Customer Success Manager

vor 3 Wochen

Wien, Österreich Prewave GmbH Vollzeit

Do you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?

At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing traditional and social media in 50+ languages and predicting risks and disruptions all over the world. We help our clients to achieve a sustainable supply chain and to prevent any setbacks.

We are already trusted partners of AbInBev, BMW, Kärcher, PwC, Porsche and many more. With the increasing importance and attention to supply chain due diligence in Europe, we grow every day, and so does our team

We are looking for a German-speaking Customer Success Manager in our Customer Success team to join us on this exciting journey

Tasks

As our Customer Success Manager at Prewave, you will
- Take over clients from sales to take them through the onboarding process for a smooth implementation
- Accompany our clients through their Proof-of-Concept projects and make sure they have a positive and successful experience with Prewave
- Present the capabilities of our product to clients, thus creating the potential to upsell and grow our bottom line nd optimising customer use to their needs
- Present the capabilities of our product to clients, thus creating the potential to upsell and to grow our bottom line
- Communicate with our clients, understand their requirements, set up project plans and present results
- Represent the customers’ best interest in the company, communicate their inputs with the technical team and help to improve our product to reflect customer needs
- Keep the overview over several projects at a time, monitor their progress and make sure deadlines are met
- Work cross-platforms to manage our customer data, keep it consolidated and up-to-date

**Requirements**:
Must haves
- 2+ years of experience in a customer-facing role
- Tech-savviness and ability to work with various technologies and online platforms
- Familiarity or willingness to work in a high-paced start-up environment
- Initial experience with project management
- Very good Excel skills
- Valid work permit for Austria
- Fluent German and English skills

Bonus points for
- Completed higher education (HAK, HTL, Bachelor’s Degree or equivalent)
- Previous experience in technical industry/environment
- Previous experience or exposure to supply chain environment

**Benefits**:

- An extensive compensation package: According to our collective agreement, the minimum salary for this role is EUR 2,854 gross per month, however the higher packages are likely based on your qualifications and experience and might include a combination of fixed salary and bonus/commission.
- A dynamic team in an open and inclusive work atmosphere: As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re dedicated to building teams with a wide variety of backgrounds, identities, and experiences.
- Various opportunities to develop your career within the company: We are committed to building our team spirit based on mutual respect and support. We help each other achieve personal and shared goals.
- Opportunity to be part of a highly innovative Austrian tech startup: We blaze the trail in our field, and we strive to help large firms ensure ethical and sustainable practices throughout their entire supply-chain processes.
- A family-friendly environment: We offer flexible working hours and home-office possibilities to support a healthy work-life balance.

The Prewave Team

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