Product Support Specialist

vor 4 Wochen

Banana Shire, Österreich Clari Vollzeit
Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us?

About The Team

The Customer Success team works directly with our customers across the entire customer journey, from the initial discovery process through implementation to renewal and expansion. Our team comprises product, process, and strategy experts, including customer service, customer success, customer education, and customer support.

About The Role

We are looking to add a key member to our Technical Support Team We play an incredibly important role in our customers' success and we are on the front lines helping customers every day. We are masters of our craft, enabling our customers to better understand and use our software, gather feedback to drive improvements to the platform, and empower sales teams to operate at peak performance

As a member of the Technical Support team, you will combine your business and technical expertise in a customer-friendly manner while assisting Clari + Groove customers. You will also be responsible for maintaining our initial response time SLA (Service Level Agreement) and using internal resources to resolve customer issues.

You'll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, client-centric environment. You’ll leverage best practices to provide exceptional support and guidance to the customer.

We value collaboration, work-life balance, and global teamwork. For this role, availability from 3 pm to 7 pm CET is essential to meet team objectives and ensure smooth operations.

This is a hybrid opportunity based in Kraków, Poland. Candidates must be based in Poland.

Responsibilities

  • Guide and coach new and potential users who might be unfamiliar with our platform
  • Respond to customer inquiries in a timely manner and within our set SLA’s
  • Work cross-functionally with other team members and departments
  • Triage incoming product requests (questions, problems) directly from customers and route them to the appropriate queue
  • Use available resources (Knowledge Base, Confluence, etc.) to find a solution to resolve tickets
  • Optimize our internal and external documentation when necessary (i.e Help Center, FAQ’s, macros, internal documentation)
  • Communicate and collaborate regarding customer feedback/pain points to appropriate teams
  • Happily take on new projects that involve research, becoming a subject matter expert, and driving them to completion

Qualifications

  • 2-4 years of experience working in a customer-facing role where some technical troubleshooting was required
  • Excellent written and verbal communication skills, with an ability to empathize with customers with varying levels of technical ability
  • Passion for delivering an outstanding customer experience
  • A natural investigator who can demonstrate analysis, problem-solving, and troubleshooting skills
  • Passionate about working in a fast-paced, highly dynamic, client-centric environment
  • Detailed, organized, and results-oriented
  • Experience with Salesforce, Intercom, Jira, and Slack is a plus
  • Knowledge of Atlassian (Confluence) is a plus
  • Knowledge of any programming languages is a plus

Perks and Benefits @ Clari

  • Team-bonding activities and company-wide events
  • Flexible working hours and remote opportunities
  • Annual Well-being and Professional Development Stipends
  • Private Healthcare and Multisport Pass
  • Paid maternity and paternity leave
  • Stock options

You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status.

Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you

 #J-18808-Ljbffr

  • Technical Support Specialist

    vor 2 Wochen

    Shire Of Manjimup, Österreich Reed Vollzeit

    Tech Support Specialist Annual Salary: £25,250Location: DeesideJob Type: Full-time We are seeking a Tech Support Specialist to join our dedicated team, providing both internal and external customer service, provisioning hardware, fault diagnostics, and ongoing product support. Reporting to the Support Team Leader, this role is ideal for someone with a...

  • Creative Content Senior Specialist

    vor 2 Wochen

    Banana Shire, Österreich PepsiCo Deutschland GmbH Vollzeit

    OverviewLocation Overview Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get things-done culture, this is a place where your dynamism and agility...

  • Middle/ Senior SEO Specialist

    vor 4 Wochen

    Banana Shire, Österreich G2A Group Vollzeit

    Cracow / Warsaw / Rzeszow / Remote Marketing-&-communications G2A.COM is the world's largest and most trusted marketplace for digital entertainment, where more than 30 million people from 180 countries have purchased over 100 million items. Users can choose from more than 75,000 digital offerings incl. games, DLCs, in-game items, as well as non-gaming...

  • Product Manager, Platform

    vor 4 Wochen

    Banana Shire, Österreich Clari Vollzeit

    Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue...

  • Senior Product Operations Manager

    vor 4 Wochen

    Banana Shire, Österreich Clari Vollzeit

    Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue...

  • Senior IT Communication Specialist

    vor 2 Wochen

    Banana Shire, Österreich Stefanini EMEA Vollzeit

    Job DescriptionStefanini is a global IT services company with over 88 offices in 39 countries across the globe. Since 1987, Stefanini has been providing offshore, onshore and near-shore IT services, including application development, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing...

  • Support Team Lead

    Vor 5 Tagen

    Banana Shire, Österreich Capgemini Vollzeit

    Explore our latest thought leadership, ideas, and insights on the issues that are shaping the future of business and society.Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Discover our portfolio – constantly evolving to keep pace with the ever-changing needs of our clients.Become part of a diverse...

  • Data Management Product Lead Manager

    Vor 5 Tagen

    Banana Shire, Österreich ACCA Careers Vollzeit

    Data Management Product Lead Manager At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your...

  • Senior/ Middle SEM Specialist

    vor 4 Wochen

    Banana Shire, Österreich G2A Group Vollzeit

    Cracow / Warsaw / Rzeszow / Remote Marketing-&-communications Join G2A.COM as a Senior/Middle SEM Specialist if PMax isn’t sorcery to you, you know that choosing assets isn’t spellcraft, no automation is alien to you, and racing against the competition only gives you a boost of positive motivation.We have the latest technological solutions for...

  • Middle/ Senior Affiliate Specialist

    vor 4 Wochen

    Banana Shire, Österreich G2A Group Vollzeit

    Cracow / Warsaw / Rzeszow / Remote Marketing-&-communications G2A.COM is the world's largest and most trusted marketplace for digital entertainment, where more than 30 million people from 180 countries have purchased over 100 million items. Users can choose from more than 75,000 digital offerings incl. games, DLCs, in-game items, as well as non-gaming...

  • Customer Service Specialist with French

    vor 1 Woche

    Banana Shire, Österreich Vesuvius plc Vollzeit

    Vesuvius is a leader in molten metal flow engineering and technology, serving process industries that operate in challenging high temperature conditions. With over 100 years of history, we have grown to reach the level of a world leader in the production of refractory materials, and our products are considered the best in the world. Our teams are made up of...

  • Marketing Automation Specialist

    vor 4 Wochen

    Banana Shire, Österreich G2A Group Vollzeit

    Cracow / Warsaw / Rzeszow / Remote Marketing-&-communications G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 30 million people from 180 countries have already purchased more than 100 million digital items. Why? Sellers from all over the world present a rich offering of over 75,000 digital codes for games,...

  • IS Implementation Specialist

    vor 2 Wochen

    Banana Shire, Österreich - Vollzeit

    IS Implementation SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Technical Support

    vor 2 Wochen

    Shire Of Manjimup, Österreich PSi Talent Vollzeit

    Technical Support, Deeside, £25,000The Technical Support Specialist position involves both internal and external customer service, provisioning hardware, fault diagnostics and ongoing product support.You will be working as part of a well-established, successful business with a strong reputation within their sector. The Technical Support Specialist will be...

  • Professional Services Solutions Consultant

    vor 4 Wochen

    Banana Shire, Österreich Clari Vollzeit

    Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue...

  • Senior Business Analyst

    vor 2 Wochen

    Banana Shire, Österreich Mythilian Engineering and Technologies Vollzeit

    BS in Engineering, Computer Science or Life SciencesPractical experience with enterprise systems, such as LabWare and SAP (8+ years)System interfaces and the data structure within these two systems.Experience with MES system is a plus.Experience in (bio)pharma, laboratory domain; warehousing or manufacturing domain a plus.Experience in implementing IT...

  • SEO Specialist

    vor 4 Wochen

    Burdekin Shire, Österreich Kmart Group Vollzeit

    Search by keyword (Marketing, Technology etc.) As Australia and New Zealand's biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a...

  • Principal Software Engineer, Charles River Development, Vice President

    vor 1 Woche

    Banana Shire, Österreich myGwork - LGBTQ+ Business Community Vollzeit

    Contribute to the enhancement and maintenance of one or more Alpha Data Warehouse/ADP modules or components as a senior member of an agile scrum team. Provide engineering troubleshooting assistance to customer support teams and other development teams within Charles River.Responsibilities:Drive technical excellence by working independently to analyze,...

  • Fullstack Engineer

    Vor 5 Tagen

    Banana Shire, Österreich Vertex Solutions International Limited Vollzeit

    Project Overview: We are replacing one of our core systems and associated external applications with a new, modern software solution. This project will modernize our infrastructure and impact all IT teams. Our goal is to enhance the systems and services we develop, maintain, and support. Key Project Objectives: Develop and support backend and frontend...

  • Senior Solutions Consultant, Professional Services

    Vor 6 Tagen

    Banana Shire, Österreich Clari Vollzeit

    Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue...