![Sendinblue](https://media.trabajo.org/img/noimg.jpg)
Csm - Customer Success Manager - German / English
vor 2 Wochen
We have a team of more than 600 employees representing over 67 nationalities spread across seven offices located in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle and Toronto.
Sendinblue’s revenue through traffic, leads, and sales by implementing an effective sales strategy and maintaining good rapport with our clients.
**As a Customer Success Manager, you will**:
- Set your clients up for success: establish critical goals/KPIs and help to achieve them
- Be Sendinblue’s expert and proactively monitor your client's KPIs to drive adoption & value and in order to prevent the churn
- Collaborate closely with all departments on a day-to-day basis to help your customers to reach their objectives
- Contribute to your customer’s marketing strategy and roadmap by developing and maintaining a strategic trusted advisor relationship with them
- Be the voice of the customer to the SIB Product team
- Drive regular cadence with customers to report on KPIs, share results & actionable items with cross-functional stakeholders
- Identify and manage development and growth opportunities within the portfolio
- Participate in the team’s effort to build a global Success framework for Sendinblue
**What will contribute to your success**:
- you have a Customer-centric focus
- at least 2 years of relevant work experience in CSM or Digital Marketing
- Strong ability to understand, manage and drive customers' needs and marketing strategy
- Proven track record of sustained target achievement
- Excellent presentation and communication skills in **German and English (C1 / C2)**:
- Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
- Proactive, autonomous, and efficient
- you are Data-driven and a Team Player
**What we offer you**:
- Hybrid/full remote work options
- Sendinblue shared ownership plan
- MyClubs membership
- Learning & professional development opportunities
- Language courses with Babbel
- Meal plan
- Referral program
- Budget to support your workspace at home
- Working with an international team in Vienna
Keywords: home office, work from home, Quereinsteiger, Kundenservice, Kundensupport, Kundenbetreuer, remote, Kundenbetreuung, Support, customer service, account manager, sales manager
Timeline and details of the hiring process will be shared by the TA team during the first call.
Sendinblue values work-life balance and offers flexible working hours and remote work. The majority of our teams will be working mostly remote and others will follow a hybrid model depending upon the nature of the job. This policy is based on a mutual understanding between Head of, Managers and Team Members.
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