Head of Cloud Success Services Austria

**We help the world run better**

**Head of Cloud Success Services Austria**

**Accountability**
- manages Cloud Success Services Austria end to end by integrating current and future customer needs, company's business strategic and financial objectives
- functional and business strategies and develops specific objectives for the sub function and develops policies/ procedures to support the functional infrastructure
- manages the Services Sales team in Austria with full responsibility for order entry
- Full P&L responsibility for Cloud Success Services Austria

**Complexity**
- is the operational link between the company's overall strategy and achieving business results
- realization of multiple high impact initiatives towards broad corporate goals

**Experience**
- deep managerial skills necessary for management responsibility
- broad knowledge of all areas within Services Sales and Services Delivery as well as cloud post-sales
- acts on management responsibilities: create the future; build a team; develop people; manage performance
- Thorough understanding of the Austrian SAP Services Market and experience with sales of SAP services

**Communication**
- builds and maintains strategic partnerships with key decision makers internally and in partner and customer organization, Represents SAP externally
- ensures understanding, trust and open cooperation on management level and below through effective and appropriate communication
- optimizes communication style according to different stakeholders, situation and media
- formulates clear management objectives and strategies and ensures understanding
- communicates unpleasant messages in a timely and constructive manner

**Key Responsibilities & Tasks**

**Transformational Leadership**
Communicate a clear vision of the future: develop, discuss, explain and actively promote the vision within own team, to peers, within Services and SAP, to partners, external stakeholders and to customers
Motivate through inspiration and mobilize teams: draw an inspiring target picture and mobilize people to get there, challenge people to leave their comfort zone, seek for feedback and call for people's opinions, turn issues/threats into opportunities
Set demanding goals and empower accountability to execute on the mission: derive clear and challenging targets, assign targets and set priorities, do not define the 'how' but the 'what', encourage people to take ownership, do not delegate back to yourself in critical situations

Actively establish relationships characterized by mutual respect and trust: build a reliable, efficient and effective network, stimulate individuals to broaden and use their network, actively create a culture of trust, mutual respect and openness, live this culture and act as a role model, work to overcome organizational boundaries and silo thinking
Encourage people to continuously question the status quo and activate their creative and innovative skills: motivate people to think new, different, critical and to look for unusual ways to find solutions, reward ideas, extraordinary achievements and innovations, accept failing investments, think and act lean
Coach people on their individual development and career opportunities and act as a mentor: support team members and mentees in development planning and fulfilment, act as mentor for several mentees, guide individuals to find their right career track, handle performance issues actively and immediately
Show passion on the job: act as a role model for the team, show authentic behaviour, pride and enthusiasm in the own job, demonstrate best practices and encourage team members to share own experiences, celebrate success, promote SAP as a great place to work

**Other Management Tasks**
Support the transformation towards the Intelligent Enterprise
Active support in entire Sales and Delivery Engagement
Ensuring realization of the CSS Austria margin targets

Structure, development and effective management of a strong consulting team in Austria

Effective staffing
Ensuring the effective use of assigned consulting resources
Effective management of the relevant SAP Consulting key partners
Define and Execute Strategic Direction for CSS Austria
Supply, Demand and Forecast (skill gap planning) Management
Resource allocation management of Field Services assignments
Liaison with Licence Sales Organization
Harmonize decisions across multiple opinions across competing organizations
Identifying of training needs for strategic areas
Financial Management Reporting based on Utilization, Forecast, and Budgeting
Partner Management

**Additional Information**
As a people manager, you are responsible for supporting the success of not only your direct reports, but the success of all employees within the larger team you are a part by helping to identify development opportunities and supporting team members to achieve their goals. You are expected to know about the members of your extended team and share insights with your peer managers. L