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Level 1 Support Technician

vor 5 Monaten

Brisbane City, Österreich Hamilton Barnes Associates Limited Vollzeit

We are partnered with an IT service provider that focuses on delivering top-notch managed services and maintaining a robust cloud infrastructure for clients. As a leading player in the industry, they are committed to providing unparalleled technical support and innovative solutions. Join their team as a Level 1 Support Technician, and be a key contributor to their success.

As a Level 1 Support Technician, you will be an integral part of a dynamic team, responsible for maintaining the health of their cloud infrastructure and delivering exceptional technical support to valued Managed Service customers. Your role will encompass Level 1 support, ensuring that clients receive prompt and effective assistance with their IT needs.

Responsibilities:

  • Provide Level 1 support to address technical issues and inquiries from Managed Service customers.
  • Collaborate with cross-functional teams to maintain and optimize the cloud infrastructure.
  • Install and configure PC hardware and software technologies to meet client requirements.
  • Utilize your expertise to troubleshoot IT hardware and networking issues efficiently.

Skills/Requirements:

  • Demonstrable 2+ years of experience in a relevant IT-related field.
  • Hands-on experience in installing and configuring PC hardware and software technologies.
  • Proven expertise in troubleshooting IT hardware and networking challenges.
  • Strong communication skills to effectively interact with clients and internal teams.

Benefits:

  • Competitive salary of $90,000.
  • Opportunities for professional development and career growth.
  • Collaborative and inclusive work environment.
  • Comprehensive health and wellness benefits.
  • Flexible work arrangements to promote work-life balance.
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