Senior Technical Manager

IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. OverviewAs a Senior Technical Manager (Eligibility), you will join the leadership group within GB’s Eligibility Branch. This role supports the eligibility function by providing senior technical advice and support to Eligibility Officers, Eligibility Entitlement Specialists and Technical Managers relating to complex eligibility decisions. You will also engage with various parties, both internally and externally to ensure that all factors are being taken into consideration when making sustainable initial liability decisions. You will use your technical expertise to provide coaching and mentoring to more junior team members within the eligibility branch to increase their capability with a view to promote growth and learning within the branch. This is a critical role which plays a big part in the success of the branch. You will be able to put your problem solving, investigative and technical skills to use each and every day. More importantly, your technical experience will play a key role with coaching/mentoring staff members within the branch to improve their eligibility skillset on a consistent basis. You will be joining a team dedicated to continuous improvement and providing opportunities to its people – it is an exciting time to join the eligibility team at GB This position will be a full time and permanent position, which offers fantastic flexible working opportunities. How you'll make an impactYour responsibilities will include:Providing a cost effective, professional and customer focused workers compensation claims management service for all WorkSafe clients by supporting eligibility team members to make sustainable decisions relating to the lodgement of Workers Compensation claimsDetermining liability for claims of a complex nature within the designated 28-day claims determination timeframeActing as a senior technical reference point for other team members, such as Eligibility Officers, Eligibility Entitlement Specialists and Technical Managers by providing strong technical advice with a view to increase their capability and reach the right outcome for Injured Workers and Employers in accordance with the ActCollaborating with other claims departments such as our Legal, Technical, and Dispute Resolution teams to deliver sustainable and well-informed decisions that are supported by holistic reviews based on evidence and advice by our broader teams of claims experts About youWe’re looking for a Workers Compensation expert who has:A high level of workers compensation claims management technical expertise, or strong knowledge relating to determining eligibility for Workers Compensation claims is essential (however all areas of Workers Compensation experience will be considered)Strong client and customer engagement and relationship building expertiseKnowledge of general business and administrative practicesExcellent knowledge and application of the Accident Compensation Act/WIRCAHigh level of analytical skills, attention to detail, and critical thinkingCoaching and mentoring skills and experienceA motivated disposition, with a passion for delivering quality outcomes for your customers To applyIf this opportunity interests you, we'd love to hear from you Click on Apply now To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.  Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leaveOther benefits include:Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers And more...We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.