Customer Success Manager
vor 2 Wochen
**Join the team redefining how the world experiences design.
- Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte- Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.**Where and how you can work
- Our flagship campus is in Sydney, Australia but Austria is home to part of our European operations. And with that you will have choice in how you work. That means if you want to do your thing in the office (if you're nearby), at home or a bit of both, it's up to you.- Fun fact - our Austrian team actually started out as Kaleido before being acquired by us in 2021. Kaleido's product team develops visual AI products, that make complex things simple for users. Now, together we deliver visual AI features within Canva to help reimagine how artificial intelligence can be used in design. We think it's a perfect match.**What you’d be doing in this role
- As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.- The mission of the Enterprise Customer Success Manager is to nurture and grow the relationships with our mid-market Canva Enterprise accounts. You will help Canva develop the company’s Enterprise sales and success approach and implement best practices for building a world-class sales organization.**The Team**:
- Canva for Enterprise is built for any team or organization that has a need to design at scale. We have seen success across different types of companies, including those in the Fortune 500, franchises, and startups. Teams within organizations that enjoy Canva for Enterprise come from diverse departments such as Marketing, Sales, and HR.- The core focus of our team is to prove out the power of Canva within recognisable Global Brands and Enterprise customers. Business owners are looking to move away from outdated systems and time-consuming design processes, and we aim to serve by empowering them with the ability to build better products and stories.**What you’ll do**:
- Customer success and enthusiasm: extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts, including implementation, onboarding, training, and adoption
- Own the post first sale relationship with a customer, ensuring we’ve identified the value outcomes the customer is looking to achieve and enabled a strategic change plan to ensure we’re meeting those outcomes
- You will provide your customers best practices in how to connect the customer’s value outcomes to ways in which the product can achieve them
- You will develop new and existing relationships across your customers to ensure we’ve strengthened our partnership and created new advocates
- Account growth: identify areas for growth within existing accounts and manage the renewal process
- Best-in-class processes, practices, and efficiency: create, educate, experiment, and collaborate with senior leadership and our growing customer base with building team practices and playbooks for operating as a top SaaS business and solutions provider
**What we’re looking for**:
- 6+ years of customer success experience, preferably within a SaaS organisation
- Experience owning a renewal forecast
- Strong track record of identifying customer needs and successfully implementing long-term software solutions
- Strong track record of defining and executing against key performance indicators
- Communication skills: ability to communicate passionately, collaborate and rally others around them
- Creativity: willingness to learn and adapt, as well as dream big
- ** Fluent in German (written and verbal)**
**What's in it for you?
- Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.- Here's a taste of what's on offer:
- Equity packages - we want our success to be yours too
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
- Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally**Other stuff to know
- We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.- Please note that interviews are conducted virtually.**Customer Success Manager (German Speaker)
-
Customer Success Manager
vor 3 Wochen
Wien, Wien, Österreich Iterate Match GmbH VollzeitCustomer Success Manager (w/m/d) Jetzt bewerben Customer Success Manager (w/m/d) Sie haben ein ausgesprochen gutes Gespur fur vertriebliche Prozesse und genießen es, das Bedurfnis Ihrer Kunden zu entdecken und entsprechende Schritte zur Erfullung in die Wege zu leiten. Sie schauen auch gerne uber den Tellerrand und es gelingt Ihnen rasch,...
-
Customer Success Manager
vor 2 Wochen
Wien, Österreich Jumio Vollzeit**Role Purpose**: Customer Success is vital to Jumio's long term success. We must understand and proactively enable our customers to be successful utilizing Jumio's software. This role includes ownership of Customer Success activities (onboarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.) with the...
-
Customer Success Manager
vor 2 Wochen
Wien, Wien, Österreich Iterate Match GmbH VollzeitCustomer Success Manager (w/m/d)Jetzt bewerbenCustomer Success Manager (w/m/d)Sie haben ein ausgesprochen gutes Gespür für vertriebliche Prozesse und genießen es, das Bedürfnis Ihrer Kunden zu entdecken und entsprechende Schritte zur Erfüllung in die Wege zu leiten. Sie schauen auch gerne über den Tellerrand und es gelingt Ihnen rasch, belastbare...
-
Customer Success Manager
vor 2 Wochen
Wien, Wien, Österreich at VollzeitAccount & Relationship Management (Sales)Full timeThis role is open to applicants located in Canberra (Remotely), Brisbane (Hybrid), Sydney (Hybrid) and Melbourne (Hybrid).Are you passionate about building strong relationships and delivering exceptional client outcomes? Do you thrive in dynamic, high-stakes environments where collaboration and innovation...
-
Customer Success Manager
Vor 6 Tagen
Wien, Österreich Dynatrace Vollzeit**Company Description**: Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer Success Team! :) Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 2,200...
-
Senior Customer Success Manager
Vor 4 Tagen
Wien, Österreich Splunk VollzeitThe Splunk **Senior** **Customer Success Manager (CSM)** takes a pivotal role with our customers and is the beating heart of our company’s #1 priority - Customer Success. He/she guides Splunk customers in their journey to discover the full value of their machine data and to support the real-time decision making that today's businesses demands. CSMs are...
-
Customer Success Manager
vor 2 Wochen
Wien, Österreich amepheas GmbH Vollzeit**Customer Success Manager (m/w/d)** ab sofort, zur unbefristeten Festanstellung, teilweise Remote. amepheas entwickelt seit 1989 Software für zuverlässiges Besuchermanagement. Unsere Schwerpunkte liegen im Ticketing und Software für Besuchermanagement. Wir bieten Komplettlösungen für Kassen - und Ticketsysteme und steuern hocheffiziente...
-
(Senior) Customer Success Manager
vor 2 Wochen
Wien, Österreich GfK VollzeitCountry Austria Job Family Customer Success Management For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers...
-
Customer Success Manager
vor 4 Wochen
Wien, Wien, Österreich Anyline VollzeitYour missionResponsibilitiesAs a Customer Success Manager (CSM), you will play a pivotal role in ensuring our clients' success and satisfaction. Your responsibilities will include:Key Customer Focus: Engage with some of the world's leading companies across various industries.Relationship Management: Maintain close relationships with clients through regular...
-
Customer Success Manager
vor 2 Wochen
Wien, Wien, Österreich ANEXIA Internetdienstleistungs GmbH VollzeitWir bei Anexia übernehmen jeden Tag Verantwortung für alle Herausforderungen der digitalen Welt. Denn wir verstehen uns als die Digital Transformation Engine". Wie uns das gelingt? Ganz einfach. Wir sind eine Familie von Möglichmacher:innen und Neu-Denker:innen. Wir können, wir wollen und wir dürfen auch. Und das macht uns einzigartig Willst Du ein Teil...
-
Customer Success Manager
vor 2 Wochen
Wien, Wien, Österreich ANEXIA Internetdienstleistungs GmbH VollzeitWir bei Anexia übernehmen jeden Tag Verantwortung für alle Herausforderungen der digitalen Welt. Denn wir verstehen uns als die Digital Transformation Engine". Wie uns das gelingt? Ganz einfach. Wir sind eine Familie von Möglichmacher:innen und Neu-Denker:innen. Wir können, wir wollen und wir dürfen auch. Und das macht uns einzigartig Willst Du ein Teil...
-
Enterprise Customer Success Manager
vor 4 Wochen
Wien, Wien, Österreich Siemens AG Österreich VollzeitWith technology, software and services for smart buildings, we transform the everyday for everyone. By combining the real and digital worlds, we empower our customers to reach their decarbonization goals, lower their operating costs and create world-class occupant experiences for their people. It's not just about improving buildings – it's about creating...
-
Enterprise Customer Success Manager
vor 4 Wochen
Wien, Wien, Österreich Siemens AG Österreich VollzeitJob-ID: 450771-ST Ort: WienArt der Anstellung: Vollzeit Enterprise Customer Success Manager (m/w/d) With technology, software and services for smart buildings, we transform the everyday for everyone. By combining the real and digital worlds, we empower our customers to reach their decarbonization goals, lower their operating costs and create world-class...
-
Enterprise Customer Success Manager
vor 2 Wochen
Wien, Wien, Österreich Siemens AG Österreich VollzeitAufgaben With technology, software and services for smart buildings, we transform the everyday for everyone. By combining the real and digital worlds, we empower our customers to reach their decarbonization goals, lower their operating costs and create world-class occupant experiences for their people. It's not just about improving buildings - it's about...
-
Customer Success Account Manager
Vor 3 Tagen
Wien, Österreich Microsoft VollzeitMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Principle Customer Success Account Manager
Vor 7 Tagen
Wien, Österreich Microsoft VollzeitWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success Manager
vor 4 Wochen
Wien, Wien, Österreich Sdui GmbH VollzeitWarum Sdui?Die FoxEducation ist Teil der Sdui Gruppe.Der Fuchsbau auf MissionMit unseren drei Apps SchoolFox, KidsFox und TeamFox verbessert die in Wien gegründete FoxEducation den Bildungsalltag für Schulen, Kitas und Vereine. Wir entwickeln Funktionen, die es allen Mitgliedern von Schulen und Kitas ermöglichen, Informationen, Mitteilungen, Medien,...
-
Customer Success Manager
vor 4 Wochen
Wien, Wien, Österreich Bitpanda VollzeitCustomer Success Manager / Partner SuccessWho we areWe simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we're here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors...
-
Customer Success Manager
vor 2 Wochen
Wien, Wien, Österreich Interactive Paper VollzeitAre you interested in shaping the progress of a rapidly growing scale-up company from Austria? Interactive Paper is a leading company in the field of innovative marketing technologies. With our unique solutions, we are revolutionizing the way brands reach and engage their target audiences. Our mission is to make marketing interactive, sustainable, and...
-
Customer Success Manager
vor 2 Wochen
Wien, Wien, Österreich interactivepaper VollzeitAre you interested in shaping the progress of a rapidly growing scale-up-company from Austria? Interactive Paper is a leading company in the field of innovative marketing technologies. With our unique solutions, we are revolutionizing the way brands reach and engage their target audiences. Our mission is to make marketing interactive, sustainable, and...
