Customer Success Manager

vor 21 Stunden

Wien, Österreich Valutico Vollzeit

We are looking for a German and English-speaking Customer Success Manager for the DACH region

**Experience**: Mid-Level

**Position**: 3+ experience in Finance / Business Valuation OR Customer Service/Customer Success

**Availability**: Full-time (40 hours weekly)

**Job Function**: Customer Success Manager

**Location**: Remote

**Company Description**: Valutico is a B2B FinTech player internationally operating a valuation platform that empowers financial services providers and valuation practitioners with data-driven tools to conduct their analyses more efficiently.

**What are we looking for**: A Customer Success Manager (CSM) for DACH region to join our international team

**Responsibilities**:

- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
- Collaborate, problem solve, and strategize upcoming client meetings with team members
- Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement
- Work with the sales and marketing team to collect customer references and develop case studies
- Develop and understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback via Intercom.
- Collaborate with the Product Team to alert them of customer issues or bugs, and note requests for platform development

**Requirements**:

- 3 years of experience in Finance / Business Valuation, Account Management, or Customer Success
- The ability to work remotely and autonomously
- Experience in working in Customer Success or studies in Finance (ideally in the valuation sphere) - and an aptitude for the other
- A strong sense of motivation, a customer-focused mindset, excellent organizational skills, and the ability to learn quickly
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Fluent / Native German & English
- Fluency in additional languages such as French or Dutch would be a distinct advantage *

**Benefits**

**What we offer**:

- A full-time position as a CSM, 1 year Fixed Term Contract (FTC) with possibility to become a permanent employee
- Fair Salary based on your experience, qualifications, and skills
- International working environment in a fast-growing team

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