Customer Success Manager
vor 5 Monaten
**Join the team redefining how the world experiences design.
- Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte- Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.**Where and how you can work
- Our flagship campus is in Sydney, Australia but Austria is home to part of our European operations. And with that you will have choice in how you work. That means if you want to do your thing in the office (if you're nearby), at home or a bit of both, it's up to you.- Fun fact - our Austrian team actually started out as Kaleido before being acquired by us in 2021. Kaleido's product team develops visual AI products, that make complex things simple for users. Now, together we deliver visual AI features within Canva to help reimagine how artificial intelligence can be used in design. We think it's a perfect match.**What you’d be doing in this role
- As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.- The mission of the Enterprise Customer Success Manager is to nurture and grow the relationships with our mid-market Canva Enterprise accounts. You will help Canva develop the company’s Enterprise sales and success approach and implement best practices for building a world-class sales organization.**The Team**:
- Canva for Enterprise is built for any team or organization that has a need to design at scale. We have seen success across different types of companies, including those in the Fortune 500, franchises, and startups. Teams within organizations that enjoy Canva for Enterprise come from diverse departments such as Marketing, Sales, and HR.- The core focus of our team is to prove out the power of Canva within recognisable Global Brands and Enterprise customers. Business owners are looking to move away from outdated systems and time-consuming design processes, and we aim to serve by empowering them with the ability to build better products and stories.**What you’ll do**:
- Customer success and enthusiasm: extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts, including implementation, onboarding, training, and adoption
- Own the post first sale relationship with a customer, ensuring we’ve identified the value outcomes the customer is looking to achieve and enabled a strategic change plan to ensure we’re meeting those outcomes
- You will provide your customers best practices in how to connect the customer’s value outcomes to ways in which the product can achieve them
- You will develop new and existing relationships across your customers to ensure we’ve strengthened our partnership and created new advocates
- Account growth: identify areas for growth within existing accounts and manage the renewal process
- Best-in-class processes, practices, and efficiency: create, educate, experiment, and collaborate with senior leadership and our growing customer base with building team practices and playbooks for operating as a top SaaS business and solutions provider
**What we’re looking for**:
- 6+ years of customer success experience, preferably within a SaaS organisation
- Experience owning a renewal forecast
- Strong track record of identifying customer needs and successfully implementing long-term software solutions
- Strong track record of defining and executing against key performance indicators
- Communication skills: ability to communicate passionately, collaborate and rally others around them
- Creativity: willingness to learn and adapt, as well as dream big
- ** Fluent in German (written and verbal)**
**What's in it for you?
- Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.- Here's a taste of what's on offer:
- Equity packages - we want our success to be yours too
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
- Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally**Other stuff to know
- We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.- Please note that interviews are conducted virtually.**Customer Success Manager (German Speaker)
-
Customer Success Manager
vor 4 Wochen
Wien, Wien, Österreich GTT Communications, Inc. VollzeitJob Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at GTT Communications, Inc. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our most valued customers, ensuring they receive the value they expect from our services.Key...
-
Customer Success Manager
vor 1 Monat
Wien, Wien, Österreich Dynatrace VollzeitCustomer Success ManagerAt Dynatrace, we're on a mission to make software work perfectly. As a Customer Success Manager, you'll play a critical role in helping our customers achieve their goals and drive business outcomes.Key Responsibilities:Accelerate customer adoption of Dynatrace's SaaS/Managed product portfolio through technical enablement and usage...
-
Customer Success Manager
vor 1 Monat
Wien, Wien, Österreich Deel VollzeitAbout DeelDeel is a global platform that helps businesses hire anyone, anywhere, easily. Our mission is to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our Scale...
-
Customer Success Manager
vor 3 Wochen
Wien, Wien, Österreich GTT Communications, Inc. VollzeitJob Title: Customer Success ManagerAt GTT Communications, Inc., we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our account management team, you will be responsible for building and maintaining strong relationships with our most valued customers.Key Responsibilities:Develop and execute account plans to drive...
-
Customer Success Manager
Vor 5 Tagen
Wien, Wien, Österreich Solakon GmbH VollzeitBesondere Herausforderung für dich: Du bist auf der Suche nach einer anspruchsvollen Rolle, in der du den Kunden an erster Stelle hast und dessen Erfolg gemeinsam mit dem Team steuerst. Bei Solakon GmbH bist du als Customer Success Manager der erste Ansprechpartner für unsere Kunden und unterstützt sie bei diversen Fragestellungen. Du zeichnest dich durch...
-
Customer Success Manager
vor 3 Wochen
Wien, Wien, Österreich inoqo VollzeitAbout the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at inoqo. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our B2B clients, ensuring their success with our product, and identifying opportunities for growth and expansion.Key...
-
Customer Success Manager
vor 2 Monaten
Wien, Österreich Nexthink Vollzeit**Company Description** LI-hybrid #Li-remote This role is to support growth and customer retention in Central Europe and will be responsible for a portfolio of our strategic customers. The primary objective of the role is to help guide them along their DEX maturity journey of people, process, and technology by driving the adoption throughout the entire...
-
Customer Success Manager
vor 3 Wochen
Wien, Wien, Österreich GTT Communications, Inc. VollzeitAbout the Role:The Customer Success Manager will be responsible for ensuring that our customers achieve their business goals and objectives through the effective use of our products and services. This will involve building strong relationships with our customers, understanding their needs and priorities, and providing tailored solutions to meet their...
-
Customer Success Manager
vor 3 Wochen
Wien, Wien, Österreich Mittelstand Connect GmbH VollzeitÜberblickMittelstand Connect GmbH ist ein innovatives Softwareunternehmen, das sich auf cloudbasierte Forschungs- und Entwicklungssoftware spezialisiert hat. Wir suchen nach einem erfahrenen Customer Success Manager, der unsere Kunden durch den ganzen Prozess der Förderantragsstellung unterstützt.AufgabenKundenbetreuung: Unser idealer Kandidat berät...
-
Customer Success Manager
Vor 3 Tagen
Wien, Wien, Österreich SAP VollzeitAbout the RoleAs a Customer Success Manager, you will be responsible for guiding customers through their business journey with SAP solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio.Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which...
-
Customer Success Account Manager
vor 1 Monat
Wien, Österreich Microsoft VollzeitAs a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud...
-
Customer Success Manager
vor 5 Monaten
Wien, Österreich Yokoy Vollzeit**Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring!** *** **After closing our $80M Series B funding in 2022 and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and...
-
Customer Success Manager
vor 4 Wochen
Wien, Wien, Österreich Prewave GmbH Vollzeit{"h3": "About Prewave GmbH ", "p": "At Prewave GmbH, we're pioneering supply chain risk management with AI-powered solutions. Our platform helps clients unlock unprecedented efficiency, transparency, and resilience in their supply chains. We're a trusted partner of AbInBev, BMW, Kärcher, PwC, Porsche, and many more. We're seeking a Customer Success...
-
Customer Success Account Manager
vor 6 Monaten
Wien, Österreich Microsoft VollzeitWe are looking for an Account Manager, based in Vienna area, with a proofen track record and solid network at big industry customers, mainly within the manufacturing area. Fluency in German and English is a pre-requesite, same as on-site customer engagements. As an Account Manager for Customer Success you develop, maintain, and build upon foundational...
-
Customer Success Account Manager
vor 5 Monaten
Wien, Österreich Microsoft VollzeitWe are looking for a senior (+15 years) Account Manager, based in Western Austria (Tirol/Vorarlberg) with a proofen track record and solid network at big industry customers, mainly within the manufacturing area. Fluency in German and English is a pre-requesite, same as on-site customer engagements. As an Account Manager for Customer Success you develop,...
-
Customer Success Manager
vor 5 Monaten
Wien, Österreich PriceHubble Vollzeit**Über PriceHubble** PriceHubble ist ein Proptech-Unternehmen, das sich zum Ziel gesetzt hat, das Verständnis und die Transparenz der Immobilienmärkte auf der Grundlage datengestützter Erkenntnisse radikal zu verbessern. Wir analysieren eine Vielzahl von Daten, führen Big-Data-Analysen durch und nutzen modernstes machine learning, um zuverlässige...
-
Customer Success Manager DACH
vor 1 Monat
Wien, Wien, Österreich Nexthink VollzeitJob Title: Customer Success Manager DACHThis role is to support growth and customer retention in Central Europe and will be responsible for a portfolio of our strategic customers. The primary objective of the role is to help guide them along their digital experience maturity journey of people, process, and technology by driving the adoption throughout the...
-
Customer Success Manager
vor 3 Wochen
Wien, Wien, Österreich Prewave GmbH VollzeitAbout Prewave GmbHWe are a pioneering company in supply chain risk management, utilizing AI-powered solutions to analyze traditional and social media in 50+ languages and predict risks and disruptions worldwide.Our mission is to unlock unprecedented efficiency, transparency, and resilience in the supply chain for our customers.We are already trusted partners...
-
Customer Success Manager
vor 3 Wochen
Wien, Wien, Österreich Prewave GmbH VollzeitAbout Prewave GmbHWe are a pioneering company in supply chain risk management, utilizing AI-powered solutions to analyze traditional and social media in 50+ languages and predict risks and disruptions worldwide. Our goal is to help clients achieve a sustainable supply chain and prevent setbacks.Your MissionAs our Customer Success Manager, you will be...
-
Wien, Wien, Österreich A1 Telekom Austria VollzeitUnlock Your Potential as a Technical Customer Success ManagerA1 Telekom Austria is a leading digitalization partner for medium-sized businesses, and we're looking for a skilled Technical Customer Success Manager to join our team. As a key member of our Customer Success Management Team, you'll play a crucial role in driving customer satisfaction and...
