Customer Success Partner
vor 2 Wochen
**Role and Responsibilities**
CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Our flight services business delivers software solutions to more than 150 airline customers.
**Here are few reasons why folks love working at CAE**:
- Meaningful work that drives professional development
- Ability to enter and grow within the technology industry
- Work in a collaborative environment
- Be part of a high-performance team
**Your Role & Main Responsibilities**
The Customer Support Partner acts as the client’s advocate within the CAE/AirCentre organization.
The CSP will report into Care leadership and work closely with both internal teams (such as Account teams, Delivery, Customer Care, Product Management and Development) as well as external stakeholders and partners, focusing on solution adoption, understanding the client landscape, key client performance indicators and trends.
The CSP will have a broad base understanding of the client environment specifically around AirCentre assets, competitor products or solutions created by the client themselves.
The CSP will also navigate across the CAE and AirCentre organization, as well as the client organization to facilitate faster resolution time to issues.
The CSP will support our customers in realizing maximum possible value from their purchased products and services, by:
- Understanding the customer’s business and their products/services landscape and acting as the customer’s advocate to drive successful product adoption and customer success
- Partnering with the customer and our own teams to ensure critical issues are prioritized accordingly, balancing customer requirements with our organization’s capabilities
- Driving down escalation rates through pro-active engagement and expert customer knowledge
- Challenging status quo to achieve customer success
**Other Responsibilities**:
- In partnership with the Account team, the CSP will act as the customer advocate and point of contact for operative issues and questions, assisting the Account team as needed for activities focusing on the commercial aspects of the customer relationship
- Navigate across CAE/AirCentre teams to facilitate, construct or design potential new processes to support client needs.
- Be the client advocate within Sabre and conduct or facilitate meetings within the organization to better describe and explain client expectations or needs.
- Work closely with the Customer Care organization to identify and resolve chronic trends or issues associated to the clients' environment.
- Ensure that client issues are dealt with in an efficient manner, keeping both internal and external stakeholders informed around major incidents, and supporting troubleshooting efforts as required.
- Conduct regular customer checkpoint meetings and operational discussion to address customer concerns and exchange information both on managerial and executive level, ensuring our messaging is consistent within the customer’s organization.
- Consistent usage of CSP Tools, dashboards, process flow diagrams, surveys, and scorecards
- Work closely with assigned project delivery leaders to identify and understand deployment risks, activities, opportunities, or deviations
- Establish effective communication channels / forums with clients / and peers
- Participate and continue activities (sales enablement training and/or solution overviews) to enhance product knowledge and understand solution roadmap/s.
**Experience & Necessary skills**:
- 6+ years of airline/aviation experience
- Strong analytical skills and problem-solving ability
- Showcase a high level of independent initiative and can work well in a team environment
- Demonstrate intellectual curiosity - expand knowledge base
- Plan and carry out responsibilities with mínimal direction
- Motivated and goal oriented
- Comfortable in engaging on manager / director / executive levels with client
- Familiar with project management principles
- Bachelor’s degree or higher
- Ability to handle multiple clients
- Excellent written and verbal English communication skills
Join the engine that is changing CAE, pointing towards the next horizon of growth through digital innovations to support our customers in their success.
LI-ML1
**Position Type**
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
**Equal Employment Opportunity**
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.
The masculine form may be used in this job description solely for ease of reading, but refers to
-
Customer Success Partner
vor 1 Woche
Wien, Wien, Österreich SAP AG VollzeitWe help the world run better Our Team The SAP Business Technology Platform CSM team is committed to sustain each other to ensure success, both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other's...
-
Partner Success Manager
vor 2 Wochen
Wien, Österreich Yokoy Vollzeit**Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring!** *** **After closing our $80M Series B funding in 2022 and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and...
-
Customer Success Partner
vor 2 Wochen
Wien, Österreich Zoovu Vollzeit**What does Zoovu do** Zoovu is an AI-powered Conversational Search Platform that transforms product data into structured, searchable information so that businesses can deliver scalable consumer-friendly search experiences. Zoovu is the leader in digital commerce search. Zoovu makes every search a conversation that engages to reveal wants and needs. If...
-
Customer Success Partner
vor 3 Wochen
Wien, Österreich SAP Vollzeit**We help the world run better** **Customer Success Partner (f/m/d) Customer Experience** **PURPOSE AND OBJECTIVES** The SAP C/4HANA Suite for Customer Engagement and Commerce is designed to offer businesses an integrated approach to deliver real-time experiences to customers across all digital channels. Customers will be able to exchange information, such...
-
Customer Success Executive
vor 3 Wochen
Wien, Österreich Nuance VollzeitPOSITION DETAILS: - Develop and maintain relationships for assigned customer and or partner organizations that will result in high customer loyalty and grow the overall business relationship. - Create and maintain strategic account plans that define the current state, potential opportunity, milestones and identify key stakeholders across all Healthcare...
-
Customer Success
vor 3 Wochen
Wien, Wien, Österreich Mobiles Training VollzeitWer sich keine Zeit für Bewegung nimmt, wird sich bald viel Zeit für seine Krankheiten nehmen müssensind ein kleines Team mit großen Plänenbefinden uns in zentraler Lage im Herzen Wiensarbeiten gemeinsam für mehr Gesundheit und Bewegung am Arbeitsplatzleben einen offenen, wertschätzenden und respektvollen Umganglegen großen Wert auf Zusammenhaltsind...
-
Customer Success Account Manager
vor 1 Woche
Wien, Österreich Microsoft VollzeitMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
(Senior) Customer Success Manager
vor 3 Wochen
Wien, Österreich GfK VollzeitCountry Austria Job Family Customer Success Management For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers...
-
Head of Customer Success
vor 3 Wochen
Wien, Österreich PriceHubble VollzeitPriceHubble is a PropTech company, set to radically improve the understanding and transparency of real estate markets based on data-driven insights. We aggregate and analyse a wide variety of data, run big data analytics and use state-of-the-art machine learning to generate stable and reliable valuations and predictive analytics for the real estate market....
-
Principle Customer Success Account Manager
vor 2 Wochen
Wien, Österreich Microsoft VollzeitWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success: Internship Opportunities
vor 2 Wochen
Wien, Österreich Microsoft VollzeitCome build community, explore your passions and do your best work at Microsoft with thousands of University graduates from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead._ - At Microsoft, Interns work on real-world projects in collaboration with teams across the...
-
Customer Partner
vor 4 Stunden
Wien, Österreich Kyndryl VollzeitWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are...
-
Senior Customer Success Manager, Business
vor 3 Wochen
Wien, Österreich Microsoft Vollzeit**Location Flexible** Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives...
-
Customer Success Manager
vor 2 Wochen
Wien, Österreich Dynatrace Vollzeit**Company Description**: Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer Success Team! :) Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 2,200...
-
Customer Success Manager
vor 3 Wochen
Wien, Österreich Jumio Vollzeit**Role Purpose**: Customer Success is vital to Jumio's long term success. We must understand and proactively enable our customers to be successful utilizing Jumio's software. This role includes ownership of Customer Success activities (onboarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.) with the...
-
Technical Customer Success Manager
vor 3 Wochen
Wien, Wien, Österreich A1 Telekom Austria AG VollzeitA1 Digital makes digitalization happen. With scalable services and innovative solutions in the areas of IoT, cloud and security, we are the ideal partner for digital projects in medium-sized businesses. A1 Digital currently supports more than 500 companies in their digital transformation. Our experts at our locations in Vienna, Munich and Lausanne are...
-
Praktikum Customer Success
vor 3 Wochen
Wien, Wien, Österreich mjuks VollzeitWerkstudent:in Customer Success & Business Development Start-Up (m/w/d)Bist du am Ende deines Studiums und bereit für einen Kickstart deiner Karriere im Operations und/oder Business Development? Strotzt du nur so vor Motivation und hast Lust, Lehrbücher endlich gegen die Praxis einzutauschen? Du hast keine Lust auf einen eintönigen 9-5 Alltag in...
-
Werkstudent:in Customer Success
vor 3 Wochen
Wien, Wien, Österreich mjuks VollzeitWerkstudent:in Customer Success & Business Development Start-Up (m/w/d)Bist du am Ende deines Studiums und bereit für einen Kickstart deiner Karriere im Customer Success & Business Development? Strotzt du nur so vor Motivation und hast Lust, Lehrbücher endlich gegen die Praxis einzutauschen? Du hast keine Lust auf einen eintönigen 9-5 Alltag in...
-
Customer Success Manager
vor 3 Wochen
Wien, Österreich Tricentis VollzeitOur Customer Success Manager Mid Touch (CSM)’s works closely with customers to discover their business needs and then coach them on the best way to use Tricentis testing tools in order to obtain business value and exceed their targeted business outcomes. Working closely with Account Managers, our CSMs provide input into the strategic account and success...
-
Customer Success Manager
vor 4 Wochen
Wien, Wien, Österreich Iterate Match GmbH VollzeitCustomer Success Manager (w/m/d) Jetzt bewerben Customer Success Manager (w/m/d) Sie haben ein ausgesprochen gutes Gespur fur vertriebliche Prozesse und genießen es, das Bedurfnis Ihrer Kunden zu entdecken und entsprechende Schritte zur Erfullung in die Wege zu leiten. Sie schauen auch gerne uber den Tellerrand und es gelingt Ihnen rasch,...
