Aktuelle Jobs im Zusammenhang mit Head of Customer Success - Wien - PriceHubble
-
Head of Customer Success
vor 1 Woche
Wien, Österreich Canonical - Jobs Vollzeit**Help our customers elevate their open source practice and success**: It is our mission to make enterprise-grade open-source available to every enterprise, entrepreneur or innovator. We create the world-renowned Ubuntu and a range of tools, impacting the lives of millions of people every day. We're looking for for a Global Head of Customer Success to...
-
Head of Customer Success
vor 3 Wochen
Wien, Wien, Österreich TieTalent VollzeitHead of Customer Success | AP Automation (m/w/d)SaaS-Company auf ExpansionskursKI-basierte Cloudlösungen zur Automatisierung von Accounts Payable Prozessen für multinationale Industrie-Konzerne führten unseren Mandanten als SaaS-Spezialanbieter in den letzten 20 Jahren zu globalem Erfolg. Effizientes Finanzmanagement durch intelligente Lösungen, die...
-
Head of Customer Success
vor 2 Wochen
Wien, Wien, Österreich TieTalent VollzeitHead of Customer Success | AP Automation (m/w/d)SaaS-Company auf ExpansionskursKI-basierte Cloudlösungen zur Automatisierung von Accounts Payable Prozessen für multinationale Industrie-Konzerne führten unseren Mandanten als SaaS-Spezialanbieter in den letzten 20 Jahren zu globalem Erfolg. Effizientes Finanzmanagement durch intelligente Lösungen, die...
-
Head of Customer Success
vor 4 Wochen
Wien, Österreich Podero Vollzeit**About the Job** We are looking for an ambitious **Head of Customer Success** to join our dynamic and young team. You will have the exciting opportunity of gaining valuable experience in a start-up environment and contribute to reducing 4.4% of global CO₂ emissions. **Job Role Summary**: As a Head of Customer Success, you will work directly with the...
-
Head of Customer Success
vor 19 Stunden
Wien, Österreich Podero Vollzeit**About the Job** We are looking for an ambitious **Head of Customer Success** to join our dynamic and young team. You will have the exciting opportunity of gaining valuable experience in a start-up environment and contribute to reducing 4.4% of global CO₂ emissions. **Job Role Summary**: As a Head of Customer Success, you will work directly with the...
-
Head of Customer Success
vor 4 Wochen
Wien, Österreich tado VollzeitNachhaltige Energie ist wichtiger denn je. aWATTar ist eine Tochterfirma von tado und der erste Stromanbieter in Österreich und Deutschland mit einem stündlich dynamischen Stromtarif. Wir schaffen so nicht nur neue Einsparpotenziale für unsere KundInnen, sondern auch mehr Platz im Stromnetz für Wind - und Solarenergie. Wir wurden bereits mit dem...
-
Director of Customer Success
vor 2 Wochen
Wien, Österreich MeisterLabs Vollzeit**Your Responsibilities**: Our customers are the lifeblood of our business - so we need a safe pair of hands to look after them. As Meister’s Director of Customer Success, you will lead our Success, Support and Community teams in Austria and the US, creating new processes that refine customer experience and optimize each user’s journey. **What Makes You...
-
Head of Customer Experience
vor 21 Stunden
Wien, Wien, Österreich Delivery Hero Austria VollzeitAbout the opportunityThe Head of Customer Experience is a critical leadership role dedicated to optimizing the end-to-end experience for vendors, customers, and riders, with accountability for key service and customer experience metrics. This individual will lead a team of marketplace experience managers and will spearhead transformation initiatives,...
-
Head of Cloud Success Services Austria
vor 2 Wochen
Wien, Österreich SAP Vollzeit**We help the world run better** **Head of Cloud Success Services Austria** **Accountability** - manages Cloud Success Services Austria end to end by integrating current and future customer needs, company's business strategic and financial objectives - functional and business strategies and develops specific objectives for the sub function and develops...
-
Head of Operational Cx
vor 2 Wochen
Wien, Österreich Volvo Cars Vollzeit**YOU WANT TO MAKE A DIFFERENCE. SO DO WE.** JOIN THE VOLVO CAR AUSTRIA TRANSFORMATION TEAM IN VIENNA AS HEAD OF OPERATIONAL CONSUMER EXPERIENCE (CX) AND SHAPE THE FUTURE CONSUMER EXPERIENCE AGENDA By joining this small team, you get the chance to shape the newly established Consumer Experience Department from a strategic and operational perspective. As...
-
Customer Success Manager
vor 4 Wochen
Wien, Österreich Dynatrace Vollzeit**Company Description**: Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer Success Team! :) Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 2,200...
-
Customer Success Manager
vor 19 Stunden
Wien, Österreich Dynatrace Vollzeit**Company Description**: Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer Success Team! :) Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 2,200...
-
Customer Success Manager
vor 1 Woche
Wien, Österreich Jumio Vollzeit**Role Purpose**: Customer Success is vital to Jumio's long term success. We must understand and proactively enable our customers to be successful utilizing Jumio's software. This role includes ownership of Customer Success activities (onboarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.) with the...
-
Head of Desk
vor 1 Woche
Wien, Wien, Österreich Erste Bank VollzeitWorking with us means believing in the future; in the great people who are shaping it together every day and in the wide-ranging career paths it opens up. #believeinyourself Head of Desk - Customer Lifecycle Servicing (all genders) Location: Vienna Working Hours: Full-time Occupation Area: Banking Operations Company: Erste Group Bank...
-
Head of Customer Center
vor 1 Woche
Wien, Österreich T-Systems Austria GesmbH Vollzeit**Aufgabe**: You are responsible for the Customer Competence Centre. Main tasks are: - Understanding of the customer's strategy / targets - Initiation and execution of the Account Plan - Maintain and extend customer relationship management up to C-level and ensure high customer satisfaction - Development of use cases and leads, together with the T-Systems...
-
Manager of Customer Success, Ignitetech
vor 1 Woche
Wien, Österreich Crossover VollzeitIn the world of customer success, many teams rely on reactive measures, responding to issues only after they arise. Data shows that only 33% of businesses proactively leverage technology to anticipate customer needs and increase engagement, which leaves money on the table. With today’s SaaS market demanding innovation, businesses are constantly challenged...
-
Head of Banking Process Excellence
Vor 2 Tagen
Wien, Wien, Österreich Erste Bank VollzeitYour MissionAs the Head of Customer Lifecycle Daily Business, you will lead transformative initiatives to digitize and automate daily business workflows, eliminating inefficiencies and enhancing the customer experience. You will empower your team to deliver exceptional results with a customer-centric mindset, using data and analytics to evaluate process...
-
Head of Desk
Vor 2 Tagen
Wien, Wien, Österreich Erste Bank VollzeitWorking with us means believing in the future; in the great people who are shaping it together every day and in the wide-ranging career paths it opens up. #believeinyourself Head of Desk - Customer Lifecycle Servicing (all genders) Location: ...
-
Senior Customer Success Manager
vor 4 Wochen
Wien, Österreich Splunk VollzeitThe Splunk **Senior** **Customer Success Manager (CSM)** takes a pivotal role with our customers and is the beating heart of our company’s #1 priority - Customer Success. He/she guides Splunk customers in their journey to discover the full value of their machine data and to support the real-time decision making that today's businesses demands. CSMs are...
-
Customer Success Manager
vor 1 Woche
Wien, Österreich Valutico VollzeitWe are looking for a German and English-speaking Customer Success Manager for the DACH region **Experience**: Mid-Level **Position**: 3+ experience in Finance / Business Valuation OR Customer Service/Customer Success **Availability**: Full-time (40 hours weekly) **Job Function**: Customer Success Manager **Location**: Remote **Company Description**:...
Head of Customer Success
vor 1 Monat
PriceHubble is a PropTech company, set to radically improve the understanding and transparency of real estate markets based on data-driven insights. We aggregate and analyse a wide variety of data, run big data analytics and use state-of-the-art machine learning to generate stable and reliable valuations and predictive analytics for the real estate market. We are headquartered in Zürich, with offices in Paris, Berlin, Hamburg, Vienna, Amsterdam and Tokyo. We work on international markets, are backed by world-class investors and treasure a startup environment with low bureaucracy, high autonomy and focus on getting things done.
- Is the customer also at your center?_
As the Customer Success Team Lead, you’ll be leading a team of customer success managers across Europe (15 and fast growing), implementing and shaping best practices across the team. The Customer Success Manager team is a strategic and supportive partner for our customers at every stage of the customer process. They're focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues, ensuring the renewals and helping the sales team with upsells and cross sell.
This is a role that will require frequent multi-tasking between management, technical, business, strategic, marketing, and planning activities. You will be expected to drive results that tie back to strategic business goals for your team’s goals, our customers base goals as well as PriceHubble.
**Responsibilities**
- Lead a successful and motivated Customer Success Team: Manage the customer success team, creating a strong team culture, ensuring decisions, plans, goals are shared, and that issues are resolved in a timely manner
- Drive Customer Success Outcomes: Optimise, manage and oversee all relevant execution processes, making the customer experience as smooth as possible, and at all times optimising for customer happiness
- Inspire Customer Success Across Company: Work closely with the sales management team and other stakeholder in order to support growth
- Manage Customer Success Activities: Lead by example when necessary, by taking a hands-on approach with clients, demonstrating to your direct reports what best-in-class looks like both in terms of operational effectiveness and client communication
- Enhance effectiveness and efficiency through technology: Ensure a smooth success platform and resources/playbooks are continuously improved
- Define and optimise customer lifecycle and measure effectiveness of customer success: Define (and continuously refine) customer success best practices and processes
- Help boosting product improvements by delivering concerted customer feedback/needs per country and priority issues for the roadmap
**Requirements**:
- Experience in an international B2B environment, SaaS and real estate/proptech
- 5+ years experience in leading customer-facing organisations
- Top notch knowledge regarding SaaS CSM best practices
- Experience in supervising the implementation of such best practices, relying on the best in class tools and technologies
- Ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background of post-sale and sales experience
- Strong empathy for customers AND passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Enthusiastic and creative leader with the ability to inspire others
- Excellent communication and presentation skills
- Native German or Native French speaker, fluent in English
- Team player with a can-do attitude
- Excellent organisational skills
**Benefits**
Join an ambitious and hungry team and enjoy the following benefits:
Competitive salary because we always want to attract the best talents.
Learning & Development program - We want you to feel happy, confident about improving your skills, experience level as well as your personal development success.
Very well-located offices with a great remote work policy and the possibility to work from different places.
Flexible working hours and work life balance.
