Customer Success Partner

vor 3 Wochen

Wien, Österreich Zoovu Vollzeit

**What does Zoovu do**

Zoovu is an AI-powered Conversational Search Platform that transforms product data into structured, searchable information so that businesses can deliver scalable consumer-friendly search experiences.

Zoovu is the leader in digital commerce search. Zoovu makes every search a conversation that engages to reveal wants and needs. If customers can’t find what they want and need, they can’t buy it. With Zoovu, indecisive customers receive personal and interactive assistance to help make informed purchase decisions.

**The Role**:

- Lead and be the go to contact for a portfolio of accounts and aligned internal teams to develop the customers’ conversational commerce strategy.
- Retain your own portfolio of clients through collaborating with colleagues in the Customer Success organization.
- Drive the growth of and build a long-term relationship with our existing customer accounts.
- Ensuring client portfolio gets ROI from their Zoovu service leading to satisfaction and uncontested renewals.
- Maintain constant contact from initial on-boarding process through negotiation of renewal.
- Challenge the status quo on our current customers while also taking ownership of contract renewals.
- Leverage the existing client to help penetrate new regions or business units to drive upsell opportunities.
- Quickly escalate challenges when need be by having a solution oriented mindset.

**Qualifications / Experience**:

- Bachelor’s degree and 3+ years account management experience managing renewals and upsells / expansion.
- Experience managing customers with a consultative product.
- Previous managing customers for tech solutions to brands, industrials & manufacturers in Ecommerce
- Previous experience working with insights solutions
- Experience in using CRM tools to manage and forecast renewal/upsell opportunities and using tech stacks like Outreach, Gainsight, Totango, etc.
- Skills:

- Proactive, problem solving, analytical skills and technical capabilities.
- Be outcome driven: have a desire and commitment to do what it takes to be successful.
- Have a strong ability to take responsibility for their successes and failures.
- Skills that makes you comfortable interacting with all levels of clients from C-Level to operational employees.
- Structured approach of managing multiple accounts at the same time.

**Our Commitment to Diversity and Inclusion**
- Zoovu is committed to equal opportunity employment regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other basis as protected by applicable law. We are committed to increasing diversity across our team and ensuring that Zoovu is a place where people from all backgrounds can make an impact._

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