Head of Customer Center

vor 12 Stunden

Wien, Österreich T-Systems Austria GesmbH Vollzeit

**Aufgabe**:
You are responsible for the Customer Competence Centre. Main tasks are:

- Understanding of the customer's strategy / targets
- Initiation and execution of the Account Plan
- Maintain and extend customer relationship management up to C-level and ensure high customer satisfaction
- Development of use cases and leads, together with the T-Systems portfolio experts, to address customer needs and success
- Development of (Sales) topics and initiatives with strong focus on New Business
- Coordination of the respective Sales
- and Delivery Units, including the execution of improvement measures- Responsibility for the sales pipeline and process with focus on leads, project initiation, contract negotiations and closing of the business
- Responsibility for the Account financials OE and Revenue in terms of budget, forecast
- Management of the Competence Center team consisting of Sales and Service Delivery

**Profil**:
You are a Sales Professional with a proven track record in developing and closing IT-projects preferrable in the Telecommunications Industry. You are holding a Bachelor's/ Master degree in computer engineering or business administration related degree. Additional requirements are:

- 5 + years of experience in a leading sales position, ideally in Telecommunication Industry
- Knowledge in the Telco domains of legacy IT, OSS/ BSS and NT
- Very good interpersonal skills with the ability to maintain, network and develop new relationships
- Energetic individual with outside of the box thinking
- Consultative Selling and negotiation skills
- Experience in running teams, partly interntional
- Fluent in English, written and spoken

In addition to an interesting, constantly evolving working environment, we offer you an attractive remuneration based on your level and position. For legal reasons, we refer to the collective agreement's annual salary of € 61.656;
- gross for this position. Besides that, we also offer you a wide range of various benefits, such as flexible working hours, meal allowances, sports and various employee events.

At T-Systems, we offer business customers perfect solutions for their digitalization journey. With our portfolio we ensure that digital transformation reduces complexity, saves costs and makes our customers more successful. Our focus is on connectivity, digital, cloud & infrastructure as well as security - Let's power higher performance

Are you ready to shape the digital future with us and our clients? Then, the Head of Customer Center position might be the right choice for you To strengthen our successful team, we are searching for a Head of Customer Center (M/F/d) at the next possible date.

The Competence Centre is responsible for all businesses with our biggest customer. It is one of the largest Accounts of T-Systems in Austria and is growing by focusing on the areas of Business Contingency, Business Transformation and Innovations. The mission is clear: We invest in the customer's future and remain its leading IT partner. And, we are diversifying into new domains such as NT.

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