Quality Management
vor 3 Wochen
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SOS Children's Villages, founded in 1949 by Hermann Gmeiner, is the world's largest non-governmental organization focused on supporting children and young people without parental care, or at risk of losing it.
Child neglect, abuse and abandonment is everywhere. Families are at risk of separation. Locally led, we work in more than 130 countries and territories to strengthen families who are under pressure so they can stay together. When this is not in a child or young person's best interests, we provide quality care according to their unique needs.
Together with partners, donors, communities, children, young people and families, we enable children to grow up with the bonds they need to develop and become their strongest selves. We speak up for each child's rights and advocate for change so all children can grow up in a supportive environment.
**Location**:
***Innsbruck or Vienna/Austria, 30-38,5 hrs/week
**Mission**
In its daily business, Individual Giving is the central hub for international sponsorships, linking 19 PSAs with 110 National Associations in servicing more than 420.000 sponsorships worldwide.
The position is directly linked to the Strategic Initiative “Invest for funding growth” and the Strategic Priority 3 “Grow and diversify income” and plays a key role in the implementation and continuous improvement of international sponsorship services and processes, leading to increasing donor satisfaction and retention.
This position provides the expertise for the development, implementation, monitoring and continuous improvement of international sponsorship/Individual giving services and processes, reaching out to the Member Associations involved as well as to other functions involved in defining and optimizing these processes.
In addition, this position drives the alignment of international Individual giving products and resulting services with the overall child safeguarding approach. This position gives expertise to tailor communication to the donor audience, in order to strengthen donor commitment, but safeguard privacy of beneficiaries and the organization's reputation
**Tasks & Responsibilities**
- The incumbent will be responsible for the quality management of the National Associations sponsorship key service elements. This includes standard setting, implementation, monitoring, quality control, escalation management, corrective measures and actions.
- Support of National Associations to ensure sponsorship key service elements are provided within the set timeframe and the required quality level.
- Support of National Associations to continually strengthen and improve the quality of key sponsorship services through systematic capacity building and knowledge sharing. This includes the development of training tools and delivery of training sessions.
- Running sponsorship quality reviews with specific, typically lower performing National Associations, working closely with National Management Teams, the sponsorship team and other relevant co-workers. This includes capacity building, system and resource auditing, process management, reporting and follow-up.
- Supports the use of process management tools within the department (if requested). This includes process mapping, process descriptions, process development and capacity building on process management.
- Drives Data Protection compliance at Individual Giving level, giving consultancy on child safeguarding and data protection issues related to Member Associations, International Office Regions and internally and further develops consent forms on the basis of legal and ethical assessments as well as monitors their global implementation.
- Monitoring, along with National Associations and International Office Regions, national Child Money Gifts (CMG) disbursement processes. This includes provision of guidance on the development and implementation of local disbursement regulations as well as monitoring of implementation in collaboration with ICL and Internal Audit.
**Requirements**:
**Essential**:
- University Degree in Law (main focus: Privacy law, Data protection, Human Rights law) LLM
- At least 2 years of proven professional experience in relevant settings (e.g. Lecturing on GDPR and/or data protection, Experience in communication on vulnerable individuals, Experience in the fields of child rights or human rights, auditing,...)
- Excellent facilitation and presentation skills
- Excellent strategic thinking
- Strong ability to work independently and as part of a team, and to cooperate effectively with global network of colleagues
- Proactive, positive approach: willing to learn, organized, commitment to deadlines
- Excellent English communication skills in written and verbal.
- Highly proficient in defining and implementing global processes and standards
- Strong English skills (written and verbal). Spanish and/or French would be desirable
- Good process management skills
- Citizenship or eligibility to work in the EU (e.g. work p
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