Customer Experience Digital Channel Manager

Vor 3 Tagen

Sydney, Österreich Boral Limited Vollzeit

Boral has a lot to offer. As Australia's largest integratedConstruction Materials Company, we have career opportunitiesthroughout Australia and across a broad range of disciplines fromtrade and engineering to manufacturing and logistics as well as arange of corporate functions. We are a company that believes inachieving together. So join our team and build your careers with us

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Customer Experience Digital Channel Manager

Division: Boral Constr Mat Limited
Department: OVERHEAD CMC
Work type: Permanent - full time
Location: Sydney

Are you ready to shape the future of customer experience in the digital realm? We are seeking a passionate and innovative Senior Digital Customer Experience Manager to lead and elevate our digital channel efforts for Boral. This role is perfect for someone who thrives in a dynamic environment and is driven by the challenge of enhancing customer interactions through digital channels. 

Your day will involve 

  • Ensure our digital channel delivers exceptional experiences end to end. 
  • Develop and execute customer strategies to enhance customer satisfaction, loyalty and retention driving volume and growth.
  • Retain customers by enhancing their digital journey and engagement. 
  • Develop and manage relationships with third-party partners to deliver outstanding digital experiences. 
  • Drive growth and sales through innovative digital strategies and partnerships. 
  • Identifying digital enhancements to drive service sufficiencies and competitive advantage
  • Design and oversee a comprehensive digital channel roadmap that drives customer satisfaction, retention and growth. 
  • Collaborate with internal and external stakeholders to ensure alignment with business goals. 
  • Continuously assess and refine digital strategies to maximize customer and organisational goals. 

What are we looking for? 

Bachelor’s degree in business administration, Organizational Development, Communication, Human Resources, or related field. 

6+ years of experience in digital channel management and user experience

Proven experience in digital customer experience management, particularly in mobile channels. 

Strong background in driving customer engagement, retention and growth through digital platforms. 

A proactive and innovative approach to problem-solving and continuous improvement. 

Strong leadership capabilities to guide and inspire teams towards achieving strategic goals. 

Excellent communication in effective collaboration with stakeholders and external partners. 

Experience in project management and customer journey mapping. 

Strong analytical and strategic thinking abilities to develop and execute impactful digital strategies. 

If you are an experienced professional with a passion for digital transformation and customer excellence, we want to hear from you 

What's on offer?

  • Modern offices and workstations, close to public transport options
  • Iconic market leader committed to driving sustainable outcomes 
  • We are Australian-owned and operated.

About Boral

We are Australia’s leading vertically-integrated construction materials solution provider and have been helping to build and enable a strong, modern Australia for more than 75 years. Our integrated network includes upstream assets – quarries, cement operations and our bitumen JV - and downstream operations across, recycling, concrete and concrete placing and asphalt.

Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.

We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.

Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration foremployment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.

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Join us in revolutionizing the customer experience and driving growth through digital channels as the Customer Experience Digital Channel Manager

Kick-start your Electrical & Mechanical Trades Career with Boral Cement. Southern Highlands locations - Marulan, Berrima and Maldon

Join us in revolutionizing the customer experience and driving growth through digital channels as the Customer Experience Digital Channel Manager

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