International Customer Service Professional
vor 2 Monaten
**Company Description**:
**Join our International Customer Service team within Global Operations as an Export Specialist in Elsbethen, Austria.**
In this varied role, you'll be an important part of our company's supply chain. For specific markets in the SEE & Pacific region, you'll be responsible for the order-to-cash process for our distribution partners and subsidiaries. Additionally, you'll be deeply involved in the process of product launches and changes in the existing SKU portfolio for your assigned markets and participate in continuous system and process improvements in your designated markets.
**ORDER MANAGEMENT & EXPORT ADMINISTRATION**
You'll be responsible for the order-to-cash process with our distribution partners, including credit risk management, as well as order management and the shipping process to our subsidiaries. This involves handling orders and closely aligning with our production planning team, creating deliveries, and preparing export documents and certificates when necessary. You'll oversee transport planning and monitor shipments until they reach their destinations, manage invoicing, and handle credit risk management for finished goods, visibility items, and branded vehicles.
**SKU PORTFOLIO & MASTER DATA**
You'll be deeply involved in the kickoff and setup of new finished goods and packaging materials (Standard-, In & Out SKUs, and Consumer Activations), as well as in making changes to existing materials (e.g., layout changes, recipe changes) for the entire SKU portfolio of your markets.
In addition to material master data, you'll be also responsible for maintaining customer master data and pricing conditions.
**COMMUNICATION, COORDINATION & ENHANCEMENTS**
You'll maintain close alignment with our customers, as well as with internal and external business partners on all export-related topics and participate in system tests and implementation, especially if there are enhancements in the logistics environment of your markets.
A highly professional attitude toward all stakeholders is a given for you.
**Qualifications**:
- Minimum A-level/Bachelor's degree in Commerce or Logistics, or extensive professional experience in an international O2C environment, ideally in an FMCG/CPG company.
- We are seeking a team player with a positive mindset and entrepreneurial thinking, who is self-motivated, flexible, and capable of working under pressure in a fast-paced environment, with the ability to set priorities and handle multiple projects simultaneously.
- Preferably experienced with SAP S/4HANA, JIRA, BI reports, and Microsoft Office.
- Strong professional communication skills are essential.
- Precise and independent work, organizational talent, commercial knowledge, reliability, as well as quality
- and service orientation are gives for you.
- Ability to understand complex processes in logistics and exports, identify risks and find solutions.
- Always driven to work dedicatedly and smartly, and eager to improve processes.
- Fluent in German and English
**Additional Information**:
Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2.367,00 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary.
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