Head of Banking Operations
vor 2 Wochen
We are seeking a visionary and strategic Head of Business Operations to join our dynamic team. In this critical leadership role, you'll be responsible for overseeing all aspects of our core banking operations, ensuring efficiency, effectiveness, and a seamless member experience.
About the role
- You will directly lead and manage several teams crucial to the bank’s operations (including account servicing, collections & hardships, fraud operations, financial crime management & account fulfilment) and become a trusted partner to the CIO and CEO as you share key metrics, reports, operational business plans and other information around the bank’s operational performance.
- Provide on-going mentoring, oversee professional development as well as assisting with the recruitment and the on-boarding/induction of new staff
- Developing and implementing strategies to optimise the bank's operational efficiency. This involves streamlining processes, identifying areas for cost reduction, and leveraging technology to improve productivity.
- Manage operational budgets
- Identifying and mitigating operational risks within the bank including ensuring compliance with regulations, data security, and fraud prevention.
- Review all Standard Operating Procedures (SOPs) and ensure they are accurate and the basis for training for all staff in the department.
- You will play a critical role in ensuring efficient processes that contribute to a positive member experience.
What are we looking for?
- You are a seasoned professional with 10+ years of experience in banking operations including leadership roles, with a proven track record of leading and motivating high-performing teams across diverse operational functions (e.g., loan processing, fraud, collections & hardship, account management, customer service).
- Strategic thinker with a keen eye for process optimisation and a passion for leveraging technology to drive efficiency.
- Deep understanding of regulatory compliance, risk management frameworks, and data security best practices.
- Strong analytical and problem-solving skills with the ability to identify areas for improvement and implement effective solutions.
- Excellent communication, collaboration, and interpersonal skills to foster strong relationships across departments.
- Proactive and results-oriented leader with a commitment to achieving financial targets.
Why you’ll love us
At Police Bank, you'll have the opportunity to make a real impact in a fast-paced and dynamic environment. We offer a competitive salary and benefits package, along with the chance to work with a talented team and contribute to the success of a leading financial institution.
Ready to Lead the Charge?
If you're a passionate and results-oriented leader with a vision for the future of banking operations, we encourage you to apply. Please submit your resume and cover letter outlining your relevant experience and qualifications.
Police Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status. This role is open to Australian and New Zealand Citizens and permanent residents only.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years of people management experience do you have?
What's your expected annual base salary?
Police Bank is a secure, modern financial institution offering access to a wide range of products and services through enhanced delivery channels combined with a discounted fee structure.
The organisation originally started as NSW Police Credit Union (PCU) in the early 1960′s when a group of Police Officers at Clarence Street Police Station in Sydney had the vision of forming a mutual organisation for the benefit of all Officers. PCU was officially registered and opened for business in 1964 with just 60 Members. Today, we have grown to be one of the biggest and most successful financial institutions in Australia, testament to the loyalty and support our Members provide us.
Police Bank is supervised by the Australian Prudential Regulation Authority (APRA) to maintain operational standards which ensures security of our Member’s funds. APRA is the same body that supervises the major banks. Police Bank is governed by its Board of Directors who are elected by Members at the Annual General Meeting.
Source: This is an extract from the company's own website.
Police Bank is a secure, modern financial institution offering access to a wide range of products and services through enhanced delivery channels combined with a discounted fee structure.
The organisation originally started as NSW Police Credit Union (PCU) in the early 1960′s when a group of Police Officers at Clarence Street Police Station in Sydney had the vision of forming a mutual organisation for the benefit of all Officers. PCU was officially registered and opened for business in 1964 with just 60 Members. Today, we have grown to be one of the biggest and most successful financial institutions in Australia, testament to the loyalty and support our Members provide us.
Police Bank is supervised by the Australian Prudential Regulation Authority (APRA) to maintain operational standards which ensures security of our Member’s funds. APRA is the same body that supervises the major banks. Police Bank is governed by its Board of Directors who are elected by Members at the Annual General Meeting.
Source: This is an extract from the company's own website.
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