Principle Customer Success Account Manager

vor 4 Wochen

Wien, Österreich Microsoft Vollzeit

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

As a Principle Customer Success Account Manager (CSAM), you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for execution against our Customer Success Contracts and orchestration of cross-functional programs that deliver customer value and enable transformational customer outcomes. This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.

**Responsibilities**:

- Provide leadership and orchestration across the Success and Support team, Microsoft technical specialists, customer technical teams, Microsoft and partner project teams.
- Define outcomes to improve the health, performance, and business capabilities of the workloads to drive customer value realization.
- You will identify and propose outcomes related to the deployment and health of customer solutions and workloads, leveraging deeper technical resources as needed
- Lead conversations with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities.
- Plan a portfolio of work (e.g., Support programs, implementation projects, success engagements) to drive outcomes aligned with customer's prioritized solutions and workloads.
- In partnership with the account team, you’ll be accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, identifying and activating technical resources to deliver customer outcomes.
- Establish and nurture strong sponsorship and manage the relationships with the customer to drive the execution of the support coverage model, consumption roadmap and delivery execution oversight. You’ll also manage the communication and escalation strategies with customer stakeholders.

**Qualifications**:
**Qualifications**
- You will have extensive solution delivery, practice management, customer-facing consulting, or portfolio management experience within an enterprise environment.
- Experience in large digital transformation programmes/projects, complex stakeholder management, milestone planning within digital transformation journey etc.
- You will be passionate about people and leading through high performing virtual teams.
- Extensive experience engaging with multiple levels of stakeholder, from C-Suite to engineers.
- Excellent communication, planning, and orchestration skills.
- German and English proficiency.
- Compensation plan starting at c80,000Eur depending on experience level.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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