Procurement Manager, Personal Injury, Fraud

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Procurement Manager, Personal Injury, Fraud & Intelligence & Recoveries

• Permanent Role
• Location Sydney, Melbourne, or Brisbane

About the role:

Lead and deliver a coordinated approach to Personal Injury, Fraud & Intelligence and Recoveries Claims Procurement on all strategic projects including, but not limited to, new procurement initiatives, category management and stakeholder engagement. Work closely with the Procurement Operations team to align best practice approaches to sourcing and supplier management across the Claims Procurement team and the broader category management teams.

Coordinate & lead Strategic Sourcing events with the primary objective of reducing costs, leveraging scale, building a competitive advantage and reinforcing the ELT and EGM commitment to cost management, demand and culture.

More specifically, you will:

• Identify and collaborate with key stakeholders, internal customers and suppliers to ensure quality, cost effectiveness and efficiency in the Claims Procurement team and the broader category management teams.
• Develop, in conjunction with key stakeholders, the procurement strategy for strategic contracts within Claims. This includes requirements gathering (both internal and external); building category/supplier strategies; cost-reduction opportunities; sourcing; contracting; resource management; project management; stakeholder management; supplier performance & governance; and risk management.
• Quantify, agree and facilitate the verification of cost saves.
• Provide specialist procurement expertise as necessary in addition to commercial rigor, advanced sourcing techniques and benchmarking.
• Map and identify opportunities to improve demand management and cost culture.
• Negotiate and execute extensions, variations and terminations of major legal instruments to meet business needs.
• Resolve strategic contract supplier disputes.
• Develop collaborative supplier relationships which produce additional value. Understand supplier and business processes. 
• Participate and collaborate closely with the Operations & Systems team and the wider T&O community to facilitate a seamless and coordinated service to all functional areas.
• Support and encourage key stakeholders to raise the level of awareness and education across Claims on Procurement expertise, policies and procedures to drive early engagement, compliance and improved governance. Report breaches of material non-compliance.
• Working with the Procurement Operations team, enhance the operating model and governance for transactional buying in the Claims Procurement team. Identify operational improvements and efficiencies in the Business approach to procurement to maintain competitive tension and governance.
• Identify potential contract improvement opportunities & re-negotiations that deliver accelerated sourcing for end customers and manage the supplier risk of such engagements.
• Enhance monthly reporting for contract expiry and tracking of sourcing events to deliver a proactive approach to procurement for our internal business customers.
• Collaborate with key strategic stakeholders to develop and implement Sourcing & Procurement strategic plans and negotiation strategies for key spend areas to achieve short and long-term savings targets.

About You:

• Tertiary education is highly desirable, with a Procurement & Supply Chain focus or an Information Technology, Legal, Business or Commerce related degree. Mandatory
• Experienced procurement professional with 10 + years’ experience in procurement. Desired
• Experience in Claims (Insurance) procurement 5+ years. Desired
• Experience in managing a team 5+ years. Desired
• Experience in large organisations with complex environments. Mandatory
• Experience in a centralised procurement/commercial environment providing services to a broad customer base. Mandatory
• Experienced in achieving and being accountable for tangible commercial results. Mandatory
• Experience in delivering quality outputs within tight timeframes within a standardised project management framework. Mandatory
• Experience in working with others in a (preferably commercial) strategy setting role. Mandatory

Procurement (Advanced)

• Experience across various procurement activities including vendor management and preferably strategic sourcing (goods and services)
• Strong negotiation skills demonstrated across a range of supplier, commercial and internal stakeholder management contexts
• Experience in direct category procurement

Analytics (Intermediate)

• Analytical business skills
• Ability to analyse procurement spend
• Displays financial / commercial acumen and seasoned business judgment
• Demonstrate experience in understanding and extracting benefits out of value chains
• Exhibit value chain analysis knowledge to assist the business meet their objectives

General Business (Advanced)

• Verbal and written communication skills – including communications to Senior Leadership Team (SLT) level as required
• Time management skills and ability to manage a number of concurrent tasks with differing timelines and deliverables
• Ability to cope with pressure, prioritise workload and meet agreed timetables

Legal (Advanced)

• Understand legal, regulatory, contractual frameworks in Insurance 
• Experienced in formulating legal contractual documents and schedules under legal guidance

Logistics (Intermediate)

• Understand Asset Management principles including total cost of ownership
• Understand the impact of Supply Chain structures and cost drivers

Management and Leadership (Advanced)

• Demonstrated ability to establish goals and objectives to determine the best way forward
• Proven ability to formulate and deliver innovative practical business process solutions and to demonstrate the value of an innovative solution to stakeholders
• Understands organisational change issues and change management leadership ability
• Demonstrate strong leadership and people management skills with the ability to work with many stakeholders to get the right outcomes for the group
• Promote a team culture that builds a learning environment where successes are shared and both team and individual accomplishments are supported and rewarded
• Ability to play a leadership role and challenge ideas while maintaining respect and confidence
• Coaching/mentoring skills and experience

Governance and Risk (Intermediate)

• Ability to assess an agreement, process or situation from a risk perspective and provide sound advice on mitigation strategies.
• Understand compliance requirements and ensure relevant structures and processes are adhered to avert any compliance issues for the group

Project Management (Intermediate)

• Demonstrated commercial stakeholder analysis and management skills
• Flexible and collaborative work style.
• Manage resources – people and financial.

What we can offer you:

• Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
• A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.
• Invest in your brighter future with ongoing study support and career development programs.
• Give back to our communities with payroll giving, donation matching and paid volunteer leave.
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

About Suncorp Group:

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

Building futures and protecting what matters – is not only our purpose but has also been our focus for over 100 years. It's based on a strong conviction: we are building a sustainable and responsible financial services Group, helping our customers, people, shareholders and communities to prosper. We offer insurance, banking and wealth products and services through some of Australia and New Zealand’s most recognised financial brands.

Building futures and protecting what matters – is not only our purpose but has also been our focus for over 100 years. It's based on a strong conviction: we are building a sustainable and responsible financial services Group, helping our customers, people, shareholders and communities to prosper. We offer insurance, banking and wealth products and services through some of Australia and New Zealand’s most recognised financial brands.

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Perks and benefits

A hybrid workplace

Greater support for working parents

Paid volunteer and emergency response leave

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What can I earn as a Procurement Manager