Quality & Compliance Manager

Vor 2 Tagen

Wien, Österreich CBRE Vollzeit

**Quality & Compliance Manager**

**Job ID**
- 195336

**Posted**
- 27-Dec-2024

**Service line**
- GWS Segment

**Role type**
- Full-time

**Areas of Interest**

Development

**Location(s)**

Vienna - Wien - Austria

**About the Role**:
As a CBRE Quality and Compliance Manager, you will be responsible for supervising the team that supports quality assurance and quality control deliverables for small to medium-sized clients.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

**What You’ll Do**:

- Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
- Execute both company and client compliance programs and participate in continuous improvement objectives.
- Communicate initiatives and issues across the functional areas. Report compliance status to stakeholders regularly.
- Track the success of the quality-of-service initiatives for non-regulated services.
- Report Compliance and other metrics to the client during review meetings. Escalate and notify both internal and client Sr. management of quality and compliance issues.
- Execute the inspection readiness programs. Assist with audits as well as serve as a resource for quality operations.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
- Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

**What You’ll Need**:

- Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Must have an appropriate license and/or certification where required by law.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
- Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
- Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Extensive organizational skills with a strong inquisitive mindset.

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