Head of Customer Success

vor 1 Woche

Wien, Österreich Podero Vollzeit

**About the Job**

We are looking for an ambitious **Head of Customer Success** to join our dynamic and young team. You will have the exciting opportunity of gaining valuable experience in a start-up environment and contribute to reducing 4.4% of global CO₂ emissions.

**Job Role Summary**:
As a Head of Customer Success, you will work directly with the CEO, the leadership team, and the customer success team, and contribute to the development and success of Podero’s customers and the teams you lead. This role will allow you to grow while making a tangible impact on the global push for CO₂ neutrality.

**Key Responsibilities**

As a key member of Podero, your responsibilities will be defined by one primary metric**:number of steered devices**. Your role is critical in scaling our impact and ensuring utilities successfully adopt and expand Podero’s solution.
- **Customer Success & Growth**
- Drive utilities from pilot projects to full-scale rollouts with 10,000s of steered devices.
- Provide hands-on support across product, sales, marketing, and operations to remove roadblocks.
- Ensure seamless customer onboarding, integration, and operational adoption.
- Build deep relationships with key decision-makers, ensuring continuous buy-in and expansion.
- **Upselling & Expansion**
- Expand Podero’s footprint within utilities, ensuring our solution is embedded in all relevant systems.
- Upsell additional features and integrations, increasing customer lifetime value and stickiness.
- Protect Podero’s intellectual property while maximizing customer dependency on our platform.
- **Stakeholder & Project Management**
- Lead cross-functional coordination between Podero teams and utility stakeholders.
- Accelerate project timelines and drive execution hands on.
- Ensure no critical details are forgotten and that you have a full overview of projects.
- Navigate corporate politics, securing deeper buy-in and strategic alignment.
- **Leadership & Team Development**
- Operate as a high-performing individual contributor while building and leading a customer success team.
- Establish a culture of urgency, pragmatism, empathic collaboration and resilience.
- Develop scalable processes and best practices for customer success.
- Mentor and empower team members, fostering a hands-on, problem-solving mindset.
- **Exposure to Sectors like Energy**
- Experience working with large corporates (within the company or as a service provider) in B2B2C sectors like energy, banking, and telecom.
- Ability to engage senior managers as a peer and confidently navigating corporate structures and decision-making processes.
- Become a domain expert quickly, rapidly learning and adapting to industry-specific language and dynamics.

**Desired Experience**
- 7+ years of experience in customer success, account management, startup sales or business development, or a related field, preferably in a start-up, scale-up, or similarly high paced environment.
- Proven track record of exceptional ability driving customer growth and retention through effective strategies and relationship-building with very little guidance.
- Demonstrated success in building and leading customer success, account management, sales, start up business, or management or IT consulting teams.
- Strong understanding of operational processes, including customer onboarding, integration, and roadmap alignment.
- Experience collaborating cross-functionally with product, marketing, and engineering teams.

**Qualifications & Preferred Skills**

Recommended or desired qualifications you would need to fulfil this role:

- Exceptional communication and interpersonal skills, with the ability to build trust and rapport with our customers and internal teams.
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Demonstrated leadership qualities, including extreme candor, team empowerment, and a solutions-oriented mindset.
- Deep understanding of the customer success lifecycle and how to drive meaningful outcomes for customers.
- Attention to details paired with a high risk and stress tolerance, exceptional prioritization and project management skills.
- Passion for climate impact and alignment with Podero’s mission to reduce CO₂ emissions.
- Proficiency in customer success, sales, and account management, platforms and tools is a plus.

**Benefits**
- **Mission-Driven Work**: Help reduce 4.4% of global CO₂ emissions by contributing to the transition towards a more sustainable energy grid and strengthening Europe’s energy independence.
- **Young and dynamic environment**: Flat hierarchies and a fun workplace—we’re a young team that gets along great
- **Learning / Professional Growth**: Join a fast-paced, early-stage startup with significant learning and career advancement opportunities. Access to a strong network, including investors and key stakeholders in the energy and tech industries
- **Startup experience**: Experience firsthand how top companies crea

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