Group Lead Technical Performance and Reliability

vor 2 Monaten

Wiener Neustadt, Österreich MedAustron EBG Vollzeit

**EBG MedAustron GmbH** in Wiener Neustadt operates one of the most modern centers for particle therapy and research in Europe. Cancer patients are treated with an innovative form of radiation therapy with protons and carbon ions. In addition to cancer treatment the facility is also used for translational research.

**Contribute to the future of the Technology Business Unit in your new role as**

**Group Lead Technical Performance & Reliability (f/m/x)**:
**Full-time (40 hours weekly) / Start date: 01.01.2025**:
**Challenges** you conquer**:

- Lead and manage a team of experts responsible for installation and commissioning tasks across multiple sites
- Serve as the single point of contact for multi-site support, ensuring consistency and quality across all projects
- Oversee and perform specialized maintenance tasks including hardware, software, and firmware installation and integration, as well as data deployment and release management
- Conduct system diagnostics, data mining, and bug tracking to identify and address performance issues
- Collect and analyze incident reports, developing effective bug-fixing strategies to enhance system reliability
- Coordinate expert development tasks (TACHG) for required changes and fixes, ensuring timely resolution of technical issues
- Gather customer development requirements and align them with the Operations & Services (OP&S) team to prioritize development requests
- Act as the interface between the technical team and Facility Management (FM) for seamless communication and collaboration
- Coordinate on-call support and resource planning with other teams to ensure availability and responsiveness during critical times
- Serve as the single point of contact for other groups during customer interactions, facilitating effective communication and support
- Coordinate service support and planned maintenance activities to ensure the uptime and performance of the medical accelerator

**A background** that impresses**:

- Strong management skills, including delegation, problem-solving, conflict resolution, cooperation, empathy, self-management, and resilience
- Proven leadership and experience in managing technical teams and driving performance improvements
- Excellent communication and interpersonal skills, with the ability to stay calm under pressure, especially during critical incidents (e.g. clinical downtime)
- A strong customer focus, with the ability to understand and translate stakeholder requirements into actionable solutions
- Experience balancing resource availability with project prioritization, ensuring efficient use of team capabilities
- Ability to clearly convey management vision and implement it practically at the group and team level

**A unique offer** that inspires**:
Further information on EBG MedAustron GmbH, our benefits and what matters to us can be found here.

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