Aktuelle Jobs im Zusammenhang mit (Senior) Customer Success Manager - Wien - GfK
-
Senior Customer Success Manager
vor 4 Wochen
Wien, Österreich Splunk VollzeitThe Splunk **Senior** **Customer Success Manager (CSM)** takes a pivotal role with our customers and is the beating heart of our company’s #1 priority - Customer Success. He/she guides Splunk customers in their journey to discover the full value of their machine data and to support the real-time decision making that today's businesses demands. CSMs are...
-
Customer Success Account Manager
vor 1 Woche
Wien, Österreich Microsoft VollzeitWe are looking for a senior (+15 years) Account Manager, based in Western Austria (Tirol/Vorarlberg) with a proofen track record and solid network at big industry customers, mainly within the manufacturing area. Fluency in German and English is a pre-requesite, same as on-site customer engagements. As an Account Manager for Customer Success you develop,...
-
Customer Success Account Manager
vor 2 Wochen
Wien, Österreich Microsoft VollzeitWe are looking for an Account Manager, based in Vienna area, with a proofen track record and solid network at big industry customers, mainly within the manufacturing area. Fluency in German and English is a pre-requesite, same as on-site customer engagements. As an Account Manager for Customer Success you develop, maintain, and build upon foundational...
-
Customer Success Manager
vor 1 Woche
Wien, Österreich Jumio Vollzeit**Role Purpose**: Customer Success is vital to Jumio's long term success. We must understand and proactively enable our customers to be successful utilizing Jumio's software. This role includes ownership of Customer Success activities (onboarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.) with the...
-
Customer Success Account Manager
vor 4 Wochen
Wien, Österreich Microsoft VollzeitMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Manager
vor 1 Woche
Wien, Österreich Valutico VollzeitWe are looking for a German and English-speaking Customer Success Manager for the DACH region **Experience**: Mid-Level **Position**: 3+ experience in Finance / Business Valuation OR Customer Service/Customer Success **Availability**: Full-time (40 hours weekly) **Job Function**: Customer Success Manager **Location**: Remote **Company Description**:...
-
Senior Customer Success Manager, Business
vor 1 Woche
Wien, Österreich Microsoft Vollzeit**Location Flexible** Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives...
-
Senior Customer Success Manager
Vor 6 Tagen
Wien, Österreich Finmatics GmbH VollzeitThe Future of Finance - today. Finmatics entwickelt Lösungen für die KI-basierte Automatisierung der Verarbeitung von Finanzinformationen. Als B2B „Software-as-a-Service“Unternehmen richten wir uns vorrangig an Unternehmen mit eigener Finanzabteilung und Steuerberatungen in Deutschland und Österreich. Finmatics hilft diesen bei der Digitalisierung...
-
Customer Success Manager
vor 4 Wochen
Wien, Österreich Dynatrace Vollzeit**Company Description**: Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer Success Team! :) Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 2,200...
-
Customer Success Manager
vor 19 Stunden
Wien, Österreich Dynatrace Vollzeit**Company Description**: Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer Success Team! :) Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 2,200...
-
Csm - Senior Customer Success Manager - German
Vor 4 Tagen
Wien, Österreich Sendinblue VollzeitWe have a team of more than 600 employees representing over 67 nationalities spread across seven offices located in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle and Toronto. Sendinblue’s revenue through traffic, leads, and sales by implementing an effective sales strategy and maintaining good rapport with our clients. **As a Customer Success Manager,...
-
Customer Success Manager, Ignitetech
vor 1 Woche
Wien, Österreich Crossover VollzeitIn the world of customer success, many teams rely on reactive measures, responding to issues only after they arise. Data shows that only 33% of businesses proactively leverage technology to anticipate customer needs and increase engagement, which leaves money on the table. With today’s SaaS market demanding innovation, businesses are constantly challenged...
-
Senior Customer Success Manager
vor 2 Wochen
Wien, Österreich GfK VollzeitCountry Austria Job Family Customer Success Management We show the world what people want. Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has...
-
Customer Success Enablement Manager
vor 2 Wochen
Wien, Österreich GoStudent GmbH VollzeitViennam/w/d **Perks**: Flexibility Fast-Track-Career Team Events At GoStudent, we work passionately every day to fulfill our mission in building the #1 global school. We want to enable every student in the world to unlock their full potential through affordable and inspiring classes from quality teachers. Our goal is to ensure long-term learning success -...
-
Customer Success Manager
vor 2 Wochen
Wien, Wien, Österreich Sdui GmbH VollzeitDie FoxEducation ist Teil der Sdui Gruppe. Der Fuchsbau auf Mission Mit unseren drei Apps SchoolFox, KidsFox und TeamFox verbessert die in Wien gegründete FoxEducation den Bildungsalltag für Schulen, Kitas und Vereine. Wir entwickeln Funktionen, die es allen Mitgliedern von Schulen und Kitas ermöglichen, Informationen, Mitteilungen, Medien, Dateien und...
-
Senior Digital Products
vor 1 Woche
Wien, Österreich Western Union Vollzeit**Senior Digital Products & Customer Success Specialist** **- Vienna, Austria** Would you like to work for an organization that strives to provide a better customer experience in the product offering, standards, and processes? Are you ready to take on senior responsibilities in a truly global environment? Join Western Union as a Senior Digital Products &...
-
Senior Customer Success Manager
vor 19 Stunden
Wien, Österreich Finmatics GmbH VollzeitThe Future of Finance - today. Finmatics entwickelt Lösungen für die automatisierte Verarbeitung von verschiedensten Finanzinformationen und Workflows. Als ein "Software-as-a-Service" Unternehmen richten wir uns dabei als B2B Anbieter vorrangig an Unternehmen und Steuerberatungen und helfen diesen, fit für die hochautomatisierte Zukunft zu werden. Dabei...
-
Manager of Customer Success, Ignitetech
vor 1 Woche
Wien, Österreich Crossover VollzeitIn the world of customer success, many teams rely on reactive measures, responding to issues only after they arise. Data shows that only 33% of businesses proactively leverage technology to anticipate customer needs and increase engagement, which leaves money on the table. With today’s SaaS market demanding innovation, businesses are constantly challenged...
-
Principle Customer Success Account Manager
vor 4 Wochen
Wien, Österreich Microsoft VollzeitWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Principle Customer Success Account Manager
Vor 2 Tagen
Wien, Österreich Microsoft VollzeitWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
(Senior) Customer Success Manager
vor 1 Monat
Country
Austria
Job Family
Customer Success Management
For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.
Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge
**Job Description**:
Reporting to our Director Customer Success based in Nuremberg, the (Senior) Customer Success Manager will act as strategic partner to our a variety of local clients in Austria ensuring the receive comprehensive onboarding and training to our gfknewron platform solutions.
The (Senior) Customer Success Manager drives successful client user adoption across our gfknewron platforms whilst identifying potential new client users within that client organisation. The (Senior) Customer Success Manager will quickly become an expert in that client market/category, becoming a client innovation agent and a key external consultant to them. The (Senior) Customer Success Manager will work with internal product teams to provide client feedback and suggestions on gfknewron usability/features and help to shape future gfknewron offerings.
**Responsibilities**:
External
- Ensures effective and efficient client training and onboarding of new customers.
- Educates customers about the most relevant features/functionalities for their specific business needs
- Drive adoption (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client
- Drive gfknewron usage with senior stakeholders in the client organization
- Finds and builds, new user base for GfK offerings
- Develop fact-based answers to complex key business questions
- Deliver insightful presentations and actionable recommendations to our clients
- Coordinate client services cross countries and categories
- Identify leads for cross sell and upsell opportunities with the client
- Help improve renewal rate by demonstrating clear business outcome and value
- Works closely with clients to develop use cases demonstrating value being provided to clients
Internal
- Ensures to be updated on relevant knowledge and has deep understanding of platform offerings
- Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
- Collaborate with account management at the pre-sales and renewal stages
- Collaborate with other business unit teams to identify opportunities for strategic assignments
- Coordinate internal client services nationally (for all) and internationally (optional)
**Requirements**:
- Relevant working experience
- Strong business understanding in durable consumer goods markets and related Retail
- Interest for Small Domestic Appliances product categories and markets
- Ideally 3-5 years of experience in consulting, market research, product management of durables or equivalent business units
- Excellent German and very good English language skills
- Strong presentation and communication skills, client-centric approach
- Proactive and consistent engagement with multi-disciplined teams
- Co-ordination and decision making of how to achieve client outcomes and organisation goals
- Driving delivery of results for clients & GfK across diverse cultures, mind sets, disciplines, and influences
- Passion, dedication, and commitment
- Creativity and the ability to address real-world business problems analytically
- Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude
The annual gross salary for full-time is approximately EUR 63,000 with the possibility of overpayment depending on specific qualifications and experience.
- Der (Senior) Customer Success Manager berichtet an unseren Director Customer Success mit Sitz in Nürnberg und fungiert als strategischer Partner für eine Vielzahl lokaler Kunden in Österreich. Er stellt sicher, dass diese ein umfassendes Onboarding und Training f
