Senior Operations Officer, Payments

vor 2 Wochen

Sydney, Österreich ING Bank N.V. Vollzeit

ING is on the hunt for a Senior Operations Officer within Payments to join our growing family. You’ll bean integral part when it comes to processing customer payments and enquiries and will be on the front line assisting ING customers with their payments needs.

You’ll be responsible for actioning client requests based on standard operating procedures with the highest degree of accuracy and efficiency, ensuring at all times SLAs are met and customers’ needs are satisfied.

In addition, you’ll be processing financial and non-financial transactions, issuing Bank Cheques, processing incoming cheque deposits to customer accounts, you’ll be identifying and escalating potential issues, risks and system faults. You’ll also be managing and investigating cash queries both from internal and external stakeholders.

Ready to do your thing?

What you’ll do

  • Process financial and non-financial transactions.
  • Issue Bank Cheques.
  • Process incoming cheque deposits to customer accounts.
  • Identify and escalate potential issues and risks.
  • Escalate system faults.
  • Maintain positive relationships with internal and external stakeholders.
  • Update internal and external stakeholders on relevant enquiries.

What we’re looking for

  • Knowledge in Payment Systems Such as SWIFT.
  • Strong analytical skills.
  • An understanding of reconciliations and accounting implications.
  • Banking/Finance industry experience.
  • Effective Verbal and written skills.
  • The ability to streamline and improve processes and procedures where necessary.

What’s in it for you?

  • Discounted ING Health Insurance
  • An additional Rest Day to support your wellbeing
  • An IMPACT day to volunteer on an approved sustainability activity

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

Need more?
Contact Sabrina Huynh, Sabrina.huynh@ing.com

Applications will close on Tuesday, 25th of June – don’t miss out and apply today

Still in two minds?

At ING, we know that diversity drives innovation. Research reveals that 60% of women and underrepresented groups may pause at this stage, even after starting their application. Don’t miss out on the opportunity to bring your unique perspective to our team - submit your application today

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