Help Desk Support Technician CCC

Vor 3 Tagen

Melbourne, Österreich Eastern Florida State College Vollzeit
Help Desk Support Technician - Certificate Program

As a help desk support technician, you'll use your technical skills and customer serviceabilities to assist people in real-time with computer and network problems. If you'reinterested in pursuing a career in this field, obtaining a Help Desk Support TechnicianCertificate from Eastern Florida can be an excellent first step.

This College Credit Certificate (CCC) program focuses on training students to becomecapable support technicians, who can provide hands-on technical assistance. You'lllearn essential skills such as computer repair and software installation, preparingyou for industry certification and improving your job prospects.

With the increasing demand for customer support specialists in high-tech companies,having the core technical competencies sought by employers can greatly enhance youremployability. By completing this certificate program, which typically takes aroundtwo semesters, you'll be better positioned for various information technology (IT)help desk roles.

The classes for this certificate are available in different formats: hybrid (a mixof online and face-to-face) or in person at EFSC's campuses in Cocoa, Melbourne, PalmBay, and Titusville, with exact location availability based on scheduling each term.This flexibility allows you to attend school even if you're currently working.

You'll have access to interactive computer labs where simulation systems enable youto practice the actual duties performed by a Help Desk Support Technician. This hands-onapproach helps you gain valuable experience and prepares you for real-world scenariosin the field.

Help Desk Support Technician Certificate - Admissions Information

If you're interested in pursuing the Help Desk Support Technician Certificate, youshould follow EFSC's regular admissions process to apply. To get started, it's a good idea to have a brief conversation with oneof Eastern Florida's academic advisors . They can provide you with the necessary information and guidance to begin the applicationprocess smoothly.

With no placement testing requirement and no general education requirements, the enrollmentprocess is streamlined.

Brief Costs and Financial Aid Eligibility

For those pursuing the Help Desk Support Technician Certificate at EFSC the cost forin-state tuition and fees is approximately $1,665. However, this does not includeadditional expenses, such as course materials or lab fees.

Eligible students may receive scholarships or financial aid . These programs can help to reduce the out-of-pocket costs so we recommend that youexplore these options to see if you qualify for any financial assistance.

College Courses You Would Take

The certificate curriculum is comprised of five courses and an internship . It's important to note that these courses must be taken in a specific order, asthey build on one another. Contact an EFSC academic advisor to learn more about any prerequisites or other requirements for this certificate.Here's a brief overview of some of the programs' courses:

Computer Maintenance & Repair

Help Desk Technical Support

Teaches service desk technologies, tools, and techniques, while preparing you to supportenterprise support operations within an organization.

Introduces the current Microsoft server O/S (including installation, user/group accounts,authentication, and more), and lays the foundation for more advanced concepts.

Provides a broad-based knowledge of customer service support skills and techniques,while preparing you to support enterprise support operations within an organization.

Why Become a Help Desk Support Technician Through EFSC?Build a Career

Once you complete the certificate program, you'll be qualified for various positions,such as:

  • Level 1 & 2 Help Desk Technician
  • Computer Repair & Maintenance Technician
  • Software Installer
  • Junior Database or System Administrator

These job roles offer entry-level opportunities to apply your newly acquired skillsand knowledge. It's a great starting point to launch your career in the technologyindustry

Prepare to Get Certified

You will have the opportunity to earn valuable computer industry certifications directly through EFSC. Such certifications have become increasingly important intoday's workforce. They demonstrate your knowledge and proficiency in specific technicalareas, making your résumé more impressive, potentially leading to higher salaries,aiding in job retention, and appealing to employers.

EFSC also offers a no-cost, multi-day certification boot camp to students who successfully complete the CET 1176: Computer Maintenance and Repaircourse (required for this certificate) with a grade of C or better. This boot campprovides intensive preparation for the CompTIA A+ certification, further enhancingyour career prospects.

Earn a College Degree...or Two

If you're looking to further your education, the credits you earn from this certificatecan be applied toward the Computer Information Technology A.S. at Eastern Florida. You'll have the option to choose one of three specializations:Database Administrator, Geographic Information Systems (GIS), or Help Desk. This allowsyou to focus your studies on the area that interests you the most.

Once you successfully complete an associate degree program, you'll also have the opportunityto pursue a bachelor's degree at Eastern Florida. If you have a passion for technology-relatedsubjects, the Computer Information Systems Technology BAS could be a great fit for you. This program offers five options for career specialization:Cybersecurity, Data Science, Networking Systems, Program and Software Development,or Project Management. You can choose the specialization that aligns with your careergoals and delve deeper into the specific field you're interested in.

Related Computer Programs

If the role of a Help Desk Support Technician piques your interest, Eastern FloridaState College offers additional degree and certificate programs that you might wantto explore.

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