Support Team Lead

Vor 2 Tagen

Banana Shire, Österreich Capgemini Vollzeit

Explore our latest thought leadership, ideas, and insights on the issues that are shaping the future of business and society.

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.

Discover our portfolio – constantly evolving to keep pace with the ever-changing needs of our clients.

Become part of a diverse collective of free-thinkers, entrepreneurs and experts – and help us to make a difference.

See our latest news, and stories from across the business, and explore our archives.

We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

We work in a hybrid model Recruitment process for this position and onboarding trainings are conducted online.

Capgemini Engineering is a world leader in engineering and R&D services. We combine our broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Every day, we help our clients to accelerate their journey towards Intelligent Industry.

At Capgemini, we are a responsible and diverse. Our organization has a strong 55-year heritage and deep industry expertise. We are trusted by our clients to address the entire breadth of their business needs—from strategy and design to operations. Our actions are fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms.

  • Managing all communication with indicated client's customers and partners required to resolve support tickets
  • Resolving support tickets
  • Coordinating and tracking the escalation of tickets to client FTE support team
  • Maintaining a record of all communication and actions for the support tickets in Zendesk provided by client
  • Participating in the on-call rotations when needed for resolution of severe issues (Severity 1).
  • Assessing if support tickets are feature requests or product bugs and replicating bugs.
  • Training and mentoring junior support engineers to deliver effectively
  • Contributing to the frequently answered questions to the client knowledge base and participating in replying to client community questions and discussions.
  • Leading the initial transition/knowledge acquisition from client.
  • Ramping up Capgemini’s team on client Products, processes and tools.
  • Provide technical governance of overall support activities.
  • Prior experience on client Product portfolio.
  • Experience in a customer facing role, ideally in a SaaS environment
Our Requirements:
  • Experience in a customer-facing role, ideally in a SaaS environment
  • Hands-on experience with Linux 
  • Experience with relational and non-relational database/data sources (MySQL, PostgreSQL).
  • Experience troubleshooting web-based applications.
  • Experience with Java and REST API
  • Excellent knowledge of certificates - SSL, SSO, and LDAP.
What have we prepared for you?

A lot of benefits:

  • Private medical care and life insurance with ability to buy additional packages (e.g., dental care, senior care, oncology) on preferential terms.
  • Access to Capgemini Helpline with possibility to chat with therapists.
  • Bonuses for recommending your friends to Capgemini.
  • Access to Inspiro app with rich audiobooks database
  • Access to our NAIS benefit platform (40+ options available: Netflix, SpotifyMultisport, cinema tickets, etc.)

Personal and professional development:

  • 70+ training tracks with certification opportunities (e.g. MS Azure, AWS, Google, Cloud) on our NEXT training platform.
  • Platform with free access to Pluralsight, TED TalksCoursera materials and trainings.
  • Free access to Udemy Business account with ability to use during and outside working hours.

Our legendary atmosphere:

We value teamwork and good relationships. We work together, drink coffee together, and form friendships both inside and outside of work.

  • No official dress-code.
  • Various communities: OUTfront, Women@Capgemini, Foreigners Community, and more.
  • Day off for volunteering
  • Ability to implement world-changing initiatives thanks to our Grant Program
  • The award of "Top Employer Poland 2024" and "Top Employer Europe 2024" - proof of our commitment to creating an exceptional work environment and caring for the development of our employees.
Who are we?

Being one of us means constant development among other great people. It's a team who you want to spend time with, during and after work. Trainings and initiatives make your daily tasks more interesting, fun, and unique.

Capgemini Engineering has 65,000 engineer and scientist team members in over 30 countries across sectors including Automotive, AI and Data, Software & Internet, Telecommunication, Rail, Infrastructure and Transportation, Defense, Aeronautics, Energy, Communications, Semiconductor & Electronics, Industrial & Consumer. Join us on a journey towards Intelligent Industry

It's time to #Get the Future You Want

Your life is in your hands, and you have the opportunity to improve it, develop yourself, and simply — join us :)

Do you want to get to know us better? Visit our Capgemini Engineering website

Experience level Experienced Professionals

Contract type Permanent

Business unit Engineering and RandD Services

Professional communities Software Engineering

When you join Capgemini, you don’t just start a new job. You become part of something bigger.

Learn about how the recruitment process works – how to apply, where to follow your application, and next steps.

To help you bring out the best of yourself during the interview process, we’ve got some great interview tips to share before the big day.

#J-18808-Ljbffr

  • Oversight & Control - Team Lead

    Vor 2 Tagen

    Banana Shire, Österreich STATE STREET CORPORATION Vollzeit

    Oversight & Control - Team Lead page is loaded Oversight & Control - Team Lead Apply locations Bangalore, India Krakow, Poland Gdansk, Poland time type Full time posted on Posted 4 Days Ago job requisition id R-752013 Team Lead - Grade 340Who we are looking for:The Compliance Program Methodology and Operations...

  • Technical Team Lead

    vor 2 Wochen

    Banana Shire, Österreich IG Group Limited Vollzeit

    As a  Technical Team Lead for our Website Development Team , you will lead a mixed team that creates a website experience that helps drive the retail brokerage business and supports our other US business initiatives. We want to provide our customers with an efficient and engaging experience so they can learn about trading and the markets, and then move...

  • Technical Team Lead

    vor 2 Wochen

    Banana Shire, Österreich myGwork - LGBTQ+ Business Community Vollzeit

    As a Technical Team Lead for our Website Development Team , you will lead a mixed team that creates a website experience that helps drive the retail brokerage business and supports our other US business initiatives. We want to provide our customers with an efficient and engaging experience so they can learn about trading and the markets, and then move...

  • Senior GL Team Lead

    vor 2 Wochen

    Banana Shire, Österreich Verisk Vollzeit

    We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.Job DescriptionVerisk is seeking a motivated Team Leader to join the Corporate Finance team based in Krakow. In this role, you will...

  • Team Lead, Software Engineering

    vor 2 Wochen

    Banana Shire, Österreich OANDA Vollzeit

    Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. We are revolutionizing the world of currency trading by providing innovative trading experiences, currency data and analytics solutions. Dare to be open, bold, focused - own it and apply! The future is now!Join us and:Work on an award-winning platform...

  • Technical Writing Team Lead

    Vor 2 Tagen

    Banana Shire, Österreich Ocado Technology Vollzeit

    The Technical Writing Team Lead manages a team of technical writers working in a particular product area for the Ocado Smart Platform (OSP) solution. While providing line management to other writers in the stream, they’ll also be responsible for the content supporting the product area, ensuring it is delivered on time and meets the needs of both the...

  • Systems Workforce

    Vor 2 Tagen

    Banana Shire, Österreich Brown Brothers Harriman & Co. Vollzeit

    Systems Workforce & Communications Team Lead page is loaded Systems Workforce & Communications Team Lead Apply locations Krakow time type Full time posted on Posted 30+ Days Ago job requisition id 61864 At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you...

  • Team Lead

    vor 1 Tag

    Banana Shire, Österreich Scala Matters Vollzeit

    Senior Software Developer (Scala, SoC)Stack: Scala (working with compilers, SoC, description languages/frameworks)Contract Type: Long Term B2BSalary: €100k-€110kAre you a skilled software developer with some experience working with hardware (radar, SoC, 5G, EV Charging etc.)?If so, I am working with a global leader in the semiconductor space in their...

  • Team Lead Finance

    Vor 4 Tagen

    Banana Shire, Österreich PaymentOp Vollzeit

    We're seeking a highly capable Finance team lead to enhance our finance team's efficiency. In this pivotal role, you'll contribute to the automation of financial reporting, ensuring compliance with international standards, and driving our financial strategy. Your expertise in financial analysis, reporting, and budgeting will play a critical role in...

  • ETL Engineer Team Leader

    vor 4 Wochen

    Banana Shire, Österreich G2A Group Vollzeit

    G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 30 million people from 180 countries have already purchased more than 100 million digital items. Why? Sellers from all over the world present a rich offering of over 75,000 digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and various...

  • Data Science Team Lead

    vor 1 Tag

    Banana Shire, Österreich Verisk Vollzeit

    We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.Job DescriptionVerisk is looking for an experienced Data Scientist to support the development of various analytics models and...

  • Executive Assistant

    vor 1 Woche

    Banana Shire, Österreich Team Internet AG Vollzeit

    Executive AssistantDepartment: CorporateEmployment Type: Full TimeLocation: Kraków, Poland Reporting To: Aleksander FronczekCompensation: zł8,000 - zł10,000 / monthDescriptionAbout Commerce Media Tech: Commerce Media Tech is a Kraków based ad-tech company, responsible for creating innovative software for effective online advertising. Together with...

  • Maintenance Team Leader

    vor 1 Woche

    Carpentaria Shire, Österreich Elevation Recruitment Group Vollzeit

    Elevation Recruitment Group are working with a manufacturing company to recruit a Maintenance Team Leader to join their team in Normanton.Salary - £54,900Shift Pattern: 3-week rotating shift pattern including Days and NightsWorking hours:Week 1 - Wednesday, Thursday, Friday - 6am-6pm.Week 2 - Monday, Tuesday - 6am-6pm, Wednesday, Thursday - 6pm-6am.Week 3 -...

  • Disability Support Lead

    vor 1 Monat

    Shire of Cardinia, Österreich Wallara Australia Limited Vollzeit

    Disability Support Lead (Team Leader) - Day Services Pakenham, West Gippsland & Latrobe Valley VIC Aged & Disability Support (Community Services & Development) We are searching for a passionate Support Lead with experience in leading a team and collaborating with clients and families to ensure the absolute best support is provided. It is a full-time...

  • Disability Support Lead

    vor 4 Wochen

    Shire of Cardinia, Österreich Wallara Australia Limited Vollzeit

    Disability Support Lead (Team Leader) - Day Services Pakenham, West Gippsland & Latrobe Valley VIC Aged & Disability Support (Community Services & Development) We are searching for a passionate Support Lead with experience in leading a team and collaborating with clients and families to ensure the absolute best support is provided. It is a full-time...

  • CRM Team Lead

    vor 2 Wochen

    Banana Shire, Österreich Michael Page Vollzeit

    Przesyłając CV wyrażasz zgodę na przetwarzanie przez Michael Page Twoich danych osobowych w odniesieniu do potencjalnych ofert pracy oraz procesu rekrutacyjnego.Kwestie związane z danymi i prywatnością traktujemy bardzo poważnie. Zachęcamy do zapoznania się z naszą Polityką Przetwarzania Danych , w której znajdują się informacje na temat...

  • Vice President

    vor 1 Woche

    Banana Shire, Österreich Jobs via eFinancialCareers Vollzeit

    Vice President - Portfolio Support Management Belvedere Recruitment Kraków, Poland Posted 20 days ago Hybrid Job Permanent Competitive Only apply if you have a work permit or a right to work in Poland. Shaping the Future of Finance: Are you ready to stand out? If you're looking to propel your career to the next level or steer it in a new...

  • Solution Lead

    Vor 2 Tagen

    Banana Shire, Österreich ALTEN Polska Vollzeit

    Why us?We are part of the ALTEN Group – a leading European provider of engineering and technology consulting services. Over 35 years, we have become a major technology partner for many global clients, with more than 57,000 employees (88% of whom are engineers), in 30 countries around the world. We support our clients’ growth strategies in innovation, R&D...

  • Team Lead Product Onboarding

    vor 2 Wochen

    Banana Shire, Österreich Conrad Electronic SE Vollzeit

    About usWe are a reliable partner who makes the sourcing of technical supplies as easy and efficient as it gets for customers. We do this with passion and innovativeness, day in day out. Our product range comprises millions of quality items, customer-centric solutions and services, and face-to-face expert advice. We are fully committed to this mission. We...

  • Customer Team Leader

    vor 4 Wochen

    Livingstone Shire, Österreich CV-Library Vollzeit

    Closing date: 05-06-2024Customer Team Leader Location: Milton Of Leys, Inverness, IV2 6HF Pay: £13.32 per hour Contract: 25 hours per week + regular overtime, permanent, part time Working pattern: 3 to 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview...