Continuous Improvement Lead
Vor 6 Tagen
Continuous Improvement Lead page is loaded Continuous Improvement Lead Apply locations Melbourne Central Towers - Level 18 Adelaide - Level 1 Brisbane - Level 18 time type Full time posted on Posted 4 Days Ago job requisition id R6778 At MMS, our purpose is clear: To make a difference to people's lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand. Our vision is to be your trusted partner, simplifying complexities and turning challenges into opportunities. Our diverse services – from salary packaging and fleet management to disability support – aim to enhance your financial wellbeing and empower your aspirations.
Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.
The role is a one year contract that can be conducted from Melbourne, Brisbane or Adelaide.
In your Continuous Improvement Specialist role, you will be responsible for process identifying and improving systems, processes, and procedures in the Maxxia Contact Centre. There is also a requirement to contribute and manage projects related to business as usual and new business. This role requires the ability to manage the end to end process of project management from scoping and identifying opportunities to ensuring operational readiness.
The Role:
- Support the identification of process improvement initiatives and coordinate and manage the implementation of key operational projects.
- Validate proposed operational process / systems changes with key business stakeholders to ensure proposed solutions are aligned to business strategies and objectives.
- Manage completion of all user testing requirements.
- Manage all projects to ensure minimal impact on day-to-day business and ensure the implementation of all changes are managed effectively so customer satisfaction is not impacted.
- Work autonomously to ensure all new products and system changes are managed and implemented into the business
- Deliver clear communication of project information and support systems to all stakeholders
- Take ownership for progressing all continuous improvement initiatives to a timely resolution
- Manage stakeholder engagement and enquiries through effective communication of projects from commencement, during and conclusion summaries of progress and outcomes.
- Manage workflow via the allocation of tasks to ensure targets are achieved.
- Manage escalated and complex compliance queries to effective resolution
- Maintain a high standard of process and product knowledge
- Ensure compliance with legislative, regulatory and employer policy requirements including compliance with the Privacy Act, Financial Services Regulatory Authority and the Trade Practices Act – advantageous but not essential
You will bring:
- Project management or experience
- Stakeholder management experience and the ability to drive and influence outcomes
- Demonstrated experience managing cross-functional teams to implement business improvement initiatives
- Demonstrated experience in improving service from both customer and organisational views.
What we can offer you:
Our strong people-first culture
Flexible/hybrid working to enhance your work/life balance
Novated lease benefits and discounts
12 weeks Paid Parental leave and access to our Parents Portal
Exempt Employee Share Plan
Paid Income Protection Insurance under MMSG default Super plan
Access to a broad range of learning and development programs
Career break and volunteering leave
Access to Employee Assistance Program and annual Flu vaccination
Lifestyle Rewards program
As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.
Please note all successful candidates will be required to undergo background checks.
The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia’s salary packaging industry to today, MMS has a proud history of innovation and exceptional service.
Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.
#J-18808-Ljbffr-
Continuous Improvement Lead
Vor 7 Tagen
Melbourne, Österreich Plan Partners VollzeitContinuous Improvement Lead page is loadedContinuous Improvement LeadApplylocationsMelbourne Central Towers - Level 18Adelaide - Level 1Brisbane - Level 18time typeFull timeposted onPosted 4 Days Agojob requisition idR6778At MMS, our purpose is clear: To make a difference to people's lives. Guided by this commitment, we offer tailored solutions to clients...
-
Continuous Improvement Manager
Vor 3 Tagen
Melbourne, Österreich Victoria's Big Build VollzeitContinuous Improvement Manager Embark on an exciting role fostering positive change and continuous improvement. Join an organisation that offers flexible and hybrid working arrangements. 2-year Fixed-Term, Full Time V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians...
-
Continuous Improvement Manager
vor 2 Wochen
Melbourne, Österreich Schenker Australia VollzeitWarehousing, Storage & Distribution (Manufacturing, Transport & Logistics) Full time Add expected salary to your profile for insights Are you ready to drive change and elevate continuous improvement?As a Continuous Improvement Manager at DB Schenker, you'll have the opportunity to enhance your career within a global logistics network. Enjoy the best...
-
Operations Improvement
Vor 5 Tagen
Melbourne, Österreich Lead Discovery GmbH VollzeitOperations Improvement & Simplification Lead Spotlight - Melbourne, VICRetail Source: uWorkin JOB DESCRIPTION Iconic Australian owned and operated global retail businessMust be skilled with Data Analysis, using BI tools, Retail backgroundHybrid role with a vibrant, team culture where we embrace pace, encourage new ideas & leadershipPassionate about...
-
Melbourne, Österreich State Government of Victoria, Australia VollzeitManager Risk Education and Continuous Improvement (VPSG6) Job posted: 27/05/2024 Organisation: Department of Transport and Planning Occupation: Other Reference: 4268 About the RoleThe Manager, Risk Education and Continuous Improvement manages a small team that builds Risk, Compliance and Resilience capability across the department to support...
-
Melbourne, Österreich Acetalent VollzeitAce Talent RecruitmentQuality Assurance and Continuous Improvement Engineering InternMelbourne, VIC, Australia - InternshipAbout Us:Ace Talent Recruitment was established with the intention of becoming the go-to provider for customers, staff members, and contingent labor. We are currently one of Australia's fastest-growing businesses and are recognized by...
-
Melbourne, Österreich Acetalent VollzeitAce Talent RecruitmentQuality Assurance and Continuous Improvement Engineering InternMelbourne, VIC, Australia - InternshipAbout Us:Ace Talent Recruitment was established with the intention of becoming the go-to provider for customers, staff members, and contingent labor. We are currently one of Australia's fastest-growing businesses and are recognized by...
-
Melbourne, Österreich Acetalent VollzeitAce Talent RecruitmentQuality Assurance and Continuous Improvement Engineering InternMelbourne, VIC, Australia - InternshipAbout Us:Ace Talent Recruitment was established with the intention of becoming the go-to provider for customers, staff members, and contingent labor. We are currently one of Australia's fastest-growing businesses and are recognized by...
-
Melbourne, Österreich Acetalent VollzeitAce Talent RecruitmentQuality Assurance and Continuous Improvement Engineering Intern Melbourne, VIC, Australia - Internship About Us: Ace Talent Recruitment was established with the intention of becoming the go-to provider for customers, staff members, and contingent labor. We are currently one of Australia's fastest-growing businesses and are recognized by...
-
Melbourne, Österreich Acetalent VollzeitAce Talent RecruitmentQuality Assurance and Continuous Improvement Engineering Intern Melbourne, VIC, Australia - Internship About Us: Ace Talent Recruitment was established with the intention of becoming the go-to provider for customers, staff members, and contingent labor. We are currently one of Australia's fastest-growing businesses and are recognized by...
-
Melbourne, Österreich Acetalent VollzeitAce Talent RecruitmentQuality Assurance and Continuous Improvement Engineering Intern Melbourne, VIC, Australia - Internship About Us: Ace Talent Recruitment was established with the intention of becoming the go-to provider for customers, staff members, and contingent labor. We are currently one of Australia's fastest-growing businesses and are recognized by...
-
Manager Risk Education and Continuous Improvement
vor 4 Wochen
City of Melbourne, Österreich State Government of Victoria, Australia VollzeitManager Risk Education and Continuous Improvement (VPSG6) Job posted: 27/05/2024 Organisation: Department of Transport and Planning Occupation: Other Reference: 4268 About the RoleThe Manager, Risk Education and Continuous Improvement manages a small team that builds Risk, Compliance and Resilience capability across the department to support...
-
Lead, Brand Planning
Vor 5 Tagen
Melbourne, Österreich Lead Discovery GmbH VollzeitLead, Brand Planning & Operations Professional Pacific Nike, Inc. - Melbourne, VICMarketing Source: uWorkin JOB DESCRIPTION WHO ARE WE LOOKING FOR?As the Brand Planning & Operations Lead within the Pacific Marketing team you will be responsible for setting and aligning our priorities across the brand in partnership with the Nike Pacific Marketing...
-
Director, Improvement
vor 2 Wochen
Melbourne, Österreich State Government of Victoria, Australia VollzeitJob type:Full time / Two (2) year executive employment contractOrganisation:Safer Care VictoriaOccupation:Executive ManagementReference:VG/SCV/I/723454Safer Care Victoria was established in January 2017 to ensure our health services are providing safe, high-quality care to patients/clients: every time, everywhere. As well as monitoring the standards of care...
-
Practice Lead Consultant
Vor 6 Tagen
Melbourne, Österreich Lead Discovery GmbH VollzeitMicrosoft D365 Customer Engagement ConsultantMelbourne locationWe are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and...
-
Site Reliability Lead
Vor 5 Tagen
Melbourne, Österreich Lead Discovery GmbH VollzeitThe AKQA Managed Services team provides customer experience platform management and cloud environment support solutions, DevOps engineering, and consulting services that support our clients' ecommerce platforms and associated business operations. There is now an exciting opportunity to join the AKQA Managed Services team in a newly created role, and be an...
-
Practice Lead Consultant
Vor 5 Tagen
Melbourne, Österreich Lead Discovery GmbH VollzeitMicrosoft D365 Customer Engagement ConsultantMelbourne locationWe are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and...
-
Director, Improvement
vor 3 Wochen
Melbourne, Österreich State Government of Victoria, Australia VollzeitJob type:Full time / Two (2) year executive employment contractOrganisation:Safer Care VictoriaOccupation:Executive ManagementReference:VG/SCV/I/723454Safer Care Victoria was established in January 2017 to ensure our health services are providing safe, high-quality care to patients/clients: every time, everywhere. As well as monitoring the standards of care...
-
Operational improvement manager
vor 3 Wochen
Melbourne, Österreich PERSOLKELLY Australia VollzeitProgrammed Energy and Resources currently have an exciting opportunity for an Operational Improvement Manager to join their team in Melbourne or Brisbane. Attractive remuneration package + employee benefits Offices in Melbourne & Brisbane Hybrid working model About The RoleAn exciting opportunity exists to join this dynamic business for a capable and...
-
Operational Improvement Manager
vor 3 Wochen
Melbourne, Österreich Programmed VollzeitTo build outstanding people, strong customers, and great communities.Join Hatch to apply Get matched to roles that fit your skills and values. Clear job descriptions that help you learn about the role and team. Only the best roles at Australia’s top companies. Senior · A role for someone with advanced knowledge and skills. May involve mentoring,...
