Indemnity Process and Decision Specialist
Vor 3 Tagen
To build meaningful relationships, deliver for our members and accelerate our performance, so that we can reach our objectives.
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Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
Avant is Australia’s leading medical defense organisation with a proud heritage of protecting Australian medical professionals for over 130 years. It was established by a small group of doctors in 1893, who wanted to “protect themselves from actions arising out of the practice of medicine”.Avant now represents 82,000 health practitioners and medical students across every state and territory, delivering market-leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted …
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About the roleAs a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.
About the role:This role works in the Medical Indemnity Product team and supports other key functions in the …
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What you'll be responsible forDevelop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Skills you'll needWorks with others by being open, clear in communication and listening to achieve goals
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
Service orientation
Actively seeks and develops strategies to help key stakeholders
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