Senior Customer Success Manager, Business
vor 5 Stunden
**Location Flexible**
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.
Microsoft aspires to help customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.
We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.
We are looking for a Customer Success Manager (CSM) Business Applications in our Area team to drive successful adoption and expansion of Business Applications workloads within our accounts in Western Europe. The CSM role will collaboratively drive adoption and change management activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify expansion opportunities in her/his accounts. The CSM is also a key part of our customer facing sales teams and will be called on frequently to leverage their deep knowledge of Business Applications to support sales growth.
The Customer Success Manager Business Applications role will enable our customers to realize business value from their investment and make our customers passionate advocates of Microsoft.
**Responsibilities**:**
Responsibilities**
Understanding the Customer
- Utilizes information on customer business, needs, strategy, competition, and industry to support customer success, challenge the customer when necessary, and position the organization to deliver solutions that satisfy customer and market needs. Applies understanding of competitive landscape and industry trends by drawing connections. Seeks to understand customer's future needs, outlook, and outcomes by meeting with and leading conversations with customer stakeholders and business decision makers (e.g. Chief Experience Officers [CxOs]). Ensures customer insights are communicated to internal teams (e.g., Engineering, Specialists, Account teams). Aligns with internal teams.
Business Value Communication
- Demonstrates business value of solutions for complex customer organization and tailors message to their business strategy. Provides evidence of business value in the customer environment and connection to customer needs through demonstrations, storytelling, etc. Serves as a sought-after resource and trusted advisor based on deep knowledge of product capability and scenarios and ability to connect relevant industry, competitive, and/or customer insights to business outcomes.
Business Value Realization
- Provides guidance to customers in defining and measuring key performance indicators (KPIs) as appropriate, leveraging Microsoft value maps and aligning customer needs with tools and processes. Drives innovation in customer success plans to optimize customer value. Leverages understanding of strategic intent and business outcomes to facilitate discussions around KPIs. Optimizes value realization by engaging other resources (e.g., Engineering, Partners) and ensuring progress reporting;
- Where relevant, intentionally promotes and delivers Value Realization Workshops, Hackathons, Envisioning sessions and similar activities to assess value realization and continue successful adoption of current Business Applications workloads.
Guiding Customer Strategy
- Influences long-term customer strategy and growth for Microsoft by cultivating customer preference for Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader through new reference cases, leveraging functional expertise. Provides feedback to Microsoft on customer development needs. Resolves blockers as needed to guide customer strategy. Acts as a strategic partner to executive-level business and technical decision makers (e.g., Director level, Vice President) to support customers in defining and realizing their digital and business transformational targets.
Partner Engagement
- Proactively builds and leverages relationships with relevant internal and external partners
-
Customer Success Manager
vor 4 Monaten
Wien, Österreich Nexthink Vollzeit**Company Description** LI-hybrid #Li-remote This role is to support growth and customer retention in Central Europe and will be responsible for a portfolio of our strategic customers. The primary objective of the role is to help guide them along their DEX maturity journey of people, process, and technology by driving the adoption throughout the entire...
-
Customer Success Account Manager
vor 7 Monaten
Wien, Österreich Microsoft VollzeitWe are looking for a senior (+15 years) Account Manager, based in Western Austria (Tirol/Vorarlberg) with a proofen track record and solid network at big industry customers, mainly within the manufacturing area. Fluency in German and English is a pre-requesite, same as on-site customer engagements. As an Account Manager for Customer Success you develop,...
-
Customer Success Account Manager
vor 2 Wochen
Wien, Österreich Microsoft VollzeitMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Account Manager
vor 8 Monaten
Wien, Österreich Microsoft VollzeitWe are looking for an Account Manager, based in Vienna area, with a proofen track record and solid network at big industry customers, mainly within the manufacturing area. Fluency in German and English is a pre-requesite, same as on-site customer engagements. As an Account Manager for Customer Success you develop, maintain, and build upon foundational...
-
Customer Success Manager
vor 2 Wochen
Wien, Österreich Microsoft VollzeitWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success Manager
vor 1 Monat
Wien, Österreich Fieldwire Vollzeit**Who we're looking for** **What you'll be doing** **The primary responsibilities of our next Customer Success Manager will be to**: - Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform. - Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a...
-
Customer Success Account Manager
vor 2 Wochen
Wien, Österreich Microsoft VollzeitMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Senior Customer Success Manager
vor 7 Monaten
Wien, Österreich GfK VollzeitCountry Austria Job Family Customer Success Management We show the world what people want. Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has...
-
Customer Success Manager
vor 7 Monaten
Wien, Österreich Yokoy Vollzeit**Do you want to join us on the journey of disrupting the spend management business?** **Do you like to work in a fast-paced scale-up with a passionate and supportive team?** **Yokoy is hiring!** **After closing our $80M Series B funding last year and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our...
-
Customer Success Account Manager
vor 2 Monaten
Wien, Österreich Microsoft VollzeitWe are looking for a senior (ideally +10 years) Customer Success Account Manager with a proofen track record and solid network at big industry customers, able to develop/consult/steer big infrastructure projects. Fluency in German and English is a pre-requesite, same as on-site customer engagements. As an Account Manager for Customer Success you develop,...
-
Customer Success Account Manager
vor 3 Monaten
Wien, Österreich Microsoft VollzeitAs a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud...
-
Internship Customer Success
vor 7 Monaten
Wien, Österreich mjuks VollzeitBusiness Development & Customer Success (m/w/d) // Start-Up Bist du am Ende deines Studiums und bereit für einen Kickstart deiner Karriere im Business Development & Customer Success? Strotzt du nur so vor Motivation und hast Lust, Lehrbücher endlich gegen die Praxis einzutauschen? Du hast keine Lust auf einen eintönigen 9-5 Alltag in Großunternehmen? Du...
-
Werkstudent:in Customer Success
vor 3 Monaten
Wien, Österreich mjuks Vollzeit**Werkstudent**: in Customer Success & Business Development Start-Up (m/w/d) Bist du am Ende deines Studiums und bereit für einen Kickstart deiner Karriere im Customer Success & Business Development? Strotzt du nur so vor Motivation und hast Lust, Lehrbücher endlich gegen die Praxis einzutauschen? Du hast keine Lust auf einen eintönigen 9-5 Alltag in...
-
Werkstudent:in Customer Success
vor 4 Monaten
Wien, Österreich mjuks Vollzeit**Werkstudent**: in Customer Success & Business Development Start-Up (m/w/d) Bist du am Ende deines Studiums und bereit für einen Kickstart deiner Karriere im Customer Success & Business Development? Strotzt du nur so vor Motivation und hast Lust, Lehrbücher endlich gegen die Praxis einzutauschen? Du hast keine Lust auf einen eintönigen 9-5 Alltag in...
-
Customer Success Manager
vor 2 Monaten
Wien, Österreich Valutico VollzeitWe are looking for a German and English-speaking Customer Success Manager for the DACH region **Experience**: Mid-Level **Position**: 3+ experience in Finance / Business Valuation OR Customer Service/Customer Success **Availability**: Full-time (40 hours weekly) **Job Function**: Customer Success Manager **Location**: Remote **Company Description**:...
-
Senior Customer Success Manager- Turkish Speaking
vor 7 Monaten
Wien, Österreich Dynatrace Vollzeit**Company Description** Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer Success Team! :) Our vision: We believe the world needs software to work perfectly. The Customer Success Manager (CSM) is...
-
Customer Success Enablement Manager
Vor 2 Tagen
Wien, Österreich GoStudent GmbH VollzeitViennam/w/d **Perks**: Flexibility Fast-Track-Career Team Events At GoStudent, we work passionately every day to fulfill our mission in building the #1 global school. We want to enable every student in the world to unlock their full potential through affordable and inspiring classes from quality teachers. Our goal is to ensure long-term learning success -...
-
Customer Success Manager
vor 7 Monaten
Wien, Österreich Yokoy Vollzeit**Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring!** *** **After closing our $80M Series B funding in 2022 and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and...
-
(Senior) Customer Success Manager
Vor 7 Tagen
Wien, Österreich DataGuard Vollzeit**Intro**: Customer Success ist für dich nicht nur eine Abteilung, sondern ein Mindset? Wir erweitern gerade unser Customer Success Team und suchen nach motivierten Customer Success Professionals (von Berufseinsteiger mit erster Praktikumserfahrung bis zum Senior), um den Erfolg unserer Kunden entlang der gesamten Kunden-Journey noch weiter zu maximieren....
-
Global Customer Success Strategist
Vor 7 Tagen
Wien, Wien, Österreich Dynatrace Austria GmbH VollzeitUnlock Career Growth as a Global Customer Success StrategistAt Dynatrace Austria GmbH, we're seeking an experienced Senior Technical Account Manager to join our team. As a key member of our customer success organization, you'll be responsible for building and maintaining strategic relationships with our largest and most complex customers.Your Key...
