienced with?

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a Client Delivery Manager?

Do you have customer service experience?

Do you hold a current security licence?

Do you have a current Australian driver's licence?

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