Customer Success Manager- Strategic Accounts

vor 1 Woche

Wien, Österreich Dynatrace Vollzeit

**Company Description**:
Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer Success Team :)

Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 2,200 employees worldwide.

Our vision: We believe the world needs software to work perfectly.

The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel. The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals.
- Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding
- Own renewal strategy and subsequent on time renewal of subscription(s)
- Identify strategic, new business growth opportunities
- Build Dynatrace brand awareness and loyalty in assigned accounts
- Defend against competition in assigned accounts
- Ensure that critical issues are documented and escalated in an expeditious manner for resolution
- Coordinate account activities with sales teams for assigned accounts within territory
- Help customers understand our product roadmap and promote migrations as necessary
- Leverage relationships to aid in the building of reference accounts/contacts
- Act as customer advocate and liaison to become a Trusted Advisor

**Qualifications**:

- Minimum 5 year-experience in Customer Success for key accounts
- Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs
- A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
- Excellent English + German language skills
- Proven expertise working with the executive level in client environments, as well as with procurement and business owners
- Excellent verbal, written and interpersonal communication skills
- Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
- Highly motivated, energetic and committed to getting results
- Ability to develop strong relationships with the user/customer/internal communities

**Additional Information**:
Due to legal reasons we are obliged to disclose the **minimum **salary for this position, which is € 53.000 per year based on full-time employment (38.5 h/week).

All your information will be kept confidential according to EEO guidelines.

  • Customer Success Manager- Strategic Account

    vor 4 Wochen

    Wien, Österreich Dynatrace Vollzeit

    **Company Description**: Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer Success Team! :) Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 2,200...

  • Customer Success Manager- Strategic Account

    Vor 2 Tagen

    Wien, Österreich Dynatrace Vollzeit

    **Company Description**: Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer Success Team! :) Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 2,200...

  • Customer Success Account Manager

    vor 2 Wochen

    Wien, Österreich Microsoft Vollzeit

    We are looking for an Account Manager, based in Vienna area, with a proofen track record and solid network at big industry customers, mainly within the manufacturing area. Fluency in German and English is a pre-requesite, same as on-site customer engagements. As an Account Manager for Customer Success you develop, maintain, and build upon foundational...

  • Customer Success Account Manager

    vor 1 Woche

    Wien, Österreich Microsoft Vollzeit

    We are looking for a senior (+15 years) Account Manager, based in Western Austria (Tirol/Vorarlberg) with a proofen track record and solid network at big industry customers, mainly within the manufacturing area. Fluency in German and English is a pre-requesite, same as on-site customer engagements. As an Account Manager for Customer Success you develop,...

  • Customer Success Account Manager

    vor 4 Wochen

    Wien, Österreich Microsoft Vollzeit

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Principle Customer Success Account Manager

    vor 4 Wochen

    Wien, Österreich Microsoft Vollzeit

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Principle Customer Success Account Manager

    Vor 2 Tagen

    Wien, Österreich Microsoft Vollzeit

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Customer Success Manager

    vor 4 Wochen

    Wien, Österreich Dynatrace Vollzeit

    **Company Description**: Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer Success Team! :) Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 2,200...

  • Customer Success Manager

    vor 20 Stunden

    Wien, Österreich Dynatrace Vollzeit

    **Company Description**: Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer Success Team! :) Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 2,200...

  • Customer Success Manager

    vor 1 Woche

    Wien, Österreich Valutico Vollzeit

    We are looking for a German and English-speaking Customer Success Manager for the DACH region **Experience**: Mid-Level **Position**: 3+ experience in Finance / Business Valuation OR Customer Service/Customer Success **Availability**: Full-time (40 hours weekly) **Job Function**: Customer Success Manager **Location**: Remote **Company Description**:...

  • Strategic Account Manager

    Vor 3 Tagen

    Wien, Österreich ANSYS Vollzeit

    Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination. **Summary /...

  • Customer Success Manager

    vor 2 Wochen

    Wien, Österreich Dynatrace Vollzeit

    Company Description Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer Success Team! :) Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 2,200...

  • Customer Success Manager

    vor 1 Woche

    Wien, Österreich Jumio Vollzeit

    **Role Purpose**: Customer Success is vital to Jumio's long term success. We must understand and proactively enable our customers to be successful utilizing Jumio's software. This role includes ownership of Customer Success activities (onboarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.) with the...

  • Strategic Account Manager

    vor 1 Woche

    Wien, Österreich Ansys Vollzeit

    **Company**:Ansys When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced...

  • (Senior) Strategic Customer Success Manager

    vor 1 Woche

    Wien, Österreich DataCo GmbH Vollzeit

    **Intro**: Als Strategic Customer Success Manager bei DataGuard unterstützt du Großkunden in der Realisierung des Return on Invest, während du starke Beziehungen zum C-Level aufbaust. Deine Expertise im Projekt - und Stakeholdermanagement ist von entscheidender Bedeutung, um mehrere große, multinationalen Projekte zu steuern und vorwärtszutreiben. In...

  • Customer Success Manager

    vor 1 Woche

    Wien, Österreich Tricentis Vollzeit

    Our Customer Success Manager Mid Touch (CSM)’s works closely with customers to discover their business needs and then coach them on the best way to use Tricentis testing tools in order to obtain business value and exceed their targeted business outcomes. Working closely with Account Managers, our CSMs provide input into the strategic account and success...

  • Customer Success Manager

    Vor 7 Tagen

    Wien, Österreich Canva Vollzeit

    **Join the team redefining how the world experiences design. - Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!- Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.**Where and how you can work - Our flagship campus is in Sydney, Australia but...

  • (Senior) Customer Success Manager

    Vor 6 Tagen

    Wien, Österreich GfK Vollzeit

    Country Austria Job Family Customer Success Management For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers...

  • Senior Customer Success Manager, Business

    vor 1 Woche

    Wien, Österreich Microsoft Vollzeit

    **Location Flexible** Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives...

  • Customer Success Partner

    vor 2 Wochen

    Wien, Österreich SAP Vollzeit

    **We help the world run better** **Customer Success Partner (f/m/d) Customer Experience** **PURPOSE AND OBJECTIVES** The SAP C/4HANA Suite for Customer Engagement and Commerce is designed to offer businesses an integrated approach to deliver real-time experiences to customers across all digital channels. Customers will be able to exchange information, such...