Head of Customer Success

vor 1 Woche

Wien, Österreich ANGEHEUERT Recruiting Vollzeit

Does the position of Head of Customer Success for a FinTech company sound like your next career step?

My client is an internationally successful company from Vienna, where you will be offered a lot of creative opportunities due to a recent merger with an American company. The company’s mission is to secure and optimize payments for global trade.

How? They’re building an integrated platform that optimizes payment transactions and protects payments data.

Become part of an extraordinary success story in a key function - as Head of Customer Success (m|f|d).

Tasks

Your task as Head of Customer Success is to establish a strategic vision and an innovative approach in the Customer Success teams. Due to the merger of two companies from Vienna and the USA, there are two existing teams that are to be merged into one highly motivated unit.

**Specifically, this means**:

- Creating value-based plans and setting the stage for meeting KPIs and Objectives for the Customer Success teams
- Set up programs that align with company goals, values, features, and use cases.
- Drive customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities
- Discover opportunities for growth and customer advancement
- Improve customer lifetime value by increasing their value from the product
- Find the balance between customer needs and company goals
- Collaborate and connect with sales teams to know the true potential of customers
- Pivot the organization to be more customer-centric and display their voice and influence
- Employ technology to increase efficiency in operations and processes
- Assist customers from the stage of onboarding to product usage and eventual product adoption

**Requirements**:

- \+10 years experience in Customer Success / Support.
- Bachelor’s Degree in related field or equivalent experience.
- Prior experience developing and rolling out global processes and customer programs.
- Familiarity with customer success strategy platform such as Gainsight, Salesforce, NPS, CSAT workflow and analytics platform.
- Exceptional communication in interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build strong stakeholder relationships.
- Ability to successfully select, train, coach and develop team members across geographics.

**Benefits**:

- A modern office in the second district in Vienna, surrounded by green areas and many sports facilities.
- A team with flat hierarchies in a pleasant, international working atmosphere.
- Wiener Linien annual travel pass
- Flexible working hours - flextime model, home office & option for remote work
- Career opportunities in a fast growing company.
- Extraordinary team & company events: after-work drinks, summer parties, sports events
- Your health is important to them, which is why they offer you membership of myClubs and haelsi.
- Enough room for exchange, creativity and leisure activities
- Company notebook (MacBook/Thinkpad/Dell) and software of your choice.
- A variety of individual training opportunities: Your wishes will be responded to quickly and openly.

Are you interested?

Send us your CV and you will receive all information & insights about the company in a short phone call

  • Head of Customer Success

    vor 1 Woche

    Wien, Wien, Österreich ANGEHEUERT Recruiting Vollzeit

    Does the position of Head of Customer Success for a FinTech company sound like your next career step?My client is an internationally successful company from Vienna, where you will be offered a lot of creative opportunities due to a recent merger with an American company. The company's mission is to secure and optimize payments for global trade.How? They're...

  • Head of Customer Success

    vor 1 Woche

    südlich von Wien, Österreich ISG Personalmanagement GmbH Vollzeit

    Head of Customer Success | AP Automation (m/w/d) SaaS-Company auf Expansionskurs KI-basierte Cloudlösungen zur Automatisierung von Accounts Payable Prozessen für multinationale Industrie-Konzerne führten unseren Mandanten als SaaS-Spezialanbieter in den letzten 20 Jahren zu globalem Erfolg. Effiz... Original Stellenanzeige auf – Jetzt Jobagent bei...

  • Head of Customer Success Management

    vor 1 Woche

    Wien, Wien, Österreich CONVOTIS GmbH Vollzeit

    **Wir suchen**:Unser Unternehmen sucht eine dynamische und erfahrene Führungspersönlichkeit für die Position des Head of Customer Success Management.Als Teamleiter werden Sie nicht nur für die effektive Betreuung unserer Kunden im IT Service Management verantwortlich sein, sondern auch eine aktive Rolle in der kommerziellen Entwicklung unserer Kunden...

  • Head of Customer Success AP Automation

    vor 1 Woche

    Wien, Wien, Österreich ISG Personalmanagement GmbH Vollzeit

    Aufgaben Profil Wir bieten Head of Customer Success AP Automation (m/w/d) SaaS-Company auf Expansionskurs KI-basierte Cloudlösungen zur Automatisierung von Accounts Payable Prozessen für multinationale Industrie-Konzerne führten unseren Mandanten als SaaS-Spezialanbieter in den letzten 20 Jahren zu globalem Erfolg. Effizientes Finanzmanagement durch...

  • Head of Customer Success Management

    Vor 2 Tagen

    Wien, Österreich CONVOTIS GmbH Vollzeit

    **Wir suchen**: Unser Unternehmen sucht eine dynamische und erfahrene Führungspersönlichkeit für die Position des Head of Customer Success Management. Als Teamleiter werden Sie nicht nur für die effektive Betreuung unserer Kunden im IT Service Management verantwortlich sein, sondern auch eine aktive Rolle in der kommerziellen Entwicklung unserer Kunden...

  • Director of Customer Success

    vor 1 Woche

    Wien, Wien, Österreich MeisterLabs Vollzeit

    Your Responsibilities:Our customers are the lifeblood of our business - so we need a safe pair of hands to look after them. As Meister's Director of Customer Success, you will lead our Success, Support and Community teams in Austria and the US, creating new processes that refine customer experience and optimize each user's journey.What Makes You Special:- 7+...

  • Head of Customer Success | AP Automation

    vor 4 Wochen

    südlich von Wien, Österreich ISG Personalmanagement GmbH Vollzeit

    Head of Customer Success | AP Automation (m/w/d) SaaS-Company auf Expansionskurs KI-basierte Cloudlösungen zur Automatisierung von Accounts Payable Prozessen für multinationale Industrie-Konzerne führten unseren Mandanten als SaaS-Spezialanbieter in den letzten 20 Jahren zu globalem Erfolg. Effiz... Original Stellenanzeige auf StepStone.at – Jetzt...

  • Head of Customer Success | AP Automation

    vor 3 Wochen

    südlich von Wien, Österreich ISG Personalmanagement GmbH Vollzeit

    Head of Customer Success | AP Automation (m/w/d) SaaS-Company auf Expansionskurs KI-basierte Cloudlösungen zur Automatisierung von Accounts Payable Prozessen für multinationale Industrie-Konzerne führten unseren Mandanten als SaaS-Spezialanbieter in den letzten 20 Jahren zu globalem Erfolg. Effiz... Original Stellenanzeige auf StepStone.at – Jetzt...

  • Head of Customer Success AP Automation

    vor 4 Wochen

    Wien, Österreich ISG Personalmanagement GmbH Vollzeit

    Aufgaben Head of Customer Success AP Automation (m/w/d) SaaS-Company auf Expansionskurs KI-basierte Cloudlösungen zur Automatisierung von Accounts Payable Prozessen für multinationale Industrie-Konzerne führten unseren Mandanten als SaaS-Spezialanbieter in den letzten 20 Jahren zu globalem Erfolg. Effizientes Finanzmanagement durch intelligente Lösungen,...

  • Head of Customer Success AP Automation

    vor 4 Wochen

    Wien, Österreich ISG Personalmanagement GmbH Vollzeit

    Aufgaben Profil Wir bieten Head of Customer Success AP Automation (m/w/d) SaaS-Company auf Expansionskurs KI-basierte Cloudlösungen zur Automatisierung von Accounts Payable Prozessen für multinationale Industrie-Konzerne führten unseren Mandanten als SaaS-Spezialanbieter in den letzten 20 Jahren zu globalem Erfolg. Effizientes Finanzmanagement durch...

  • Head of Customer Success AP Automation

    vor 3 Wochen

    Wien, Österreich ISG Personalmanagement GmbH Vollzeit

    Aufgaben Profil Wir bieten Head of Customer Success AP Automation (m/w/d) SaaS-Company auf Expansionskurs KI-basierte Cloudlösungen zur Automatisierung von Accounts Payable Prozessen für multinationale Industrie-Konzerne führten unseren Mandanten als SaaS-Spezialanbieter in den letzten 20 Jahren zu globalem Erfolg. Effizientes Finanzmanagement durch...

  • Vice President of Customer Success

    vor 1 Woche

    Wien, Wien, Österreich ANGEHEUERT Recruiting Vollzeit

    Is the role of Vice President of Customer Success at a FinTech company your next career move?An internationally successful company based in Vienna is looking for someone to join their team. Thanks to a recent merger with an American company, there are plenty of exciting opportunities awaiting you. The company is dedicated to enhancing and securing global...

  • Vice President of Customer Success

    vor 1 Woche

    Wien, Wien, Österreich Dr. Pendl & Dr. Piswanger Vollzeit

    Is the role of Vice President of Customer Success at a FinTech company your next career move?An internationally successful company based in Vienna is looking for someone to join their team. Thanks to a recent merger with an American company, there are plenty of exciting opportunities awaiting you. The company is dedicated to enhancing and securing global...

  • Director of Customer Success

    vor 4 Wochen

    Wien, Österreich MeisterLabs Vollzeit

    **Your Responsibilities**: Our customers are the lifeblood of our business - so we need a safe pair of hands to look after them. As Meister’s Director of Customer Success, you will lead our Success, Support and Community teams in Austria and the US, creating new processes that refine customer experience and optimize each user’s journey. **What Makes You...

  • Head of Customer Management

    vor 1 Woche

    Wien, Wien, Österreich Erste Digital Vollzeit

    Head of Customer Management & Branch Applications (all genders)Location: WienWorking hours: Full-timeOccupational Area: ITCompany: Erste DigitalWe are proud to be part of Erste Group, the biggest banking group in Central and Eastern Europe, counting with more than 2,500 branches and a workforce of over 45,000 employees. Our team of over 2,000 IT experts and...

  • Customer Success Representative

    vor 1 Woche

    Wien, Wien, Österreich Euro London Appointments Vollzeit

    Are you passionate about working with people and finding your long term career path? Let's talkMy client is a fast growing SaaS company working with international health care clientele. They have created a software that improves both patients' and doctors' experiences. They are looking for hungry sales team members to join their DACH team in Vienna. At this...

  • Head of Cloud Success Services Austria

    vor 2 Monaten

    Wien, Österreich SAP Vollzeit

    **We help the world run better** **Head of Cloud Success Services Austria** **Accountability** - manages Cloud Success Services Austria end to end by integrating current and future customer needs, company's business strategic and financial objectives - functional and business strategies and develops specific objectives for the sub function and develops...

  • Head of Cloud Success Services Austria

    vor 1 Woche

    Wien, Wien, Österreich SAP Vollzeit

    We help the world run betterHead of Cloud Success Services AustriaAccountability- manages Cloud Success Services Austria end to end by integrating current and future customer needs, company's business strategic and financial objectives- functional and business strategies and develops specific objectives for the sub function and develops policies/ procedures...

  • Customer Success Manager

    vor 3 Wochen

    Wien, Österreich Jumio Vollzeit

    **Role Purpose**: Customer Success is vital to Jumio's long term success. We must understand and proactively enable our customers to be successful utilizing Jumio's software. This role includes ownership of Customer Success activities (onboarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.) with the...

  • Customer Success Manager

    vor 2 Wochen

    Wien, Österreich Yokoy Vollzeit

    **Do you want to join us on the journey of disrupting the spend management business?** **Do you like to work in a fast-paced scale-up with a passionate and supportive team?** **Yokoy is hiring!** **After closing our $80M Series B funding last year and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our...