Customer Success Architect

vor 6 Monaten

Wien, Österreich Tricentis Vollzeit

With the industry’s #1 Continuous Testing platform, Tricentis is recognized for reinventing software testing for DevOps. Through agile test management and advanced test automation optimized to support 150+ technologies, we provide automated insight into the business risks of your software releases—transforming testing from a roadblock to a catalyst for innovation. The result is accelerated software delivery speed, improved cost efficiency, and reduced business risk.

Tricentis is the only vendor to achieve “leader” status in all three top analyst reports (i.e., the “Triple Crown.”) This honor is based on our technical leadership, innovation, and a Global 2000 customer base of 1500+ companies, including global enterprises such as Allianz, Cisco, Dolby, First Data, HSBC, Office Depot, Samsung, Starbucks, Vodafone, Whole Foods, and WorldPay. Customers rely on Tricentis to achieve and sustain test automation rates of over 90 percent—increasing risk coverage while accelerating testing to keep pace with Agile and DevOps.

Tricentis has a global presence in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK.

Description:
The Customer Success Architect plays a key role in driving overall customer goals. This role will focus on customers who own our Testim and Tricentis Test Automation for Salesforce products.
- Responsible for the technical analysis and processing of inquiries from customers.
- Quickly identify root cause of problems and recommend appropriate course of action or strategy, which may include cross-departmental functions.
- Gain understanding of business value and all technical aspects of Tricentis products to be able to assist the Customer Success team via remote sessions with clients.
- Responsible for serving as the Project Manager for onboarding new customers to their software in the Digital Engagement segment. Establishing a positive relationship with the customer and ensuring timely product adoption.
- Deliver product value presentations, field technical questions, and give product demonstrations.
- Track activity and customer milestone achievement in Gainsight (CRM).

Qualifications:

- Bachelor’s degree in computer science or professional experience in the IT/DevOps testing industry
- Experience with Tricentis Testim or comparable test automation software
- Experience with JavaScript
- Demonstrate strong knowledge and expertise of testing activities throughout the lifecycles of multiple varied projects
- Strong problem-solving abilities
- Exceptional ability to communicate and foster positive business relationships at the enterprise level
- Accountability, personal organization, and prioritization are essential
- Self-motivated, proactive team player with innovative ideas, diplomacy and tact
- Poised under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly
- Knowledge of DevOps or good understanding of Agile/Waterfall development methodologies is a plus
- Strong experience in software quality assurance and testing is a plus
- Experience in customer success or equivalent history is a plus

Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
- Demonstrate Self-Awareness: Own your strengths and limitations.
- Finish What We Start: Do what we say we are going to do.
- Move Fast: Create momentum and efficiency.
- Run Towards Change: Challenge the status quo.
- Serve Our Customers & Communities: Create a positive experience with each interaction.
- Solve Problems Together: We win or lose as one team.
- Think Big & Believe: Set extraordinary goals and believe you can achieve them.

We offer:

- Competitive salary + success-oriented bonus
- Favourable working atmosphere in a rapidly expanding company
- Personal and professional development
- Variety of career opportunities and a wide range of tasks
- Permanent, full-time employment
- Exciting office events and welfare activities. Join us for a rewarding work experience

We are under legal obligation in Austria to indicate the minimum salary, which is EUR 39,956;
- gross per year for this position according to the IT collective agreement. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.

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