Payment Operations Analyst
vor 2 Wochen
The AP+ team strives to deliver world leading innovation, excellence in delivery, and customer experiences that delight and inspire us to build a better, stronger and more prosperous Australia.
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Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
At AP+ we're changing the game We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.
AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.
About the roleRole PurposeThe Payments Operations Analysts are responsible for providing operational support, analytical support and co-ordination within the wider Payments & Schemes Operations Team as well as supporting key strategic activities across other parts of the AP+ organisation.They will work directly with the Head of Payment Operations to support the day to day operational functioning of the various components of infrastructure and the ongoing support of future capability development and strategic initiatives.The Payment Operations Analysts primary responsibility is to provide exceptional service to our Members & Participants by responding to their daily requests via phone and email and continually looking to improve and optimise operational processes. They will do so from gaining a solid understanding of all AP+ products, services, rules and operating procedures, as well as operational processes to support our Members and Participants and ensure an optimal and positive member experience.The Payment Operations Analysts will also develop strong relationships with our internal stakeholders as well as our Members and Participants at an operational level to ensure we understand how they support our products, and we continue to evolve to deliver to our customer’s needs with a proactive approach.
What you'll be responsible for
Partner with stakeholders to understand specifications, business requirements, and communicate insights
Ensure processes, procedures and tools meet quality requirements set by the organization
Skills you'll needWrites in a clear and structured format to convey information and ideas effectively to a target audience
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
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