Head of Customer Success
vor 5 Monaten
Does the position of Head of Customer Success for a FinTech company sound like your next career step?
My client is an internationally successful company from Vienna, where you will be offered a lot of creative opportunities due to a recent merger with an American company. The company’s mission is to secure and optimize payments for global trade.
How? They’re building an integrated platform that optimizes payment transactions and protects payments data.
Become part of an extraordinary success story in a key function - as Head of Customer Success (m|f|d).
Tasks
Your task as Head of Customer Success is to establish a strategic vision and an innovative approach in the Customer Success teams. Due to the merger of two companies from Vienna and the USA, there are two existing teams that are to be merged into one highly motivated unit.
**Specifically, this means**:
- Creating value-based plans and setting the stage for meeting KPIs and Objectives for the Customer Success teams
- Set up programs that align with company goals, values, features, and use cases.
- Drive customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities
- Discover opportunities for growth and customer advancement
- Improve customer lifetime value by increasing their value from the product
- Find the balance between customer needs and company goals
- Collaborate and connect with sales teams to know the true potential of customers
- Pivot the organization to be more customer-centric and display their voice and influence
- Employ technology to increase efficiency in operations and processes
- Assist customers from the stage of onboarding to product usage and eventual product adoption
**Requirements**:
- \+10 years experience in Customer Success / Support.
- Bachelor’s Degree in related field or equivalent experience.
- Prior experience developing and rolling out global processes and customer programs.
- Familiarity with customer success strategy platform such as Gainsight, Salesforce, NPS, CSAT workflow and analytics platform.
- Exceptional communication in interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build strong stakeholder relationships.
- Ability to successfully select, train, coach and develop team members across geographics.
**Benefits**:
- A modern office in the second district in Vienna, surrounded by green areas and many sports facilities.
- A team with flat hierarchies in a pleasant, international working atmosphere.
- Wiener Linien annual travel pass
- Flexible working hours - flextime model, home office & option for remote work
- Career opportunities in a fast growing company.
- Extraordinary team & company events: after-work drinks, summer parties, sports events
- Your health is important to them, which is why they offer you membership of myClubs and haelsi.
- Enough room for exchange, creativity and leisure activities
- Company notebook (MacBook/Thinkpad/Dell) and software of your choice.
- A variety of individual training opportunities: Your wishes will be responded to quickly and openly.
Are you interested?
Send us your CV and you will receive all information & insights about the company in a short phone call
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